I was quoted £225 for two items. Sending them was straightforward, and I was updated throughout the process. Upon arrival, my quote for one item was amended to £120. I queried this, and Mike was great... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Written by the company
We are an e-commerce business which trades primarily in mobile phones. iPhones have been our speciality for the last three years and we pride ourselves in our expert technical and industry knowledge.
Contact info
Innofinity worldwide, 15 Sloane Square, SW1W 8ER, London, United Kingdom
- customer.services@innofinity-worldwide.com
- innofinityworldwide.co.uk
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an iPhone in a condition that was…
I had an iPhone in a condition that was difficult to sell, but Innofinity Worldwide kindly accepted it at a very fair price. The whole process was smooth, and the payment was made quickly after the parcel arrived.
I’d recommend them to anyone - thank you!
They were really welcoming from the…
They were really welcoming from the start. Mike took care of and make everything easy going. Great experience!!
I have great experience with Innofinity…
I have great experience with Innofinity Worldwide ,I trade my I phone and for any reason I had no message from them and had to get rich with custom service which is friendly and helpful.Everthing Yes the price of the phone was fare enough for condition so everything was sorted out just for a day and I received money in my account.Happy customer.Thank you !
Excellent company and process is easy…
Excellent company and process is easy and payments are on time
Quick efficient service
Quick efficient service, and a fair price paid,
Will use again when I have more tech to sell.
Great Company
Quick and efficient trade in service. Communication throughout is exceptional. Honest about value and quick at responding with clear and open messaging. Highly recommended
Prompt payment the same day item…
Prompt payment the same day item received.
Sold iWatch as upgraded to different phone.
Great customer service and communication
Very pleased customer!
I’ve sold 2 mobile phones with Innofinity. The process has been so simple and I have been paid very quickly both times.
The customer service is second to none. They always give a fair price and definitely reward loyalty. I will be coming back every time I have tech to sell and have already recommended family to them.
Excellent customer service
Excellent customer service
Quote was good and after examining my items a reasonable offer made and accepted
I neglected to look at my spam emails so there was a slight delay in offer and payment (entirely my fault) but when I questioned the delay customer service response was almost instantaneous and issue resolved
I would recommend this company
I sold three phones to Innofinity…
I sold three phones to Innofinity Worldwide and it all went really smoothly. They were easy to deal with, kept me in the loop, and paid what they said they would with no messing about. Proper straightforward service, can’t really fault them and would use them again.
I sent my iPhone 13 Pro Max in good…
I sent my iPhone 13 Pro Max in good condition with a screen protector applied.
After their inspection, I declined their revised offer and requested my phone back. When I received it, the screen had significant scratches that were not visible before sending.
I contacted them with photos, but they denied responsibility and claimed the scratches were already there.
Communication was slow, and no resolution or goodwill gesture was offered despite multiple emails.
Very disappointing experience. I would not recommend using this service.
scam beware !!!!
scam , they lure you by offering you higher than RRP to get you to post your item to then deduct massively when they receive your item.
Service is exceptional
Service is exceptional - love the confirmation emails
1st that they have received the device - this included an ETA on assessment and payment.
2nd that they’ve paid.
Fast, efficient, and predictable.
Top notch!
Trustworthy Company.
A good experience from start to finish. Prompt quote, good price, prepaid postage and speedy payment.
Very straight forward to use and prompt…
Very straight forward to use and prompt payment
Fantastic company 👌
Fantastic company, best offers for you're devices on the market, superb fast customer service and same day payment too, very highly recommended, thank you once again, leo.
Even though I annotated that the mobile…
Even though I annotated that the mobile I was selling was damaged it seemed to be a big surprise that there was damage, and I only received half the quote. Bit disappointing tbh
Sold some old iPhones
Sold some old iPhones, not all were in good condition, was quoted a fair price compared with other sites. Customer service was very efficient and payment was quick.
Excellent service.
Excellent service .. I looked on site , found phones I wanted to sell .. added to basket , was given a price , they then sent me a postage label , and off they went via Royal Mail .
I then got an email saying they had checked the phones over & I had picked wrong phone , and a new offer for the one I had sent ( they were right ) … I had the option to accept or not .
Once I’d accepted the money was paid into my account about 3 days later . Brilliant !! Will be sending more things .
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








