I was sent an e mail the previous evening to say delivery would be next day . Was promised a text before 7am to confirm more accurate time . Didn't receive text but e mail sent to say delivery would b... See more
Location
Switch location2 Gallagher Retail Park, Axletree Way, WS10 9QY Wednesbury, Staffordshire,, GB
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Very friendly staff, knowledgeable, helpful..the variety of sofas and chairs is great, the styles are lovely and the amount of different colours available is amazing... We were offered coffee and made... See more
The staff at the shop were very helpful the men who delivered the suite were very good The issue l had was the communication from the company Having received a text on 15th July to inform me that t... See more
Company replied
Great service. They were friendly and helpful. The furniture was delivered before the date they said it would be. I was given plenty of notification. The delivery men were polite. They called ahead to... See more
Company details
About poltronesofà - Junction 9
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
2 Gallagher Retail Park, Axletree Way, WS10 9QY, Wednesbury, Staffordshire,, United Kingdom
- 0121 506 1760
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Confusing communication but great service
I was sent an e mail the previous evening to say delivery would be next day . Was promised a text before 7am to confirm more accurate time . Didn't receive text but e mail sent to say delivery would be between 0745 and 0800 . Delivery came at 0720 . Crew were very quick to install sofa and were finished by 0745 . Glad they came early in the morning
The two young men that delivered our…
The two young men that delivered our furniture where very efficient and put my furniture where I wanted it the delivery was on time and the young men were very polite and professional
Prompt delivery within time frame
Prompt delivery within time frame, professional, polite, two absolutely lovely gentlemen, couldn't do enough, highly recommend
I was contacted well in advance of the…
I was contacted well in advance of the delivery informing me how far they where away and the estimated eta, on arriving at my destination i was greeted by the driver and his mate, who where very polite, they proceeded to remove the packaging and bring in my delivery, they took care in unwrapping the items and also bringing it in my property, they positioned exactly where I wanted, a fantastic crew which made the experience a pleasure
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The staff at the shop were very helpful…
The staff at the shop were very helpful the men who delivered the suite were very good
The issue l had was the communication from the company
Having received a text on 15th July to inform me that the company would texted me the night before the 17thJuly to comfirm if am or pm delivery slot then an hour before the actual delivery would text me when an hour away
None of this happened but fortunately we were in when they arrived

Reply from poltronesofà - Junction 9
Delivery men very polite and helpful no…
Delivery men very polite and helpful no complaints
My sofas delivered on 14 July when they…
My sofas delivered on 14 July when they assembled it v found out all the 3 sofas had fault on arm rest they were uneven very disappointed I have reported to their office they will sort it out

Reply from poltronesofà - Junction 9
On entering the store we were made very…
On entering the store we were made very welcome and given a bottle of water as it was very hot outside.nothing was too much trouble and was given all the help we needed .the staff were lovely
Staff were really friendly and helpful.
Staff were really friendly and helpful.
Left us alone to look around , we didn't feel pressures and harassed into buying something we didn't like.
staff had a good knowledge of the furniture.

Reply from poltronesofà - Junction 9
Baljinder was very helpful and kind
Baljinder was very helpful and kind. He was very patient with me and showed me each recliner. 10/10
Great service from store manager Suki…
Great service from store manager Suki asked all the right questions and knew exactly what sofa to show us
Delivered the sofa sooner than expected…
Delivered the sofa sooner than expected but didnt deliver the coasters and care kit so cannot move the heavy chairs in fear of ripping our new carpet only to be told we wont get them delivered until the end of the month aside from that the new sofa is great.and the service we received in store and the staff were really helpfull.

Reply from poltronesofà - Junction 9
Excellent delivery and on time.
Excellent delivery and on time.
Service we received was exemplary.
I went into the shop 3 times to make…
I went into the shop 3 times to make sure it was the one I wanted. The first and second time I seen Julie who was absolutely brilliant she explained everything to me. The third time I popped in Julie was on annual leave but I saw Lee who was absolutely brilliant he went through everything with me. The staff was so friendly and amazing no pressure what so ever. Once I agreed on the sofa it all ran through smoothly and quickly. I know I have to wait but it will be worth the wait.
Sofa and chair
Ordering was easy , but if confusion regarding delivery date but was sorted straight away to our convince , the delivery chaps were great , friendly and helpful , at the moment all seems good but can honestly say we have had suites from this company for years and never had a problem .
Great service
Great service. They were friendly and helpful. The furniture was delivered before the date they said it would be. I was given plenty of notification. The delivery men were polite. They called ahead to advise that they would be arriving within the hour. They were courteous and respectful of my property
Sofas are really good
Sofas are really good, very nice guys that delivered, will definitely shop here again
Very friendly staff
Very friendly staff, knowledgeable, helpful..the variety of sofas and chairs is great, the styles are lovely and the amount of different colours available is amazing... We were offered coffee and made comfortable, we were given time to look, sit and make a decision, we did not feel pressured. I love my purchase and can't wait for them to be delivered, would definitely recommend.
A very good experience from you from…
A very good experience from you from start to finish staff very friendly and the delivery team was very helpful so five stars
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