Selco Builders Warehouse Reviews 

1,613
•
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 207 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly and helpful staff members who consistently go above and beyond to provide exceptional assistance during every visit. People also appreciate the reliable delivery service, noting that drivers are polite and ensure heavy items are placed conveniently. However, some reviewers were not happy with delivery delays, noting that scheduled transport occasionally failed to arrive on time. Consumers also noted occasional problems with online orders, mentioning items arriving incorrectly or facing unexpected stock shortages. A few visitors experienced poor customer service interactions at specific store locations when asking simple questions.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly during their visits and... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that drivers are professional, helpful, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising helpful staff members who go above and... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful and knowledgeable... See more

Product

Users describe ambiguous interactions with product, as experiences vary widely from complete satisfaction to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent customer service from Jessee at Selco Croydon. He was the salesperson who helped me with my acoustic panels, which arrived much earlier than expected and were delivered efficiently. Unfortun... See more

Rated 4 out of 5 stars

Deteriorating service over recent times. We've used Selco (mainly the Sidcup and Orpington branches) for many years- there used to be a nice young chap called Bradley who really did look after u... See more

Company replied

Rated 5 out of 5 stars

I've never been to Selco before, the company was recommended by my builder. The customer service I received from Tess, Matt and Dee at Elland Road was brilliant. Nothing was too much trouble for them.... See more

Rated 5 out of 5 stars

Pretty impressed with Selco aftercare services. We bought patio doors over 5 years ago that developed a significant fault that meant the door always had a big gap at the top when closed. Given that... See more


Company details

  1. Building Materials Market
  2. Aggregate Supplier
  3. Building Materials Store
  4. Lumber Store
  5. Plumbing Supply Store
  6. Tool Store

Written by the company

At Selco Builders Warehouse, we’ve got stacks of stock from top trusted brands, all at exclusive, low trade prices. If you’ve been looking for building materials and timber supplies for your latest project, we’ve got it at Selco. Our branches are open 7 days a week, with all the products you’d expect from your local builders’ merchant or timber merchant. Whether you’re a builder, carpenter, electrician, plumber, decorator, landscaper or business of any kind, you’re in good hands - we’ve been serving the tradespeople of the nation since 1895 and have grown our network to 75 branches and counting. As well as thousands of products lining our shelves, we’ve got a free Click & Collect service so you can pick up your goods at a time that suits you, or you can have them sent straight to site with our free Click & Deliver service. In each of our branches you’ll find a range of trade services designed to make your job easier, including paint mixing, brick matching, sheet material cutting and free kitchen designing – we’ve even got in-branch cafes for you to grab a builder’s brew and a bacon sandwich before the day ahead. And don’t forget about our Special Orders service – if we don’t currently stock a product you’re looking for, we can usually source it for you. Our friendly team are always on hand to help you with anything you need to make your visit a positive one! So, pop into your local branch and speak to one of our colleagues about signing up for a Trade Card today or apply for one online through our website. Selco, it’s where the Trade go!


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(1,613)

208 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dhruv Shah in Kingston branch was…

Dhruv Shah in Kingston branch was really polite and gentle. He return my goods and replace them. The delivery was very smooth and he called me back to confirm if the products have been delivered.

18 June 2026
Unprompted review
Selco Builders Warehouse logo

Reply from Selco Builders Warehouse

Hi Aman. many thanks for the positive feedback. The team at Kingston will be happy to get the 5 stars!

Rated 2 out of 5 stars

SELCO Dudley

1st visit, looked online at 25kg bags of ballest £1.90,went to store £3.60,spoke to sales and they said its different prices, according to where you pick up. Misleading!
2nd visit, I went for cement, big advert outside store £5.25 a bag. Went and got 2 bags, and charged over £16,asked why, and told I had picked weather proof bags, and not paper bags, sale looked to see if they had stock, 120 bags, but for delivery only. Sales asked manager if they could get some down off top racking, but declined, saying I would only save a couple of quid, and wouldn't be worth it. It would of been over £8.
Darlaston building supplies is far more helpful, cheaper and open on a Sunday.

15 June 2026
Unprompted review
Selco Builders Warehouse logo

Reply from Selco Builders Warehouse

Hi Mark, thanks for letting us know of your experience. Re the ballast, yes, its similar story with most merchants that ballast is a different price around the country depending on the quarry its sourced from and haulage costs. Our bags are 35kg which also makes a difference to the price when comparing to 25kg bags. We are looking into the poor service issue you have reported. BTW we're open on Sundays too!

Rated 5 out of 5 stars

I would like to leave a big thank you…

I would like to leave a big thank you to Rumit at Selco Hanger Lane. He is always extremely helpful, organised, and knowledgeable about the right materials and tools for the job. Whenever something isn’t immediately available, he goes the extra mile by contacting suppliers and doing everything he can to find the best solution.

His customer service is outstanding, and it’s clear that he genuinely cares about helping customers get what they need. Nothing seems too much trouble, and his professionalism and positive attitude make every visit easier and more productive.

Rumit is a real asset to the team, and I highly recommend him to anyone visiting Selco Hanger Lane. Thank you for all your hard work and support.

As a regular trade customer, I really appreciate the consistent support and advice Rumit provides. He always does his best to help, and that level of service is rare to find.

18 June 2026
Unprompted review
Selco Builders Warehouse logo

Reply from Selco Builders Warehouse

Hi Rosineide, thank you so much for your fantastic review. We're so glad to hear that you're happy with the service at Hanger Lane store and particularly from Rumit. We'll be sure to pass this on to the team at Hanger Lane. 😁

Rated 1 out of 5 stars

selco catford

selco catford. I went there to buy some plywood 5.5 mil planning to use the cutting service the advertise on Google having the 2.4 by 1.2 meter boards cut into four board 1.2 by 0.6 meter but they didn't have anybody who could cut it for me so since they sell already cut 1.2 by 0.6 meters boards at a higher price I ask them to sell me these boards at the same price of the bigger ones since it was therefore fault not being able to offer me the cutting service. not only they refused but they were also very unfriendly

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Lukas at Kingston Selco helped package…

Lukas at Kingston Selco helped package up my items so they was easily transportable. I didnt have a van and needed it quickly so couldnt wait for a delivery slot. Very kind gesture, that made my day.
very quick, great product for a great price.

17 June 2026
Unprompted review
Selco Builders Warehouse logo

Reply from Selco Builders Warehouse

Hi Beccy, many thanks for leaving a great review, Glad that you received the 5-Star service 😊

Rated 5 out of 5 stars

What a service

What a service, what a company! As always a great customer service from the Milton Keynes branch. The knowledge is impeccable - If i am ever stuck for materials, these guys are my go to. Always upfront and communicate well with regards to ETA's and deliveries. Highly recommend Milton Keynes to anyone in the Trade!

15 June 2026
Unprompted review
Selco Builders Warehouse logo

Reply from Selco Builders Warehouse

Hi Jamie, many thanks for the fab review! The team at MK will be happy to receive such good feedback. It is 'where the trade go!'😁

Rated 5 out of 5 stars

All the staff i spoke to were…

All the staff i spoke to were wonderfull. They all helped me so much. wonderful staff working there. Was a pleasure to visit and got everything i wanted even bought 4 bags of topsoil that were on offer well done Selco.

13 June 2026
Unprompted review
Selco Builders Warehouse logo

Reply from Selco Builders Warehouse

Hi Jeff, many thanks for the great review. You can always get a Real Deal at Selco! 😉

Rated 2 out of 5 stars

Material prices need to be more…

Material prices need to be more competitive especially on everyday materials timber as well I can get discount in most mayor building suppliers if I ask for better prices I spend about 40.000.00p a year at jewso cos they will do there best on prices for me

10 June 2026
Unprompted review
Rated 5 out of 5 stars

SELCO HANGER LANE

Have used Selco for a while now, and they always provide good service. Vimla especially always goes beyond in assisting with orders, and booking prompt delivery. She has a warm friendly nature, and is always a pleasure to speak to, so much so that we personally ask for her for every order we place. As a repeat and valued customer, it’s reassuring and endearing when she recognises us and already knows our company. She gives us good customer service and advice. Always willing to help, and a great asset to Selco company. Vimla needs to be recognised for her role, and given a raise or promotion, from Adam

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Mark @ Stirtchley - Give that man a raise!

had some trouble with my account when ordering materials (Vindictive ex partner closing my account) I spoke with Mark behind the till. What a lovely man, so supportive and helpful. Got me back up and running, took time to speak to his accounts department and ensure it couldn’t happen again. That’s the kinda customer service you need 👊🏽

6 June 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality

I bought Traupline from the Hayes branch to safeguard my shed against heavy rain. However, upon opening the package, I discovered numerous small holes on the crease, which caused leaks, resulting in my entire shed getting wet.

1 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look