Very helpful and informative when in the store. This kept us interested in the sofa we first took a liking to, but didn't want that material finish. Kept informed of progress and delivery with an ef... See more
Location
Switch location2 Gallagher Retail Park, Axletree Way, WS10 9QY Wednesbury, Staffordshire,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
Pleasent expreince from purchasing to delivery. Sales people were infomative and easy to deal with, answered all queries. Delivery team were caring and efficient. Only downside is they do not offer r... See more
Sofas arrived on the date provided but delivery time kept changing on the day, so ended up staying in all day as they arrived at 6.30 pm instead of the 3pm quoted at first, the delivery men were lovel... See more
Company replied
We visited the Wednesbury store last Saturday (24th July) and received brilliant support and service from a lovely member of staff named Julie. She helped measure up a variety of sofas as we consider... See more
Company details
About poltronesofà - Junction 9
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
2 Gallagher Retail Park, Axletree Way, WS10 9QY, Wednesbury, Staffordshire,, United Kingdom
- 0121 506 1760
4.6
Excellent
2K reviews
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Good delivery very pleasant delivery…
Good delivery very pleasant delivery men good quality sofa very happy with my purchase.
2 July 2026
Fantastic service from beginning to…
Fantastic service from beginning to end.
Helpful, knowledgeable staff in store, the gentleman who spoke with us was so friendly!
Delivery staff were great!
30 June 2026
Brandon was excellent in Wednesbury…
Brandon was excellent in Wednesbury showroom. Answered all our question for our sofa purchase and steered us to the best price deal and a sofa that met all our needs
24 June 2026
I was kept updated through all the…
I was kept updated through all the delivery process. Very professional delivery men. Couldn't fault anything.
30 June 2026
Looked around no one bothered you asked…
Looked around no one bothered you asked for advice and the sales person was very helpful
20 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Our experience
Very welcoming without being pushy , informative , Bal dealt with our order , nice man . Thankyou now awaiting our furniture , will look forward to giving a 5 star when it arrives .
23 June 2026
Reply from poltronesofà - Junction 9
Ciao Jennifer,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us and were happy with the service from Bal in store.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Very helpful and welcoming.asking what…
Very helpful and welcoming.asking what sort after and best for wot want for living room. Staff was very polite and very helpful aswell
19 June 2026
Very friendly & knowledgeable staff
Very friendly & knowledgeable staff. Helped us with the right choice of furniture
2 June 2026
Excellent service
Excellent communication prior to delivery. Furniture was delivered on time and seamlessly. Staff were extremely friendly and efficient. Sofa and chair is beautiful. Would 100% recommend.
20 June 2026
Lee was excellent and vey helpful
Lee was excellent and vey helpful. Excellent service all round
13 June 2026
A1 service.
A lovely, polite man served me. I didn't feel pressured into buying, he was very professional.
11 June 2026
Reply from poltronesofà - Junction 9
Good Afternoon,
Thank you for your review.
We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Fab experience
Brendan was a pleasure to deal with not pushy at all and explained everything thoroughly!He is a Credit to SCS!
9 June 2026
Arrived at given time
Arrived at given time, didn’t take long to put it all together, pleasant and efficient
10 June 2026
Not Dissapointed
We waited for our new suite and was not disappointed when recieved.
So far loving the experience especially with the electric recliner design fitted.
Thanks SCS - Poltronesofa.
27 May 2026
It was great
It was great, the staff were brilliant, I just hope I get what I asked for. 😀
9 June 2026
Excellent customer service by Julie
Excellent customer service by Julie. Attentive, knowledgeable and extremely helpful.
Furniture ordered, great value, just what we wanted, can’t wait for delivery.
5 June 2026
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