poltronesofà - Junction 9 Reviews 

2,103
TrustScore 4.5 out of 5

4.6

2 Gallagher Retail Park, Axletree Way, WS10 9QY Wednesbury, Staffordshire,, GB


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Rated 4 out of 5 stars

I was sent an e mail the previous evening to say delivery would be next day . Was promised a text before 7am to confirm more accurate time . Didn't receive text but e mail sent to say delivery would b... See more

Rated 5 out of 5 stars

Very friendly staff, knowledgeable, helpful..the variety of sofas and chairs is great, the styles are lovely and the amount of different colours available is amazing... We were offered coffee and made... See more

Rated 4 out of 5 stars

The staff at the shop were very helpful the men who delivered the suite were very good The issue l had was the communication from the company Having received a text on 15th July to inform me that t... See more

Company replied

Rated 5 out of 5 stars

Great service. They were friendly and helpful. The furniture was delivered before the date they said it would be. I was given plenty of notification. The delivery men were polite. They called ahead to... See more


Company details

  1. Furniture Store

About poltronesofà - Junction 9

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • 2 Gallagher Retail Park, Axletree Way, WS10 9QY, Wednesbury, Staffordshire,, United Kingdom

  • 0121 506 1760

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(2,103)

15,816 reviews in the last 12 months

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Rated 4 out of 5 stars

Confusing communication but great service

I was sent an e mail the previous evening to say delivery would be next day . Was promised a text before 7am to confirm more accurate time . Didn't receive text but e mail sent to say delivery would be between 0745 and 0800 . Delivery came at 0720 . Crew were very quick to install sofa and were finished by 0745 . Glad they came early in the morning

21 July 2026
Rated 5 out of 5 stars

I was contacted well in advance of the…

I was contacted well in advance of the delivery informing me how far they where away and the estimated eta, on arriving at my destination i was greeted by the driver and his mate, who where very polite, they proceeded to remove the packaging and bring in my delivery, they took care in unwrapping the items and also bringing it in my property, they positioned exactly where I wanted, a fantastic crew which made the experience a pleasure

22 July 2026
Rated 4 out of 5 stars

The staff at the shop were very helpful…

The staff at the shop were very helpful the men who delivered the suite were very good
The issue l had was the communication from the company
Having received a text on 15th July to inform me that the company would texted me the night before the 17thJuly to comfirm if am or pm delivery slot then an hour before the actual delivery would text me when an hour away
None of this happened but fortunately we were in when they arrived

17 July 2026
poltronesofà - Junction 9 logo

Reply from poltronesofà - Junction 9

Good Afternoon Alan,

I hope you are well and thank you for taking the time to leave us your review.

I am pleased to see that you found the team to be helpful however I apologise that we did not meet your expectations regarding the communication around your delivery and the timeslots.
I am sorry if this caused any inconvenience and I will certainly pass on your feedback to the relevant teams to help us improve our customer experience moving forward.

We hope that you are enjoying your furniture and thank you for your order with us.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 3 out of 5 stars

My sofas delivered on 14 July when they…

My sofas delivered on 14 July when they assembled it v found out all the 3 sofas had fault on arm rest they were uneven very disappointed I have reported to their office they will sort it out

14 July 2026
poltronesofà - Junction 9 logo

Reply from poltronesofà - Junction 9

Good Morning Jasbir,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that you have concerns with your furniture on all sofas and I can completely understand how disappointing this must be for you.
Looking over the notes I can see that an email has been sent to you, with a link to our contact form. This allows you to submit all of the information to us so that we can review any issues and advise regarding the next steps.

If required the link to the form is https://enquiries.scs.co.uk/

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 4 out of 5 stars

TREATED VERY WELL

13 July 2026
poltronesofà - Junction 9 logo

Reply from poltronesofà - Junction 9

Good Afternoon James,

I hope you are well and thank you for your 4* review.

We’re pleased to hear you had a positive experience in store.

If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 4 out of 5 stars

Staff were really friendly and helpful.

Staff were really friendly and helpful.
Left us alone to look around , we didn't feel pressures and harassed into buying something we didn't like.
staff had a good knowledge of the furniture.

17 July 2026
poltronesofà - Junction 9 logo

Reply from poltronesofà - Junction 9

Good Afternoon Eileen,

I hope you are well and thank you for sharing your feedback.

We’re pleased to hear you had a positive experience in store and found the team to be friendly and helpful. We appreciate your comments and will certainly pass this on to the team.

If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 4 out of 5 stars

Delivered the sofa sooner than expected…

Delivered the sofa sooner than expected but didnt deliver the coasters and care kit so cannot move the heavy chairs in fear of ripping our new carpet only to be told we wont get them delivered until the end of the month aside from that the new sofa is great.and the service we received in store and the staff were really helpfull.

15 July 2026
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Reply from poltronesofà - Junction 9

Good Afternoon Mr Burns,

I hope you are well and thank you for your review.

I am so sorry to see that your care kit and glides for the feet were not delivered with your furniture and please accept my apologies that you have needed to chase this up with us.
I have notified our Distribution Centre and asked that these are delivered for you as quickly as possible.

I am pleased to see that you did have a positive experience in store when the order was placed and that you found the team to be helpful.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

I went into the shop 3 times to make…

I went into the shop 3 times to make sure it was the one I wanted. The first and second time I seen Julie who was absolutely brilliant she explained everything to me. The third time I popped in Julie was on annual leave but I saw Lee who was absolutely brilliant he went through everything with me. The staff was so friendly and amazing no pressure what so ever. Once I agreed on the sofa it all ran through smoothly and quickly. I know I have to wait but it will be worth the wait.

14 July 2026
Rated 5 out of 5 stars

Sofa and chair

Ordering was easy , but if confusion regarding delivery date but was sorted straight away to our convince , the delivery chaps were great , friendly and helpful , at the moment all seems good but can honestly say we have had suites from this company for years and never had a problem .

12 July 2026
Rated 5 out of 5 stars

Great service

Great service. They were friendly and helpful. The furniture was delivered before the date they said it would be. I was given plenty of notification. The delivery men were polite. They called ahead to advise that they would be arriving within the hour. They were courteous and respectful of my property

11 July 2026
Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, knowledgeable, helpful..the variety of sofas and chairs is great, the styles are lovely and the amount of different colours available is amazing... We were offered coffee and made comfortable, we were given time to look, sit and make a decision, we did not feel pressured. I love my purchase and can't wait for them to be delivered, would definitely recommend.

5 July 2026

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