Seatwave Reviews 

2,721
TrustScore 1 out of 5

1.0

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Rated 1 out of 5 stars

I bought 2 tickets, when they confirm the purchase I spend money on flights and hotel. They do not give me those ticket or other similars (as the TicketIntegrity they said before the purchase).... See more

Rated 1 out of 5 stars

Seatwave is a huge money making scam, and the WRU should be ashamed of themselves for allowing their fans to pay the ridiculous processing fees. Seatwave after reading many reviews don't always deliv... See more

Company replied

Rated 1 out of 5 stars

I sold two tickets for the Wales v England riugby match on the 23rd February via Seatwave, apparently the official WRU reselling partner.The sale was confirmed by email and I sent the tickets back to... See more

Rated 1 out of 5 stars

I had sold two tickets for Shakira concert held at WiZink Center Antiguo Palacio de Deportes, Madrid at 21:15 on the 3rd of July, 18 via seatwave. [Reference ID:2063434, ID:2063430 ]. I received an... See more

Company replied

Company details

  1. Recreation Center

Information provided by various external sources

Tickets | Buy or Sell Tickets on Seatwave, Europe’s Largest Ticket Exchange | Seatwave.com


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1.0

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TrustScore 1 out of 5

3K reviews

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1.0

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(2,721)

1 review in the last 12 months

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Rated 3 out of 5 stars

Fees are too high.

Fees are too high.
And there's no way it should take TWO weeks to send me the money for tickets I have sold using Seatwave. It should take TWO days at most!

3 November 2017
Unprompted review
Seatwave logo

Reply from Seatwave

Hi there,

Thank you for your review, we really do appreciate your feedback.

In order to maintain a secure marketplace we don't make payment to sellers until after the event has taken place. This is so that we can ensure buyers have successfully attended the event, and in the case of any issues they can be fully investigated.

We hope that you can understand why this measure is in place.

Kind Regards,

Seatwave Team

Rated 5 out of 5 stars

Easy and efficient.

Have used this company many times for concert tickets and the experience has always been a good one. Website is clear and easy to use and search facilities for particular type of seats or no of tickets needed are great.
Would highly recommend.

3 November 2017
Unprompted review
Rated 4 out of 5 stars

really OK experience

really OK experience, we where scared that the owner of the tickets would sale them again,but that was not a problem,it's was ok, probably I would buy again from seatwave

3 November 2017
Unprompted review
Rated 1 out of 5 stars

Absolute horror show from start to …

Absolute horror show from start to finish. Never had these issues w Ticketmaster (except for them jamming the consumer w nickel & dime charges. Customer service was next to impossible to reach for any questions or issues. Next time I’m in London I will trust ticket scalpers before I trust Seateave

3 November 2017
Unprompted review
Seatwave logo

Reply from Seatwave

Hi Jeffrey,

Thank you for your feedback. We are sorry to hear you had a bad experience using our website.

In order for us to be able to look into this further can you please give us a short summery of what has happened?

Thank you for your assistance.

Kind regards,

Seatwave Team

Rated 1 out of 5 stars

i bought Wales rugby tickets for my …

i bought Wales rugby tickets for my brother in law and my boyfriend for an early Christmas present. i jeaed rhis site was a good site for tickets but I paid £75 each for them and today I had them delivered and I looked at the tickets and they were originally priced at £25! I thought it was illegal to do that??? how can people sell tickets more than the original price?? I feel like I've been robbed!

2 November 2017
Unprompted review
Seatwave logo

Reply from Seatwave

Hi there,

Thank you for your review and I’m sorry if there’s been any confusion.

The prices of tickets are set by their seller and this can vary depending on supply and demand for the event – meaning prices can be higher or lower than the face value printed on the ticket.

The face value is also shown during the checkout process – if you’re booking over the phone our Customer Service representatives will be happy to confirm this information for you.

If you have any more questions please don’t hesitate to get back in touch.

Kind regards,

Seatwave Team

Rated 1 out of 5 stars

I think you are a bit out of touch

I think you are a bit out of touch, I phoned about the little mix tickets a week before as I had not heard anything you said you would let me no when they were in the post as I had to be in to sign for them, I had a text back to say they were looking into it and again would let me no, then two days before we were going I had a e mail to say I would not be having my tickets, seeing as I booked these tickets for four of us twelve months ago, I was really mad and let down so so disappointed as we were going with my granddaughter as she has had a very bad time and this was a treat for her only to tell her we cannot go you can imagine how upset she was as she really loved little mix only to be let down in the last min, we also booked a hotel and also the train to make it special, all of us were so upset 😭 we went to Manchester as we could not get our money back for the hotel and train many people stayed at the hotel that we were booked when the show was over they all came back to the hotel which was really upsetting as we should have been going how terrible is that. Mrs davis

1 November 2017
Unprompted review
Seatwave logo

Reply from Seatwave

Hi Mrs Davis,

Thank you for your feedback and I’m sorry that your tickets could not be provided.

As we’re a ticket resale website, we provide a secure platform for people to sell on their tickets - we don’t actually own any of the tickets sold online. Regrettably your seller let us know that he was unable to supply your tickets in time.

In the rare cases where this happens we will do everything we can to find you replacements, unfortunately there just weren’t any equivalent tickets available so we refunded you immediately.

Kind regards,

Seatwave Team

Rated 5 out of 5 stars

I was there for the Doobies really!!!

Ok I know the headlining act on this event was Steely Dan but it was the other band on shown that was the real attraction for me.
I have been a Doobie Brothers fan for what seems like centuries(yes I am getting on a bit!),have tried to get to see them on numerous visits to the USA without joy so when I saw them as making a very rare visit to this side of the Atlantic I just had to be there,a great excuse for an extended trip to Ireland,the concert was a dream come true & they were amazing.
I am also a fan of Steely Dan so seeing them was a huge bonus,a chance to lay to rest the stories I had heard about them being just a 'studio band',certainly not true they also were superb.
Overall a fantastic night,suddenly what seemed like an awful lot of money to see them was all worth it!

31 October 2017
Unprompted review
Rated 5 out of 5 stars

I could get a ticket at a decent price …

I could get a ticket at a decent price to a sold out farewell concert of a famous Finnish young tenor Robin Packalén. I wish this had existed earlier as I have earlier been in several situations where I have been successless in getting a ticket to an event because of quick sellout and now I am happy to know that something like SeatWave exists.

30 October 2017
Unprompted review
Rated 1 out of 5 stars

Unacceptable experience

I Will never go through seatwave again, I was let down on the friday for concert scheduled for the Monday, this was for my daughters 14th birthday. Absolutely disgusted - wouldn’t trust seatwave again - communication was dispicable - AWFUL EXPERIENCE 😡

28 October 2017
Unprompted review
Seatwave logo

Reply from Seatwave

Hi there,


Thank you for your feedback and I’m sorry that your tickets could not be provided.

As we’re a ticket resale website, we provide a secure platform for people to sell on their tickets - we don’t actually own any of the tickets sold online. Regrettably your seller let us know that he was unable to supply your tickets in time.

In the rare cases where this happens we will do everything we can to find you replacements, unfortunately there just weren’t any equivalent tickets available so we refunded you immediately.

Kind regards,

Seatwave Team

Rated 1 out of 5 stars

Seatwave are a disaster. Be warned.

I booked two premium tickets to see Andrea Bocelli at the Ziggo Dome Amsterdam, booked the hotel next to it and Eurostar train tickets. Tickets were booked months before the event. The week before the event no tickets but emails telling me not to worry they were on their way. Then after me chasing I get an email offering me tickets so far from the stage that I would have needed the Hubble Telescope to see the star. What annoyed me was that Seatwave offered them at no extra charge! I asked for my money back but may sue Seatwave for this fiasco. Never again.

26 October 2017
Unprompted review
Seatwave logo

Reply from Seatwave

Hi Frank,

Thank you for your feedback and I’m sorry that your tickets could not be provided. As we’re a ticket resale website, we provide a secure platform for people to sell on their tickets - we don’t actually own any of the tickets sold online. Regrettably your seller let us know that he was unable to supply your tickets in time.

In the rare cases where this happens we will do everything we can to find you replacements, unfortunately as you advised you didn't wish to accept the replacements and there just weren’t any other equivalent tickets available we refunded you immediately at your request.

We're sorry for any disappointment caused.

Kind regards,

Seatwave Team

Rated 5 out of 5 stars

Would always use Seatwave over any …

Would always use Seatwave over any other company to book tickets.... highly professional. We have sold tickets through them and received our money without any hassles. We bought tickets through them and the tickets all arrived on time. Thank you Seatwave!!

26 October 2017
Unprompted review
Rated 2 out of 5 stars

Tickets not arrived and will have to miss work in case might still do

Today is eve of Weds 25th Oct - Brought tickets last Weds (18th) morning for gig at the 100 club tomorrow night (26th) and still not arrived - used tracking no to see were posted Friday lunchtime to home address (despite changing delivery address on system to work) but now IF I lose a mornings work and stay at home till usual lunchtime delivery, they might yet arrive - meanwhile spoiling the build up to it (having paid double face value inc charges)

25 October 2017
Unprompted review
Seatwave logo

Reply from Seatwave

Hi Dave,

Thank you for your review, we really do appreciate your feedback.

As we’re a ticket resale website, we provide a secure platform for ordinary members of the public to sell on their tickets – we don’t own any of the tickets sold through our site. With this in mind we allow Sellers time to receive their tickets from their place of purchase, and then dispatch these on to you.

We're sorry to hear tickets have not yet arrived, if this is still the case please contact our Customer Service Team who'll be happy to look into this further for you.

Kind Regards,

Seatwave Team

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