Seatwave Reviews 

2,721
TrustScore 1 out of 5

1.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I bought 2 tickets, when they confirm the purchase I spend money on flights and hotel. They do not give me those ticket or other similars (as the TicketIntegrity they said before the purchase).... See more

Rated 1 out of 5 stars

Seatwave is a huge money making scam, and the WRU should be ashamed of themselves for allowing their fans to pay the ridiculous processing fees. Seatwave after reading many reviews don't always deliv... See more

Company replied

Rated 1 out of 5 stars

I sold two tickets for the Wales v England riugby match on the 23rd February via Seatwave, apparently the official WRU reselling partner.The sale was confirmed by email and I sent the tickets back to... See more

Rated 1 out of 5 stars

I had sold two tickets for Shakira concert held at WiZink Center Antiguo Palacio de Deportes, Madrid at 21:15 on the 3rd of July, 18 via seatwave. [Reference ID:2063434, ID:2063430 ]. I received an... See more

Company replied

Company details

  1. Recreation Center

Information provided by various external sources

Tickets | Buy or Sell Tickets on Seatwave, Europe’s Largest Ticket Exchange | Seatwave.com


Contact info

1.0

Bad

TrustScore 1 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.0

All reviews

(2,721)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Payed for tickets 10 months before …

Payed for tickets 10 months before concert only to be told 5 days before that our tickets were now unavailable, although we were refunded, the girls were very upset that their Christmas present they had waited 10 months for was now no longer.
No refiund for the ferry and hotel costs.
I will definately never use this useless company again!

22 October 2017
Unprompted review
Seatwave logo

Reply from Seatwave

Hi there,

Thank you for your feedback and I’m very sorry that your tickets could not be provided this time. As we’re a ticket resale website, we provide a secure platform for people to sell on their tickets - we don’t actually own any of the tickets sold online. Unfortunately your seller let us know that he was unable to supply your tickets in time.

In the rare cases where this happens we do everything that we can to find you replacements, unfortunately there just weren’t any suitable tickets available this time so we refunded you immediately.

We're sorry for any disappointment caused.

Kind regards,

Seatwave Team

Rated 1 out of 5 stars

Had a terrible experience

Had a terrible experience having bought tickets for the Dru Hill show. I never got the confirmation of the tickets being uploaded or not
I had to ring Seatwave and ask a few times before being told the seller wasn't going to upload the tickets. This was with 3 hours of the show starting

I ended up spending double the amount of money to buy some last minute tickets

So I would probably not risk it in future

22 October 2017
Unprompted review
Seatwave logo

Reply from Seatwave

Hi Mike,

Thank you for your feedback and I’m sorry that your tickets could not be provided. As we’re a ticket resale website, we provide a secure platform for people to sell on their tickets - we don’t actually own any of the tickets sold online. Regrettably your seller let us know that he was unable to supply your tickets in time.

In the rare cases where this happens we will do everything we can to find you replacements, unfortunately there just weren’t any equivalent tickets available so we refunded you immediately.

We're sorry for any disappointment caused.

Kind regards,

Seatwave Team

Rated 1 out of 5 stars

A scam bought tickets for macklemore …

A scam bought tickets for macklemore no indication of the price rate going up until the point of payment . The tickets retail at €55 euro and at the point of sale was €114 now when I looked at my VISA its €138 euro this is for EACH TICKET NOW COME ON !!!! . That's ridiculous and day light robbery . Keep away from site wouldn't but through seatwave again AND unable to get a refund !!!!!!!!!!! . Very Annoyed customer

20 October 2017
Unprompted review
Seatwave logo

Reply from Seatwave

Hi Roseline,

Thank you for your review and I’m sorry that you feel this way about your order.

As we’re a ticket resale website we provide a secure platform for people to sell on their tickets, so the price is set by the seller depending on the current market rate and how much they want to receive per ticket.

We do everything we can to make sure the pricing is transparent, as it’s important to us that you can make an informed decision.

If you have any more questions please don’t hesitate to get back in touch.

Kind regards,

Seatwave Team

Rated 4 out of 5 stars

We bought 2 tickets for the concert of The Rolling Stones

We bought 2 tickets for the concert of the Roliling Stones in Arnhem. Seatwave and the seller responded immediatly. The only thing? The name of the seller is still on the tickets. So that's a little confusing. But at the stadium the seats were reserved for us. So, no problems!

18 October 2017
Unprompted review
Rated 5 out of 5 stars

Very happy with my order

Little concerned buying tickets online through a 'Market-place' type website and after seeing a few negative reviews (mostly by sellers who may not have read through the conditions correctly) but I should not have been concerned. Tickets came through promptly and I was updated with progress of delivery. This was the first time I had bought concert tickets (Rolling Stones in Stockholm) rather than via the venue. Very happy with the result and will use again.

14 October 2017
Unprompted review
Rated 3 out of 5 stars

Refund

I bought 2 lady gaga tickets the
London show back in February for October to it being rescheduled in February 2018. How do I go about a refund because I can't make it?

13 October 2017
Unprompted review
Seatwave logo

Reply from Seatwave

Hi Ebony,

Thank you for your review and I’m sorry to hear you don’t wish to attend this event.

As we’re a ticket resale website we provide a platform for people to sell on their tickets, so that means we don’t actually own any of the tickets sold through our site.

Since we don’t own the tickets, unfortunately we can’t offer a refund on your booking unless the event is cancelled entirely and the event organisers offering a refund, as the event has been rescheduled we can't offer a refund of this order. However, you could always resell your tickets instead. There's lots of information on how to resell tickets in our FAQ page, which you may find helpful.

We're sorry for any disappointment.

Kind Regards,

Seatwave Team

Rated 1 out of 5 stars

Absolutely terrible company to deal …

Absolutely terrible company to deal with, reported to trading standards.

Didn't receive notification from them that my tickets had sold, via email or on their site.
Within a couple of hours of me deleting the listing to sell tkts elsewhere they sent an email demanding tkts be uploaded by that day or else be charged.

Now insisting it's my fault and that I'm effectively a liar and they sent messages I never got. What happened to customer service and the customer is right?

So they will be charging my for the tickets (£50) to refund the buyer (even though they have the buyers funds, not me!) and also a 25% charge.

Why would I have deleted the listing if it said sold! It makes 0 sense. Avoid Seatwave at all costs!

29 September 2017
Unprompted review
Seatwave logo

Reply from Seatwave

Hi Laura,

Thank you for your review, we really do appreciate your feedback.

I’m sorry to hear that you weren’t able to provide the tickets, in this case once tickets have sold we can't remove them from sale or cancel the order. Once a sale is made against a listing you have entered into a contract to supply those tickets. Just as we protect you by not allowing the buyer to cancel, in turn we have to protect the buyer by making sure they get what they pay for.

Where the tickets can’t be supplied and a refund is offered, the refund amount is applied to the total buyers price which is inclusive of processing fees, delivery and VAT, and these costs are passed on to you in line with the terms of your User Agreement as shown when registering with us.

I’m sorry for any confusion and hope this explains the costs that have been deducted from your payment.

If you have any more questions please don’t hesitate to get back in touch.

Kind Regards,

Seatwave Team

Rated 3 out of 5 stars

On 18th of July

On 18th of July, we made a reservation for two tickets for the Rolling Stones Concert in Amsterdam Arena, on 30th of September. We got a tracking number(14663216 ) and an order (1980030) number. Both of them are useless, as there is anything in their site to put them. We paid 450.58$ and three days before the concert, we have not received tickets to our adress. No customer support, no mail to send! They only have facebook and twitter accounts and do not respond! Thanks god the tickets came to our email, instead of the mail adress we had mentioned only two days before the concert! Imagine how distress this caused to us!

27 September 2017
Unprompted review
Rated 1 out of 5 stars

I never received my ticket

I never received my ticket for the red hot chilli peppers which is on tomorrow. I paid €186 for it and it has caused so much unnecessary stress. I have contacted seatwave and they are doing nothing to resolve the problem. The professional thing to do would be to issue me with an e-ticket which I would be happy with but they are not helping at all. Extremely disappointed and would advise anyone to be careful when purchasing from this site!!

20 September 2017
Unprompted review
Seatwave logo

Reply from Seatwave

Hi Ciara,

Thank you for your review, we really do appreciate your feedback and I'm really sorry to hear that you were unhappy with your delivery.
As we’re a ticket resale website we don’t own any of the tickets sold through our site. Because of this we have to allow Sellers time to receive their tickets from their place of purchase, and then dispatch these on to you

But we try to make sure tickets are with you within the week of the event - and if you have travel plans you can change your address to a local address or hotel using our address change form. We've checked your order and can see the tickets were delivered on time for the show.

If you have any more questions please don’t hesitate to get back in touch.

Kind regards,

Seatwave Team

Rated 1 out of 5 stars

Do NOT USE!!

I've sold my Goodwood revival tickets on seatwave. I've provided them with proof of delivery and they still wanting more proof and refusing to pay me.
I sold x9 tickets which was 2772.00.
I will never use these again.

Don't ever use SEATWAVE they have refused payment and I'm taking these Bastar=ds to court and I've told Watchdog too!!!!!

Bunch of scammers !!!

20 September 2017
Unprompted review
Seatwave logo

Reply from Seatwave

Hi Natalie,

Thank you for your review, we really do appreciate your feedback.

In order to maintain a secure marketplace we don't make payment to sellers until after the event has taken place. This is so that we can ensure buyers have successfully attended the event, and in the case of any issues they can be fully investigated.

Should there be a delay in payment this means we are still investigating an issue.

We hope that you can understand why this measure is in place.

Kind Regards,

Seatwave Team

Rated 5 out of 5 stars

Incredible service and attention to …

Incredible service and attention to detail! I have been traveling throughout Ireland, Wales, Scotland and the UK. Seatweave constantly kept up with me as I altered addresses for the ticket delivery. I wa continually reassured and when I arrived in. Edinburgh my ticket awaited me at the Concierge Desk and were deliver to my room. I know that this would NEVER happen in the US. I do not mind paying when the service is this special. Thank you Seatweave!!

17 September 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look