Innofinity Worldwide Reviews 1,068

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and the speed of their responses, noting that payment is often received within minutes or hours of agreeing to an offer. Many consumers appreciate the ease and efficiency of the process, from getting a quote to receiving payment, and often mention that the company offers competitive prices compared to other services. However, some customers also noted issues with the pricing and product assessment. A minority of people were dissatisfied when their initial quotes were significantly reduced upon device inspection, sometimes due to alleged damage or battery issues that customers disputed. Some reviewers felt that the company's assessment of their devices was unfair, leading to lower-than-expected payments.

What people talk about most

Price

People report ambiguous experiences with price. Many customers praise the good prices offered, with some... See more

Payment

Consumers generally express satisfaction with the payment process, highlighting its speed and efficiency.... See more

Product

Reviewers highlight ambiguous aspects of product condition and valuation. While some customers report... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the speedy and efficient... See more

Response time

Users describe positive interactions with response time. Many customers highlight quick and easy responses,... See more

Based on these reviews

Rated 5 out of 5 stars

I was quoted £225 for two items. Sending them was straightforward, and I was updated throughout the process. Upon arrival, my quote for one item was amended to £120. I queried this, and Mike was great... See more

Rated 5 out of 5 stars

Very quick response over email when asking about the status of the order, Mike who explained why the website quote had changed, (lowered)his explanation and reviewed quote were justifiable so i went a... See more

Rated 5 out of 5 stars

Sold my Apple Watch and paid exactly what I was quoted which was more than what other more established companies were offering. Paid directly to my bank account within hours of inspection. Great comm... See more

Rated 5 out of 5 stars

Fantastic service from Mike. Although it was slightly less than originally quoted we discussed it and he was very reasonable and made sure we were satisfied. I’d recommend Innofinity Worldwide and int... See more


Company details

  1. Cell Phone Store

Written by the company

We are an e-commerce business which trades primarily in mobile phones. iPhones have been our speciality for the last three years and we pride ourselves in our expert technical and industry knowledge.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I had an iPhone in a condition that was…

I had an iPhone in a condition that was difficult to sell, but Innofinity Worldwide kindly accepted it at a very fair price. The whole process was smooth, and the payment was made quickly after the parcel arrived.

I’d recommend them to anyone - thank you!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

I have great experience with Innofinity…

I have great experience with Innofinity Worldwide ,I trade my I phone and for any reason I had no message from them and had to get rich with custom service which is friendly and helpful.Everthing Yes the price of the phone was fare enough for condition so everything was sorted out just for a day and I received money in my account.Happy customer.Thank you !

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Company

Quick and efficient trade in service. Communication throughout is exceptional. Honest about value and quick at responding with clear and open messaging. Highly recommended

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased customer!

I’ve sold 2 mobile phones with Innofinity. The process has been so simple and I have been paid very quickly both times.
The customer service is second to none. They always give a fair price and definitely reward loyalty. I will be coming back every time I have tech to sell and have already recommended family to them.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
Quote was good and after examining my items a reasonable offer made and accepted
I neglected to look at my spam emails so there was a slight delay in offer and payment (entirely my fault) but when I questioned the delay customer service response was almost instantaneous and issue resolved
I would recommend this company

16 April 2026
Unprompted review
Rated 5 out of 5 stars

I sold three phones to Innofinity…

I sold three phones to Innofinity Worldwide and it all went really smoothly. They were easy to deal with, kept me in the loop, and paid what they said they would with no messing about. Proper straightforward service, can’t really fault them and would use them again.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

I sent my iPhone 13 Pro Max in good…

I sent my iPhone 13 Pro Max in good condition with a screen protector applied.

After their inspection, I declined their revised offer and requested my phone back. When I received it, the screen had significant scratches that were not visible before sending.

I contacted them with photos, but they denied responsibility and claimed the scratches were already there.

Communication was slow, and no resolution or goodwill gesture was offered despite multiple emails.

Very disappointing experience. I would not recommend using this service.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

scam beware !!!!

scam , they lure you by offering you higher than RRP to get you to post your item to then deduct massively when they receive your item.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Service is exceptional

Service is exceptional - love the confirmation emails
1st that they have received the device - this included an ETA on assessment and payment.
2nd that they’ve paid.

Fast, efficient, and predictable.

Top notch!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company 👌

Fantastic company, best offers for you're devices on the market, superb fast customer service and same day payment too, very highly recommended, thank you once again, leo.

10 April 2026
Unprompted review
Rated 4 out of 5 stars

Sold some old iPhones

Sold some old iPhones, not all were in good condition, was quoted a fair price compared with other sites. Customer service was very efficient and payment was quick.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Excellent service .. I looked on site , found phones I wanted to sell .. added to basket , was given a price , they then sent me a postage label , and off they went via Royal Mail .
I then got an email saying they had checked the phones over & I had picked wrong phone , and a new offer for the one I had sent ( they were right ) … I had the option to accept or not .
Once I’d accepted the money was paid into my account about 3 days later . Brilliant !! Will be sending more things .

1 April 2026
Unprompted review

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