Sedgwick UK Reviews 4,499

Making an insurance claim is always stressful because it only happens when something goes wrong. All I can say is my experience when making a major claim for severe water damage throughout our house was nothing short of brilliant. No attempts to get out of it, trick us up, or shy away from the cost of fixing the problem properly. A truly exceptional experience. Their primary concern really felt like being a support for us through a very stressful time. Highly recommended.

It was a thoroughly professional service providing advice and guidance when needed.Very high standard of customer care at all times.

Our claims handler Ross was very understanding, helpful and proactive, processing my claim with professionalism and giving clear guidance to easily navigate the necessary repairs all the way through the process.

Really good company. Raised a claim and they set someone up right away.

Polite, efficient and put customer at ease.

A little bit of confusion initially but after that the service was great and the staff very Professional.

Amin put me at ease straight away as I had never had to claim on my housing insurance before.
He was incredibly thorough, clear in his communication, and genuinely committed to helping me understand every step of the process. What could have been a stressful situation (and there were a few times when it was!) felt manageable and well‑supported thanks to his calm, professional approach.

Amin handled the claim with efficiency and fairness. I always felt informed and respected. Due to his quick responses every time I got in touch (of which there were many!), I felt confident that my case was in capable hands.

I wouldn’t hesitate to recommend Amin to anyone needing a reliable and knowledgeable loss adjuster. He turned a challenging few months into a smooth, positive experience.

Claim ongoing for over 4 years and still no sign of getting the insurance work finished. Work was to repair water damage after a leak and should have originally taken 6 weeks to complete. Sedgwick used dishonest cowboy builders to do the work but only about half of the work was completed and it was done to an extremely poor standard. Sedgwick have done everything they can to avoid getting the work finished properly despite me having two successful ombudsman complaints against them.
They are one of the most dishonest companies I have ever dealt with and actually sent me an edited version of a report to try to avoid repairing some damage but the ombudsman found against them. Avoid this company at all costs.

We had an exceptional officer, Anne Christie, who dealt with our claim during our flood insurance claim. From her very first visit, Anne provided reassurance, clear guidance, and practical advice at a time when our family felt overwhelmed and uncertain. Her communication was consistently prompt and clear, giving us confidence and peace of mind throughout the entire process. Anne and her colleague, Sasha, handled our claim with outstanding professionalism, efficiency, and genuine compassion, which made a significant difference during a very challenging period. Thanks to her dedication and support, we have now reached the stage of reinstating our home. We are extremely grateful for the care and commitment of Sedgwick and would highly recommend their services.

Prompt and helpful

The loss adjuster sedgwick have communicated well in the face of incompetent subcontractors. We do not know who appointed the subcontractors, they were abysmal. If it was sedgwick who appointed the contractors then they need to start looking for more professional people. The subcontractors that were involved were Ellipta and GEO Builds Ltd.

Easy to deal, kept well informed, great customer service

Michelle. P. Was amazing. Emailed us throughout promptly answering any queries in a manner that treated us with dignity and even went the extra mile and phoned on occasion to make sure that we were satisfied with the works. Any problems were ironed out with efficiency.
A completely different experience than what we received with Aviva. Delighted that she took over the case, handling it with professionalism.

Very fast and efficient service

Excellent service.

Ross, the loss adjuster was very responsive to any questions or concerns I had from the outset of my claim.

The claim was settled in a timely and efficient manner.

Thank you.

Total lack of replies to emails and no updates whatsoever to the current stand of my "claim"
I was contacted on April 1 about a recall of a kettle I purchased which implied I was to receive a refund of the purchase price after I registered the "claim"on a designated website,at first no confirmation of the registration then after a second attempt and a phonecall to the recall hotline I received an email asking me to resend the photos etc.to a desiiemail address.Thereafter nothing, no replies to my email enquiries it's now four weeks since the initial contact and no further response as to how the process will continue.
It's a shame for the kettle manufacturer Zwilling whose reputation is suffering an onslaught through no fault of their own other than choosing the apparently wrong company to regulate the recall.
Very disappointing to put it mildly.

I would definitley recommend Carly Conway. Her approach , knowledge and attitude are second to none.

Our experience dates back to Nov 24 when we had a minor leak in the loft. For whatever reasons nothing much happened until September 25 when Amin Rahman became involved. He made things happen when nothing was happening. Thanks to him the the work is now complete. Thanks again Amin for all that you've done John and Marcia

The person I talked to today was very informative and pleasant

Very good communication and understanding of the insurance issue and complexity of the claim. Treated the respect and more importantly contact with a human as opposed to a bot. Always willing to help with questions and guidance. Would highly recommend.