********UPDATE*******

I am updating this review 4 days after the original. I still dont have my sofa and have not heard from the person who replied on this review. I have now emailed them twice and sent one to the complaints email address, not a word from either.

I have been calling the distribution centre every day. each day getting told something different. Here is what happened the last few days:

24/11/25 - Monday morning I started calling again. I desperately need my sofa, my granddaughter is coming to stay tonight. After about 20 tries, I finally got through. I am told the van was out for delivery the day before but the driver ran out of time so brought the sofa back and didn't tell anyone. I find it hard to believe that is true as i have worked in warehouses before, very hard to hide a sofa. The man tells me he is sending someone down to the warehouse as we speak to load up the van and will get it straight out, he will call me in 15 - 20 mins to confirm the time. No call, no text, no knock on the door. No sofa for another day. No answer to the 30 plus calls I made later that day. In the morning, I also received a response on the trustpilot review asking me to send an email to the social media email address, which I promptly did at 09:36. I have still not received a response from that.

25/11/25 - and that brings me up today, the day of this complaint. I had tried to call around 17:30 the night before and pressed 1 to have the system call me back when I was at the front of the queue. A man called me back at 8.05, he sounded familiar. I was not expecting that. He had a look at the order and said it now shows that the warehouse is awaiting confirmation of delivery. This tracker has changed several times over the last week, at one point saying I didn't have an order at all. I asked him two things. Number one, where is my sofa, please find my sofa and get it out to me. Number two, how do I make a formal complaint? He gave me this email address to make a complaint and said all he can do is email the distribution centre. That old chestnut. He also said i should go into the store to seek compensation. And that's when i realised why he sounded familiar. He's the guy who told me to cancel last week.

I half heartedly tried calling the distribution centre again, expecting either ignorance or lies. After about 15 tries, I did get through. The man on the other end told me was pulling up the details, sounds like he was clicking buttons frantically for about 90 seconds then the line went quiet. I assume he put me on mute. Then the call dropped after another 10 minutes of silence. I tried a few more times with no luck.

26/11/25 - I call and get through to Adele. the same girl who told me i would get the sofa on Friday and i could get my old couch uplifted. She said she thought the sofa had already been delivered, the earliest date she could give was the 02/12 and also that the "higher ups" are looking into it and she will call me back after speaking to them. None of this makes sense. Again, no callback.

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The level of customer service from this company is horrendous. I was supposed to receive delivery two days ago. Took the day off work and waited in all day, no one showed up. No call, no text, no email. No communication at all.

I have then spent all day yesterday getting passed about between call centre and store, no one helping at all, not a single person taking ownership. Instead, getting told that I cant even cancel the order due to their ineptitude as the contract says they have a 4 week leeway period from the date of confirmed delivery. That is ridiculous.

I finally get through to the distribution centre today who promised me they would send the sofa today. I told them I was due to get my old couch uplifted today and asked if it was definitely coming as I would rather not be left without a couch all weekend. I was assured it would definitely be delivered this afternoon and I would receive a call from the drivers.

I actually believed them and carried on with the uplift. No word from them for the last 5 hours and back to not answering the phone. So i now have no sofa in my house and no idea when i will get the new one. This is the worst experience I have had with any company in my life.

I have already spent hours yesterday trying to contact your company in relation to a suite being delivered with a missing part and I am not prepared to waste even more time explaining the situation again.

We visited the Stirling store and were greeted by Corina, she was very helpful explaining the purchasing process to us. We were then left to look around the store while Corina kept her distance, but close enough to answer any questions that we had. We are now looking forward to delivery of our new sofa.

FOUR DAYS after delivering only the bottom half of a 3 seater the distribution centre in Livingston hasn't been back in contact with us

The social media team's sympathies mean nothing
#DontBuyScS

Danny was very helpful and knowledgeable in helping us choose our sofa

A good welcome to the Stirling store from Corina who was immediately helpful without being constantly hovering . She was there when advice was needed and then allowed us to make our own decision. The order process was equally efficient and kept simple by Coriina's obvious product knowledge and efficient processing of our order..

NO POWER LEAD WAS PROVIDED FOR THE RECLINING CHAIR. Fabric on outer left, outer right sides of both chair and couch have a fixing driven through the material leaving an unsightly depression in the material joining.(was this done as an after- thought during construction as a quick fix to prevent the material sagging? ) The black fabric under side of the couch should have been closed after getting the castors removed, by a zip. Rough handling by one of the deliverers burst the zip and the fabric left dangling
During delivery and assembly by the deliverers ,
photographs were taken by one of them, and we were assured this would be past on to “ the office” . Then when a text came later in the evening, from “ the office” to tell us in great detail the delivery was a success, nothing was mentioned of the pictures and notes made by the deliverer? A phone call to the Stirling shop said it would be sorted .When ? Who is going to fixit
As to the deliverers - two lads, one being employed by some Biffo company for three weeks, the other for two weeks, a bit rough and ready but willing. Doubt if any training had been given to them regards making an effort to be careful ant not scratching the newly laid laminate floor withe the strapping around the packaging.

Bought a two sofa set from Stirling -delivery from their Livingston warehouse. Called me 7am to ask if they can deliver one of the sofas (they don't know where the other one is currently). Agreed so delivered the bottom half of one sofa and the top of the other one!!

Now nobody is answering the warehouse phone number, Connor at the warehouse hasn't rung me, contacted the store (as website suggests) to be told they can't do anything. What a riot.

My children and a dog that have to be kept from the living room as half a couch is unsafe.

BTW I work full time and took a day off!

Lads were first class, called prior to delivery and then fitted our couch and explained how to operate it.

The delivery guys Euan and Alex made this the best experience for us,... took them two hours at the end of their day to ensure they could get our second order from SCS into the house.The first order was a corner sofa bed which was too big to go through our front door so was cancelled and we chose another sofa which we were assured we would get through our front door. Delivery guys came at allocated time and had to try lots of different ways to get each piece in the house, but they persevered working past their finish time to ensure we had our sofas delivered!! These guys deserve credit as the sofa modules and sofa bed were extremely large, cumbersome and heavy and these boys had been working hard all day!

Update-sent email as requested by ScS in their reply. Still nothing. No updated delivery day, tracking still says due on 7th November. Multiple promises of someone calling me back which hasn't happened yet. Lead delivery time was 17th October so only a few more days before they are outside the 4 week period.

....... I left an initially positive review in August as the sales staff were fantastic with my mum. However, the good experience didn't last. Almost 12 weeks later we're still waiting on delivery. First date of 3rd November was cancelled. Then we had 7th November. All good with a text saying delivery between 2.40 and 2.50pm. Bit too precise as now at 7.40pm we're still waiting. No communication and the only way to find out anything is to follow the tracking link. The times have changed twice and the little red van has never moved. There's no way you should be attempting delivery to an elderly person in the dark past 7.30 in the evening. It's just ridiculous. Don't make promises you can't keep and don't blame others.

The whole experience has been faultless from start to finish; from the extremely helpful and knowledge floor staff (best customer service I have ever received) to the call handler re delivery to the delivery guys. All concerned were most friendly and went above and beyond. My sofa was the last delivery of the day and you would never have known, the team took their time to ensure I was happy…even gave my young daughter the role of “chief tester” and offered to put my prints back up. Top service all round! Highly recommend

We went in to look for a rise and recline chair, spoke with Corina, she couldn’t have been more helpful , very friendly & easy to talk to, no pressure sales talk. Ended up coming away with sofa and a chair. Thanks Corina for your help in purchasing these items

We had a great experience buying two sofas for our new home. From the start Danny was extremely helpful in giving us an idea of the process of buying a sofa and gave us lots of time to have a look around the shop ourselves and not breathing down our necks trying to make a quick sale. We left the shop to get some measurements and came back, Danny did not rush us at all and was super helpful in helping us choose between two sofas. He was very patient with us and explained the whole finance and delivery process in great detail. This was our first time ever buying a proper suite but it was so easy thanks to Danny. Thank you so much Danny for all of your time and patience with us!

An eight month saga to still be without a sofa...

We originally bought our sofa in February this year and were very happy with the sales team in the Stirling store and the purchase we made.

Fast forward three months with no updates, only to receive a phone call letting us know that the sofa we’d purchased could no longer be made. We were told we could either accept a refund or choose a new sofa.

After another three months of trying to find a comparable option, we returned to the Stirling store in August. We had to push hard to get a fair price for a similar sofa — even though it could no longer be ordered in faux leather (apparently discontinued), and switching to real leather would have added around £1,000 to the cost. We eventually agreed to a deal, but were told free delivery would only apply if we paid in full upfront. We did, and waited patiently once again.

In October, we were finally told our new sofa would be delivered on the 23rd. Excited, we got rid of our old sofa and cleared the day. A precise delivery window of 3:10–3:45pm was provided, and my partner stayed home waiting.

3pm came and went. 4pm came and went. By 5pm, still no update. Then, just before half past five, we got a call saying the delivery had been cancelled because the third-party delivery company couldn’t fit our sofa into their van! We were promised an update by midday on the 24th.

It’s now the 24th — and we’re still none the wiser. No update. No sofa. Nearly £2,000 out of pocket and eight months down the line.

“Frustrated” isn’t a strong enough word. All we want is the sofa we paid for. Why is communication from SCS so difficult to get?

To be fair, every staff member we’ve spoken to has been polite and friendly, but that doesn’t make up for the complete lack of communication and the significant inconvenience we’ve faced. Fingers crossed we finally get told when - or if - our sofa will actually be delivered...

Raymond was extremely helpful. Patient and knowledgeable and made me feel comfortable but not pressured into making a decision on a sofa.
The store is wonderfully laid out.

Happy with my sofa but the leather care kit wasn't delivered to clean and maintain my £3500 sofa (which i'm told must be the only cleaner i use to maintain my warranty). I've phoned the store, visited twice (25 mile round trip each time) and emailed the company. My sofa was delivered in January, its now June and I still haven't recieved the kit. Poor aftercare, you need to do better SCS.

Lads were superb!

Greeted by Danny, who couldn't have been more helpful or professional. Put us at ease straight away by telling us about the options that were available. Danny listened to what we wanted and helped to make the decision easy.

The delivery guys Paul & Craig were great, corner suite would not fit through front door, then they took it round back, I live in a mid-terraced house. 10 out of 10. I hope this review gets back to them.