Sell my iPhone Reviews 

1,379
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

The whole process of selling my phone went smoothly without any hitches even though they were very busy it did not stop them issuing my money (which was the stated valuation) on time. The communicatio... See more

Rated 5 out of 5 stars

Couldn't be easier to sell your phone - get a price, sent it free and they pay you - same day. No bargaining or regrading (of course, that depends on the condition). Have had dealings with some shady... See more

Rated 1 out of 5 stars

Absolute con! I had the exact same experience as many of the reviews on here. Sent 2 phones... First was iPhone X in good condition, offered £120. Offered £45 because a replacement batt... See more

Rated 5 out of 5 stars

Great service. Process was quick and easy - chose to package the item and send with my own Special Delivery purchase however I forgot to include my order number. Quick phone call and the guy was super... See more

Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Cell Phone Recycling and Unlocking Service
  4. Cell Phone Unlocking Service
  5. Mobile Phone Repair Shop

Written by the company

How much is your iPhone worth? Get the best price for recycling your iPhone with sell my iphone


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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4.0

All reviews

(1,379)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid!!!!

Had sent my iPad to them as the price offered was good. I took photos beforehand so I knew what condition it was in before I sent it off and I got an email back stating there are many scratches on the front screen. I know this not to be true as like I said I have photos from before I sent it. This is appalling and also very frustrating. I have emailed the help email with my photos attached to prove they have somehow damaged it themselves or when it was in transit, which I find impossible because I wrapped it to protect it! Very very annoyed!!!

13 August 2023
Unprompted review
Rated 3 out of 5 stars

Quick process but don’t expect the initial quote

Pros - it was a quick process, I sent my phone special delivery and the next day they received got in touch and payment was in my bank.

Cons- they reduced the original quote by over £100, due to deep scratches on the screen, which they did quote ‘would need minor screen repair’ I thought it was a bit excessive to knock it down so much, I though it might be about £50 so was a bit shocked at the amount they reduced it, but didn’t want to mess about getting it back and sending it elsewhere, which is most likely what they bank on.

8 August 2023
Unprompted review
Rated 1 out of 5 stars

Liars and theives

Liars and theives.
The phone I sent them didn't have a scratch on it, and has worked perfectly all the time I've had it. Chose this company, as after using a comparison site, they gave me the best price.
Once they got the phone they sent me a laundry list of faults that it certainly didn't have when it left me.
It seems this has happened quite a lot after reading the reviews on here and I wish I'd had the sense to read these, and take my own photos of the item before I sent it.
I'm now waiting to see what condition they send it back in.
Absolute joke of a company. Avoid at all costs.

3 August 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

Quick dispatch of the post pack, competitive price quoted for the phone that was honored when the phone was received and checked. Quick payment.

26 July 2023
Rated 5 out of 5 stars

Very easy

Very easy, clear process. Fast payment. Clear, concise communications. Would recommend

18 July 2023
Rated 5 out of 5 stars

Perfect

Received my payment in no time the next day in to my account perfect.

5 July 2023
Sell my iPhone logo

Reply from Sell my iPhone

Hello James,

I am glad to hear that you are happy with your experience with us.

Thank you for taking the time to grade your device correctly, we look forward to receiving your next trade in!

Kind Regards,
The SellMyiPhone Team.

Rated 2 out of 5 stars

I used a comparison site to find…

I used a comparison site to find sellmyiphone with their quote trumping the others in this space... Having sent my phone off to them, I now realise that they exaggerate these quotes and once they receive the phone, give reason to reduce the price (in my case by almost 80%) knowing that many customers will accept out of convenience (they've already upgraded and the old phone is surplus).
The offer given to me was beyond a joke and I've since traded it in with a competitor much closer to the original quoted price.. my gripe (beyond having paid for delivery to get it to them) being that the OEM phone protector case I sent packaged up with the phone was not returned to me and kept by the company.
The lesson learnt being stick with the known-name companies in this space, as although their prices may be slightly cheaper, they're also accurate.

3 July 2023
Unprompted review
Sell my iPhone logo

Reply from Sell my iPhone

Hello Dean

Thank you for taking a moment to share your feedback. We regret that your experience did not match your expectations.

We make every effort to offer the best price we can for every device we receive. When you created your Trade in with us, I can see that you selected Good condition which can only show light wear and tear, and cannot have any deep scratches, dents chips or cracks.

Having had a look at the notes and photos on your account, I can see that your device had a large number of deep scratches to the screen and severe chips and dents all around the LCD frame, which would of required a replacement display module for the device to be in a sellable condition.

Due to the high cost of a replacement display module for this model, we revalued your offer to reflect this.

Upon your rejection of the revised offer, we ensured the immediate, cost-free return of your device.

I have included the links to the bottom of this message to show you why the offer was revalued.

We noted your mention of paying for delivery to send us the device, possibly for additional insurance. We want to clarify that we offer every customer a pre-paid postage label for sending us their device, and, in case an offer is declined, we cover the cost of returning the device to the owner.

Should you require further information or assistance, we're more than willing to help. Please don't hesitate to reach out.

https://admin.sellmyiphone.co.uk/uploads/trade_in_images//image_picker_B9755C82-058B-4A42-B4E1-179ABA24E5D8-41251-000019D0930E846B.jpg

https://admin.sellmyiphone.co.uk/uploads/trade_in_images//image_picker_A8FFAC42-0D8C-42F9-A10C-914C0A5EB04A-41251-000019D06707610D.jpg

https://admin.sellmyiphone.co.uk/uploads/trade_in_images/image_picker_6E32BD5F-0F39-45E6-A94A-83BEDE0E6346-41251-000019D09D3668EF.jpg

Kind Regards
The SellMyiPhone Team.

Rated 2 out of 5 stars

Beware

Jack at Sell my iPhone was incredibly pleasant and helpful. However, I wasn’t offered the full price quoted as apparently there was a deep scratch (there wasn’t). My only regret is not taking photos of the watch before I sent it off and I only continued with the transaction for convenience.

5 July 2023
Unprompted review

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