Raymond was great until the order was placed. He promised a delivery date of 16th July. Once that date passed he denied all knowledge of it. He explained it would arrive on 28th August that came and went. Now we’ve been promised it will arrive at the depot on 7th September but as it hasn’t even left I’m not holding my breath. It was order 17 weeks ago and we were promised a delivery between 8-12 max. We were told we had changed the delivery timescale which is nonsense. Rubbish service they aren’t interested just in the money

From looking to buy a suite to it arriving has been an exceptional service , now sitting very comfortably i am truly thankful .

The delivery team were efficient friendly and polite, what a lovely team. The sales staff at Stirling store were very helpful and friendly well done team.

The guys were great.put sofa where we wanted it made sure recliner was working all packaging removed can't ask for much more than that

Ordered an Uxbridge sofa in April and had it delivered in July. All very good so went back to Stirling store to order matching chair only to find this model discontinued. So then chose a similar style chair that looked prettymuch the same only to find original colour leather had also been discontinued and even the colour of the wooden legs couldn’t be chosen to match. Very dissatisfied will not use these suppliers again even though the staff themselves at Stirling were very good and apologetic for the problems.

Staff specifically Elaine at the store was first class, no pressure sell but attentive and knowledgeable enough to help us make an informed decision and for the staff I would give a higher review. However clearly the store was under staffed which resulted in several customers waiting as staff were trying to deal with multiple customers at same time. This ultimately resulted in errors on our order that we had then to make a return visit to the store to rectify.
On the return visit to the store to complete the order we found the store was equally under staff pressure and they could not assist and complete our order as Elaine was not working.
We then had to complete the order the following day on the phone.
I dont see this as an issue with the staff - but it will be costing you clients

The sales gentleman was excellent.

Liked when on arrival member off staff directed me to areas in store I was looking for and left me to search and when needed helped me make the right decision so thank you Stirling store.

Very friendly and knowledgeable staff, asked for info on what we were looking for and explained how the process worked. Staff were visible at all times and happy to answer questions but we're not pushy.

Excellent customer service, excellent choice and quality.

Efficient installation of an excellent sofa

no hassle when walking about and advisor was excellent at helping us get the order done, he explained fully and answered all of our questions, a great help

Salesman Will approached us on entry, asked what we were looking for.
Told him specifications, leather etc.
Told him rough budget.
He took us round store and showed other sofas but grades of cushion firmness and colour's.
Between us we worked out best fit.
Thanks Will for all your help.
Much appreciated.
Regards
Jim & Cathy.

Staff very helpful and attentive from the moment we entered the store.

We started out to purchase paint for a scratch on the
car and ended up with a 3 piece suite.
Tis was due to your well appointed showroom.
The layout at different levels was eye catching and
easy navigate.
The staff were excellent, taking time to explain the
finer points were in our eighties. Well done.

Good helpful knowledgeable advice and help let us make the correct decision to buy

Although Michael had only started in this job, he was pleasant and very helpful, anything he wasn’t sure about he had no hesitation in seeking help

The delivery of the sofa when it arrived was classed as failed as the sofa would not fit through the door. The drivers said it happens all the time, they then took the sofa back to the DC. I was left disappointed as I was made to believe by the sales people that the sofa would come in manageable smaller components which would then be assembled once they were positioned in my lounge, I was then told I could get an upholsterer out to the house who could redeliver the furniture and take it apart and reassemble it and then I had to pay him £129. So I waited another3 days for this, there was confusion with the pick up of the furniture on the day for the location so I waited in a whole day to finally get my new furniture installed, the upholsterer was very good and was great. The furniture itself is absolutely beautifully well made and comfortable and I love it!! My only qualm though would be for the sales team to inform the customer of ensuring they check the website guide online for ensuring the furniture will fit through the door to avoid disappointment and delay. My door measures average width of a UK door but the measurement of sofa was over the size of that width.I recommend that a proper upholsterer is delivering the furniture in the first place so all proper measures are in place.

The sales man was called Steven in the Stirling shop.he was so friendy welcominh answered all my questiond then when i.gave him my measurments he talked me through alternatives he knew i loved the couch and helped me to downsize a little..this young guy should be applodeed he went above & beyond 8star ☆☆☆☆☆☆☆☆

Helpful staff