sensoryeducation.co.uk 

These toys are perfect . My granddaughter loves them

Ordered goods 8 weeks ago. No warning of long delivery timescales and still waiting for my order to arrive.
Go elsewhere would be my recomendation.
The company aren't even replying to emails.

Very disappointing and frustrating experience with this company. I would have given a negative star if it were possible. I placed an order back in May, and not only did the delivery arrive partially, but several key items were completely missing.

The items that did arrive were extremely poor quality with most of them have already ended up in the rubbish bin. I’ve spent nearly four months trying to chase a refund, but based on other customers’ experiences, it seems pointless. Every attempt to resolve the issue leads to an unhelpful AI agent and no progress.

If you can’t deliver the items, at the very least issue a refund. Overall, a deeply unsatisfactory experience and one I would not recommend.

Great products, quick delivery, i would highly recommend

Terrible company. Awful customer services. Complete scam company. Do not trust!!

Appalling! WOULD NEVER EVER USE THIS COMPANY AGAIN!

Purchased LARGE sensory chair for my autistic child at start of October. Arrived 14 days later. But when I opened package they sent sensory chair that was much much smaller.
On their website it had a teen sitting on the chair and it was more than big enough. The one they sent me my 7 year old child was more than double the size of it.
They either clearly sent the wrong chair or the image on their website was 'inaccurate'.

I immediately contacted their 'customer service' and was told they'd send correct one out. I returned the other one. And I continued to try to email them for 2 months about how I'd still not received the large sensory chair. They would say "it's on the way.
Then in December I just randomly got a refund from them. No contact. No large sensory chair. No information.
I started to wonder did the large sensory chair exist or did they just send much smaller one hoping that nobody would complain. But that would be extremely immoral especially as special needs company so it definitely couldn't be that!
Regardless...AVOID LIKE THE PLAGUE!!!

On 29th July I ordered a Giant Octoplay set for my grandchildren to be delivered direct to them. After a week nothing had arrived even though their website had a banner above the item page showing ‘Order before 2pm for same day dispatch’ and my account showed it was ‘on its way’ on 30th. The tracking number showed 'extendeddeliveryasadvertised' so I couldn’t track it.
Then the nightmare really started. Emails were responded to quickly by an automated system that said a further reply ‘usually takes 2 to 3 days’. No help here. I phoned to be met by a ‘virtual receptionist’ who was pretty convincing for AI, but wouldn’t / couldn’t put me through to a real person and told me that they’d forward my message and that they were usually replied to in ‘2 to 3 days’. The AI suggested I email or use the chatbot on their website as responses were often quicker. I tried that, again an immediate response, but no human contact possible. I was told that my enquiry would be passed on and that they were usually replied to in ‘2 to 3 days’. Lots of quick responses, but no actions taken.
Checking with my credit card provider I discovered that my money had been taken on Day1 of this saga.
In all this time I was trying to cancel my order or schedule a delivery as my grandchildren were going on holiday. Then yesterday evening I had a request from Sensory Education to review my delivery and leave a review. I had not been sent a delivery date or time and with nobody at my grandchildren’s home and no idea what had happened, I had to make a 20 mile round trip car journey to find that there wasn’t a parcel there.
I reported this to Sensory Education to have a swift AI response that they didn’t know if it had been delivered or not. The e mail was an automated one sent out after two weeks.
I replied asking for a human response to the fiasco in the next two days, otherwise I would be asking my credit card company to action a ‘chargeback’. 14 minutes later they cancelled my order and said that the money will be returned to my credit card. They also added this statement: ‘We respectfully ask that you use an alternative retailer for future purchases’.
I think the phrasing ‘chargeback’ was the trigger. Only works because I’d paid by credit card and I’m guessing that having lost the confidence of Trustpilot, they don’t want to lose the confidence of the banks.
I fell for the ‘Trustpilot review stars’ on their website and wished I’d have fully checked them out.

If this is the future of AI and automated systems, we’ll all be using shops again.

This an edit after Sensory Education replied to my review.
Their reply asked me to contact their Help Centre with detail of my purchase history. They seem to have not understood the issue that I was unhappy about was the fact that they had a complete lack of human interactions to my previous contact using email, phone and chatbot. They have all of my details but the irony of their response is that when I asked a AI checker if their response was likely to have been AI generated, it said that it was a 95% or higher likelihood that it was. It then gave me 5 ways that it had come to that conclusion.

If only it was possible to reduce my review rating.

The delivery itself was ok, but I ordered on Sunday 2nd. I suppose we are spoilt. I wanted the things for Friday 7th. When it said "in stock" I imagined it would be packaged and sent in time. It wasn't. Ho hum, I'll keep the things for his Christmas. The items themselves were fine.

Happy customer! Quick delivery, great products. Very happy - thank you

Delivery took weeks and when it finally arrived several items were missing. Despite contacting them several times these were never delivered. So I asked for the missing items to be refunded and was ignored. I won't be using again.

I have never received my order. Money was taken. I have emailed several times. Called the number several times and it is an AI service. I have requested call backs via voice message (all you can do) several times. No one has called me back. I have given up. Cannot be contacted. Don't respond. They have taken my money and have made it impossible to be contacted to a human. Awful business. They have stolen my money.

Great fast delivery, really impressed

The product didn't arrive, and they wouldn't refund the delivery cost, so they would only give me credit to the value of the toy, so I lost £4.99, and would lose another £4.99 to re-order, so I just took the hit and will never use this company to buy products again

Do NOT order from them. They are an absolute scam. Had to get a chargeback through my bank and then their threatening emails started about paying for the garbage that had been delivered. I think I will actually take them to court. It's about time someone does!

Good quality product. Quick delivery. Good price

The squishes were exactly as described. No strong smell of chemicals or petrol. Very well made and my daughter was pleased and cant stop playing with them. 100% recommend this site.

Absaloutly diabolical would NEVER order again, chose express delivery & chased via emails & was told theres no delivery info or tracking & theres been a delay, requested a refund several times and have been ignored! Still havent recieved what ive orderd & it was my daughters birthday yesterday!! Do not order from these!

My grandson loved his dragon have got him a few ,a bit flimsy for boisterous boys so has to be carfull

An update from my previous review, like many others, sensory education failed on some many levels - none delivery of goods, zero communication of my many emails and no apology however they did surprisingly refund me after I cancelled the order and stated I would be issuing a chargeback if they did not. I thought I could now put this awful experience behind me and move on, with a lesson learned to always check trust pilot beforehand. Since then I have received dozens of emails demanding an invoice be paid for items that I have not received, on an order that has been cancelled and refunded. Bizarre. At best they have extremely bad management of orders and terrible customer service, at worst it's a scare tactic and they are scamming unsuspecting parents, grandparents and schools? All emails are now going into spam but I have kept all of my evidence just in case. P.S. They have been featured on RIP off Britain, and have multiple news articles written about how they are scamming other people, I hope they will be investigated soon!