Ladybay retail park nottingham Scs outlet worst experience and customer service ever. we were looking for sofas we liked one. price was set they agreed free delivery to us at our house. we had our little 2 year old boy he was wondering round and his feet stuck in one of the lamps and it broke. we said sorry.but when it came to buying the sofa the staff we are not selling it unless you pay for lamp which is worth 2000£ yes you heard it right 2000 £ lamp in an Scs store. its not a Matalan store lamp over here she said. since we liked the sofa we agreed to paying for delivery. now i am thinking i should not have bought it. the staff worker also intentionally wrote my address postcode wrong. the delivery guy turned up at wrong address and the delivery driver said to me they have done it intentionally so your warranty gets void on it. its been over a week i sent an email to SCS customer service no reply from them. very poor customer service very poor behaviour towards clients of other ethnicity me being asian origin. not happy at all

Myself and my wife were served by a nice gentleman called Glen he was very friendly and professional 👍🏻

Told the delivery would be between 13.00-19.00. Then got a text saying 1535-1600 then 2 young lads finally arrived at 21.10. The lads had no idea what they were doing I was worried they were going to damage the sofa or my walls. They finally got it into the room and set it up they told me they had 2 more deliveries to do they has been given 25 deliveries that day.

From start to finish, I got great service. Delivery was very good and on time.
Great quality furnitures. I'm am very pleased with purchase. I would recommend.

Excellent help in selecting our sofas and chair explaining all the options and guiding us through the choices.
Delivered as promised with a 1 hour slot provided the day before and a tracker showing the latest status. Very efficient and polite delivery team.

Brought sofa in and put it together no fuss very quick and efficient

DAY 1 I went in to look at Corner sofas at Lady bay Nottingham. I saw a few sofas that I liked, but wanted it in leather. Tim came over and was incredibly helpful, he shown me various sofas which I could have in leather. Tim was excellent helping me measure the sofa's.
Day 2 I was back for a second look. I met Pamela who shown a few sofas perfect size for my living room. I ended up choosing a sofa which was perfect for me. Tim and Pamela couldn't have done any more to help. Great service. Thank you

My husband and I went to SCS in Lady Bay, Nottingham looking to replace our sofa and chairs. We were advised by Pamela that it was a clearance type store and how the 2 pricing structures work. I was also told there was a lift to the next floor as she must have noticed I walk with a crutch. We were not followed around as we have found in other stores but when we had a question, Pam was there and very knowledgeable in the products, delivery dates etc. We asked for the swatches when we decided on the set we wanted and again, Pam found these for use and left us to look through the many choices.
Once we decided, we sat and placed the order.
Making a large purchase like this is not done lightly so meeting Pam and her sharing her knowledge in such a professional and friendly manner, meant our experience was most enjoyable! So, I can highly recommend Pam at Lady Bay and would like to thank her for her assistance with our purchase!

Quick efficient delivery and assembly. Good communication on delivery time.
Would use again

Visited SCS at Netherfield today. We were intending only looking around but ended up buying a leather chair and sofa. We were looked after by Glenn who was very knowledgeable and explained everything clearly to us. Thanks Glenn it was a pleasure doing business with you and SCS.

I was kept informed throughout the process. The delivery were very polite and efficient.

Excellent customer service from Tim Jones 67861 at the Ladybay retail park in Nottingham. Delivery guys were super helpful and delivered my sofa and chair with excellent customer service

We just popped in as we were looking for a new sofa.
They had lots of good offers on and Glen from Nottingham branch sorted us out.
Very professional guy and nothing was too much trouble for him.

Thanks so much SCS

Can’t fault or thank the delivery team enough.
They were great.

Excellent! Super care and attention with the delivery. Excellent customer service and explanation of the delivery.

Not good at all. Sofa was delivered today 11/07/2025. The delivery drivers bought the sofa into the house & then said we can not build the sofa due to the corner section the whole frame has collapsed & snapped, left us with a half built sofa and left the broken section in the middle of the living room. Spoken to a lady on the phone who had to forward us onto their ‘assessor’ who will come out and assess the damage. We’ve now got to wait a further 4 weeks for this while being left with Half a broken sofa left in the middle of the front room! We’ve already waited 3 whole months for delivery now to be delivered a broken unusable sofa and have to wait 4 weeks just to decide if it can be repaired or needs to be replaced! Not good at all. Not happy.

I'm happy with the sofa and the deal I got from the company. I wanted a good small sofa that is just basics, and the staff Tim recommended one that ticked all the boxes. Speaking with the service team helped me get exactly what I was looking for.

I will give 5 stars when I received my sofa.

Glenn was really helpful in supporting our purchase, no pressure but on hand to answer questions, makes a great cup of coffee too!

Went in for a browse today not really knowing what we were looking for. Tim was very helpful without being pushy, very knowledgeable about the industry and the company products and processes. Came out pleased with 2 new sofas on order.

Very helpful and polite. Not at all pushy. Answered all of our questions and was very patient. We was even offered a coffee. Left the store happy. Thanks Tim & Glenn.
( Nottingham store )