seethelight Reviews 

Rang up about some iffy WiFi and my call was picked up straight away by Nicholas who was very helpful and polite. My connection was improved as a result. Great service.

Genuinely surprised by the negative comments on here. We’ve been on the Ultra 160 plan for 6 years now and never had an issue. This was a real concern of mine prior to joining as I’ve always worked from home. Speeds are as indicated at all times of the day, never had a problem with outage. On the odd occasion where maintenance is needed they inform you well in advance but TBH it’s never really affected us. Would definitely recommend!

Ive had trouble with my Wifi for nearly a year now jumping on and off my children havent been able to play there games or TV. I made a phone call about 8 months ago and was totally brushed off and was told that its where I live so lump it or like it so I never called back again due to this very ill mannered women.

I decided to call again after spending 36 pound a month on awful Internet and I can honestly say that the man on the other end of the line named Tim was absolutely lovely and so well mannered! Talked me through everything and we even spoke about football whilst we waited for things to connect 🙏 I really appreciate the time you took to help my family with our Internet its working great now and we are very happy with it. You deserve a medal my friend thanks again 👏

Molly helped me today with my router and ONS setup, she knew what she needed to see from me to help, she was prompt and friendly. My issue was resolved quickly and she explained the setup at my new home for me! Great job, Molly!

Nothing but issues with service it’s frustrating to say the least with a family all trying to get in the broadband just to have disappointment after disappointment. I wouldn’t recommend them to my worst enemy.

The upload speeds slow down around 6pm until 8pm on weekdays and platforms such as Netflix start to buffer on weekends. I had the £32 package. This company zero compassion so make you are always working and pay your bill. Also annoying they have the exclusive rights to new build areas in some towns and cities so you are forced to be with them. Not impressed

Response to See the light: Unless See the light are going to give up the exclusivity rights to new builds areas and allow us to join other providers then there is not much you can do, Scott.

The lady who processed my order was superb give her a pay rise

Good customer service very polite and helpful

Great, friendly customer service. Agent was knowledgeable and was a great experience.

The staff who attended to me was friendly, courteous and professional. He took his time to explain the contract terms and some technical issues I was a bit confused about. He was patient too.

Unstable Connection: support refused to replace my router after multiple chats spanning over a year. They advertise themselves as "from Sky" and yet when I spoke to them and told them I would like to leave sky, they told me they were not sky (there is no sky where I live, only seethelight who claims to be from sky). They are Sky in nothing but name.

Exceptional telephone handling and no holding in a long cue. Lady very professional, courteous and had time to listen to my needs.
Everything dealt with very swiftly with clear email's following on.
Well done, many thanks 😊

Took great care over the Phone in explaining and helping me over the phone.Nicholas was absolutely fantastic
I was very impressed with his customer skills

I would give 0 stars if I could. Avoid at all costs if you may have an unfortunate circumstance in your life and may need some extra support as they will not help you. I have been in and out of hospital with my daughter for the whole month, having to take a month off work, therefore I haven’t been paid, I explained to them that my 2 year old daughter is really unwell, I haven’t been able to attend work due to being and staying at the hospital with her as she is poorley and needs me there obviously, I asked for a grace period or some extra support for me not to get cut off the wifi so when we go home my daughter can rest and watch her favourite shows and recover as she needs to, quite frankly they were very very rude, refused to help me in any sort of way, and fobbed me off. I’m not trying to hesitate paying. I quite simply haven’t been able to work and that = no money in my bank until I return, as a loyal paying customer who has missed 0 payments. I am utterly disgusted and appalled by the treatment I have been given, if you have unforeseen circumstances happen in your life. I highly highly advice you do not get anything through this company. 0 compassion , 0 empathy and rude customer service. Take your money and run with it is my advice. Because they don’t give a flying f

Only supplier in my area at the time.
Slow WiFi speeds all the time was told I need to hardwire all devices.
Rung to complain was told nothing wrong with your service.
Never go with this company

Not fit for purpose

Disgraceful company, cannot provide a service worth having, cannot identify why, and never return promised calls. Please do not waste your time and save your frustration

Terrible internet connection, but when we moved in, it was our only option…neighbours also complain about how crappy it is. Terrible customer service too. I set up the account and listed myself and my husband as account holders. They never discussed who should be the ‘primary account holder’ they just assumed it should be my husband, who works longs hours and can’t contactable (hence why I set up and deal with all utilities) and I am unable to amend anything as I’m not the primary! I set it up, if they’d have bothered to ask, I would have named myself…seems a suspiciously sexist!

The information I received from see the light was clear and professional. I understood every part of the process and that made me feel reassured with what I was signing up for.

Exceptional customer service with a positive attitude.