We were met by a lovely lady at the door who pointed us in the right direction and left us to look around. When we found a sofa we liked she showed us what colours and fabrics we could have and expla... See more
Location
Switch locationUnit 8, Metro Retail Park, 0, NE11 9XU Gateshead, Tyne and Wear,, GB
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See what reviewers are saying
The delivery team were on time and provided a good service (Kye and Liam) What they couldn't deliver which the shop had promised was that the delivery would wrapped/ protected when brought into the... See more
Clem the assistant who looked after me helped me choose the furniture which was right for me. He recommended alternatives and took time to understand what I was looking for. Purchased my suite and b... See more
We were welcomed into the shop at Gateshead asked what in particular we were looking for then shown where they were and left to peruse around without any hard sales staff , bought what we needed and w... See more
Company details
About poltronesofà - Metro 2
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 8, Metro Retail Park, 0, NE11 9XU, Gateshead, Tyne and Wear,, United Kingdom
- 0191 731 3300
4.7
Excellent
3K reviews
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Delivery earlier than expected but…
Delivery earlier than expected but wanted to change the delivery day as I was at work but limited to other days and they didnt have the days i was off. Ended up having a friend be at the house. Delivery guys were good and we had plenty of notifications on the day and tracking of the delivery was good. Sofa had a dirty mark on it . The delivery people used there own kit to get the mark out and seems to have worked . Still waiting on call from after care team but I think that's because Sunday they are closed .
9 August 2026
Excellent customer service from start to finish
Excellent experience throughout with poltronesofà. Staff very polite & knowledgeable about products. Allowed us to browse uninterrupted after initial welcome. Very helpful once we had decided on the sofas we wanted. Even paying the remainder of our balance at another store. The staff were so polite. Shuck my hand & thanked me for my custom. Delivery team polite, fast & efficient. We love our new furniture, excellent purchase.
9 August 2026
It was a fantastic experience
It was a fantastic experience. From the moment we entered the shop right through to the purchase of the recliner chair, Lesley is an asset to your company. She never tried rushing us etc, she was so pleasant and helpful.
1 August 2026
Hi on time and very helpful and polite
Hi on time and very helpful and polite. Also took all packing from sofas away.
8 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not happy
Almost £3000 for a sofa that came with marks on absolute disgrace 😕
Staff in store during purchase amazing
31 July 2026
Reply from poltronesofà - Metro 2
Good Morning Joanne,
Thank you for taking your time to leave us a review
I am pleased to hear that you had such a positive experience with our in-store team during your purchase however, I am very sorry to learn that your sofa arrived with marks, especially given the significant investment you've made. We completely understand how disappointing this must have been.
This is not the standard of quality we aim to deliver, and we'd like the opportunity to investigate this further and put things right. If you haven't already done so, you can report this with our aftercare team, by using our online contact form on the link below.
This will enable us to obtain all of the relevant information that we need to review your concerns, and advise on the next steps.
The link that you need is https://enquiries.scs.co.uk/
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
Good communication throughout both…
Good communication throughout both during purchase and delivery.
Polite and respectful guys.
Product meets expectations
4 August 2026
Reply from poltronesofà - Metro 2
Good Morning Pourla,
Thank you for your review.
We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Staff in store helpful not pushy…
Staff in store helpful not pushy quality of goods excellent n delivery lads were good friendly quick in assembling settee n chair
30 July 2026
Helpfull in store staff
30 July 2026
Great service in store and delivery…
Great service in store and delivery driver was spot on and helpful.
29 July 2026
Love the sofas
Love the sofas, lovely leather, good colour and comfortable, not to mention very reasonable price.
29 July 2026
Poltronesfa staff polite and helpful
Poltronesfa staff polite and helpful. Lovely sofas, delivered on time, delivery very slick. Delivery guys very polite and professional. They covrered carpets where they were walking.
29 July 2026
Really friendly lads and went out there…
Really friendly lads and went out there way to get it in by having to take a door off and making sure it was where I wanted it .Love the sofa
1 August 2026
Amazing the guys where so fast and…
Amazing the guys where so fast and affichant we are in love with the sofas thank you so much
31 July 2026
Nice costumer service
Nice costumer service. Great choice of sofas available and lovely designs. Will recommend
28 July 2026
Staff were very helpful and polite…
Staff were very helpful and polite found what I was looking for so put order in
30 July 2026
Quality check
The sofa are not quite right. I have emailed but not received a response. I don’t want to put anything on website in. add this affects others considering v buying your furniture. Can you help please
29 July 2026
Reply from poltronesofà - Metro 2
Good Morning Irene
Thank you for your review
I am sorry to see that there are concerns with your furniture and that they are not quite right.
If you have not already done so you can report this with our aftercare team, by using our online contact form on the link below.
This will enable us to obtain all of the relevant information that we need to review your concerns, and advise on the next steps.
The link that you need is https://enquiries.scs.co.uk/
Many Thanks,
Lauren - Poltronesofà at ScS
Social Media Team
Made to feel welcome and answered all…
Made to feel welcome and answered all our questions and queries
29 July 2026
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