sensoryeducation.co.uk 

Item arrived quicker than expected. My son is very pleased with it.

I wouldn't even give them 1* this company have not delivered an item I ordered on the 9th of July and every time I send them an email they generate the same return asking for my order no and delivery address then do nothing to reply/refund. DO NOT ORDER FROM THEM. And yet again the reply to this is asking me for the order no and delivery address. I'm still waiting for a refund!

Third review of this company they replied to my last one basically saying I hadn’t contacted them more than once - I ordered in time for first birthday on 21st of July order number 520208712910 still nothing arrived, no response from them since their public response on trust pilot, no apology for no delivery in time for his first birthday - I then mistakenly reviewed a replacement walker I ordered from b and q and, because it came in three days I stupidly assumed this was the walker from Sensory, now this gets very strange as the product took ages to assemble so I again responded to sensory on here and they went to great lengths to defend the product -only they did mot realise they were actually defending the walker from B and Q NOT from them as still that had not been delivered. So I admit (baby brain) I made a mistake thinking similar product from B and Q was the long awaited Sensory walker but How strange that Sensory replied to that review and defended the B and Q product -I made a genuine error but they know so little about the status of their orders and deliveries they defended a product from another company. So no I have no received the walker ordered 21st of July . obviously I now want a refund and have sent an email to them again I have all my emails my order from them and the replacement from B and Q (that came in 3 days) today will start the Bank getting my money back from them -will feed back on their reply or not -avoid this company they are dreadful they didn’t even realise I was reviewing a product they hadn’t sent

I can't give no stars, but I would if I could. Absolutely appalling customer service. I ordered a wooden fox trike in June which still hasn't arrived.I contacted the company and was told if the item was unavailable I would receive a full refund. Neither has been actioned. They owe me more than £55, if this is a common occurrence, they are doing very well out of being a load of thieves. Where can I go from here. I want my money back!!

Very easy and quick delivery of the products, good range of sensory toys.

Always a pleasure to buy through sensory education. Top quality products and fast delivery. Never been disappointed by any of my purchases

Fast delivery, just what we wanted. Will shop again with them

Product came exactly as ordered 100% recommend!

Ordered lots of squishy toys only 3 came , out of those 3 one came in broken packaging, no delivery note inside etc made a claim but after Reading other reviews I'm not hopeful

I have previously written a review stating there were missing items and the ones included were not as described, I issued a chargeback from my bank and have had hounding AI threatening emails since
What is now even more concerning is they seem to be emailing me, CCing in another person, that I assume they are also hounding for the same reason, and they are attaching my invoice with my personal address on it!! Absolutely diabolical company

The delivery was great but the communication from the supplier was not so good. I had to chase up on my grandson's birthday gift

I ordered two chew toys. One arrived but in wrong colour, the other did not arrive. I contacted them via their online form, by email and by phone (which goes to a "virtual assistant"). They have not responded within their own deadlines. Terrible service, especially as I needed the missing item for my child starting school. Avoid.

As a first time buyer had a great experience

Item was as described, great quality. Arrived quickly.

1 star – Missing item, no refund and no meaningful customer service
I placed an order with Sensory Education and one item, worth £17, was not included in the delivery.
I contacted customer services to report the missing item and was initially directed through their various support processes. I subsequently contacted them multiple times by email and was then instructed to submit the issue through their online portal, which I also did.
Despite following the processes they provided, I have received no resolution, no replacement and no £17 refund.
I eventually sent a further formal email giving them a deadline to resolve the matter, but I have received no response.
The frustrating part isn't really the £17 — it's the complete lack of meaningful customer service and the amount of time I've had to spend chasing an issue that should have been straightforward to resolve.
I've since discovered that there are numerous other customers reporting very similar experiences with missing items, refunds and difficulty getting responses.
I'm now having to pursue the matter through my payment provider and consider reporting the issue to Trading Standards.
Based purely on my experience, I would recommend exercising caution before ordering from this company.

Order number: 465088712910. I’ve also emailed your recommended contact page multiple times hence the frustration and lack of response other that automated responses and no resolution.

No stars at all, abysmal company, do not order from them. Ordered 6 items in may, received two, automated complaint service, totally hopeless, countless phone calls and emails and no refund even though it was authorised by themselves. Now they have the cheek to send me emails about their excellent products. Wouldn't know as I haven't received said products yet they still have my money for them. Priceless

These toys are perfect . My granddaughter loves them

Ordered goods 8 weeks ago. No warning of long delivery timescales and still waiting for my order to arrive.
Go elsewhere would be my recomendation.
The company aren't even replying to emails.

Very disappointing and frustrating experience with this company. I would have given a negative star if it were possible. I placed an order back in May, and not only did the delivery arrive partially, but several key items were completely missing.

The items that did arrive were extremely poor quality with most of them have already ended up in the rubbish bin. I’ve spent nearly four months trying to chase a refund, but based on other customers’ experiences, it seems pointless. Every attempt to resolve the issue leads to an unhelpful AI agent and no progress.

If you can’t deliver the items, at the very least issue a refund. Overall, a deeply unsatisfactory experience and one I would not recommend.

Great products, quick delivery, i would highly recommend