Seelbach's Reviews 

122
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, efficiency, and welcoming attitude. Many appreciate the prompt responses and the personalized approach to resolving issues, making for a smooth shopping experience. Reviewers also value the unique selection of spirits and products that are not readily available elsewhere, often at great prices. However, some people were dissatisfied with aspects of their orders, experiencing issues with incorrect items, delayed deliveries, or unexpected product sizes. A few other people also felt that communication was poor, citing slow responses or a lack of clarity regarding their purchases.

What people talk about most

Product

Consumers find product to be ambiguous, with many praising the selection of rare and unique whiskeys and... See more

Customer service

Customers had positive experiences with customer service, often describing it as friendly, professional, and... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction and loyalty,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism and helpfulness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a heck of a time getting my complete order to show up, but Jayro was there every step of the way to make sure I was taken care of. Really appreciate the top notch support, even when shipping com... See more

Rated 5 out of 5 stars

Seelbach’s has gone above and beyond my expectations several times. Ordered Tuesday arrived Thursday just in time for visiting friends the weekend. Always Top Shelf customer service and available pro... See more

Rated 5 out of 5 stars

I have been dealing with Seelback since "Field of Dreams" whiskey was introduced. Blake was able to obtain one of the last shipments of the original year of the players series. The spirits that th... See more

Rated 5 out of 5 stars

Seelbachs isn't just incredible spirits it is great customer service a great shopping experience and a great destination added to a day out and about. Bourbon picks are always great at a great price.... See more


Company details

  1. Beverage Distributor

Written by the company

Seelbach's is an online retail site that provides the best selection of vetted craft spirits. These products are made by craft distilleries from across the country.


Contact info

4.2

Great

TrustScore 4 out of 5

122 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(122)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I've tried to order from this site…

I've tried to order from this site multiple times and there are repeated issues. They don't respond when there are order issues, they don't give shipping time frames or estimations, everything is incredibly slow to get out to you and multiple people have had to cancel and refund orders due to shipping issues.

19 February 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look