Poltronesofa - Bromborough Reviews 

1,770
TrustScore 4.5 out of 5

4.6

Unit RU6 Croft Retail & Leisure Park, Welton Road, CH62 3PN Bromborough, Cheshire,, GB


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Rated 5 out of 5 stars

What i liked most about the Bromborough wirral store was that there was no hard sell and no being followed around the store. On entering the store we were approached by Aaron who gave us a quick run... See more

Rated 5 out of 5 stars

The delivery drivers Steve and Martin were excellent, they brought the sofa and chair in through our quite narrow doorway. Set up both gave a demonstration of how they worked and took away all the pac... See more

Rated 2 out of 5 stars

I received the wrong colour suite I ordered dark grey and received a light grey I was out at the time and my partner took it in and signed for it so I decided to keep it but I'm not happy about it E... See more

Company replied

Rated 5 out of 5 stars

Michael at Bromborough was outstanding. Really helpful, knowledgeable, patient and witty . He was especially kind to my elderly mum. The store was modern and smelt fabulous!! Excellent service , fab e... See more


Company details

  1. Furniture Store

About Poltronesofa - Bromborough

Written by the company

Poltronesofa

Visit Poltronesofa

Poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.

Written by the company


Contact info

  • Unit RU6 Croft Retail & Leisure Park, Welton Road, CH62 3PN, Bromborough, Cheshire,, United Kingdom

  • 0191 731 3300

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,770)

14,861 reviews in the last 12 months

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Rated 2 out of 5 stars

I received the wrong colour suite I…

I received the wrong colour suite I ordered dark grey and received a light grey I was out at the time and my partner took it in and signed for it so I decided to keep it but I'm not happy about it
E Wharton

10 July 2026
Poltronesofa - Bromborough logo

Reply from Poltronesofa - Bromborough

Good Morning Miss Wharton,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to read about the concerns you have regarding the colour of your furniture.

We can certainly look into this further for you and would just ask that you report this with our aftercare team, via our online contact form, on the link below.
If you use the option for Manufacturing fault as this allows us to obtain all of the relevant information so that we can review and advise on the next steps.

The link that you need is: https://enquiries.scs.co.uk/ and I have sent this to the email address on the order for you also.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

What i liked most about the Bromborough…

What i liked most about the Bromborough wirral store was that there was no hard sell and no being followed around the store. On entering the store we were approached by Aaron who gave us a quick rundown of the store and the labelling on all the furniture. He then left is alone until we had chosen the suite we wanted. He was very informative and professional and above all friendly and not pushy at all. Beautiful showroom with very relaxed atmosphere and as I mentioned no hard sell. Highly recommended.

3 July 2026
Rated 2 out of 5 stars

Sofa & chair delivered

Sofa & chair delivered. Sofa fine but chair has several problems with the upholstery finish.
Reported problem waiting for a response.

4 July 2026
Poltronesofa - Bromborough logo

Reply from Poltronesofa - Bromborough

Good Morning Anna,

I hope you are well and thank you for your review.

I am very sorry to see that you have concerns with your chair following the delivery and thank you for sending over the details of this to us.

I have located your contact form and a service has been raised so that this can be looked into further.
You will be contacted by the 3rd party technicians at Emmiera, over the next 3-5 days, regarding the next steps.
Rest assured that we will look to have this resolved for you as quickly as possible.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

All round brilliant

Michael at Bromborough was outstanding. Really helpful, knowledgeable, patient and witty . He was especially kind to my elderly mum. The store was modern and smelt fabulous!! Excellent service , fab experience! What’s not to like !

7 July 2026
Rated 5 out of 5 stars

The delivery drivers Steve and Martin…

The delivery drivers Steve and Martin were excellent, they brought the sofa and chair in through our quite narrow doorway. Set up both gave a demonstration of how they worked and took away all the packaging. We are extremely pleased with how comfortable the suite is.

4 July 2026
Rated 5 out of 5 stars

Very knowledgeable staff

Very knowledgeable staff. Took the time to explain all options and didn't hurry me into making a decision. Pleasant change not to get the usual sales patter. An excellent experience and thanks to your staff member Michael

20 June 2026
Rated 4 out of 5 stars

Very good

Very good, typical sales person a little ott

19 June 2026
Poltronesofa - Bromborough logo

Reply from Poltronesofa - Bromborough

Ciao Mr Peart,

I hope you are well and thank you for your review.

Its great to see that you had a positive experience overall on your recent visit to store.
We always strive to provide a 5* service and appreciate your comments.

Thank you for your order with us.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 3 out of 5 stars

Cannot understand why we have to wait…

Cannot understand why we have to wait so long must be a back log of Customers nevermind.

11 June 2026
Poltronesofa - Bromborough logo

Reply from Poltronesofa - Bromborough

Ciao Christopher,

I hope you are well and thank you for taking the time to leave us your review.

I am sorry if the lead time for you delivery is longer than you may have hoped for.

Our furniture is made to order so we provide an estimated lead time for delivery when an order is placed.
As this is estimated we do advise that the date can change and once the goods are ready for delivery we will reach out with the first available delivery date.

Thank you for your order with us and we hope that you will be very happy with your choice.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Micheal was brilliant

Micheal was brilliant, so kind and patient with us and the kids

Well informed about the products and helped when needed but didn’t feel pressured into a decision

Overall a lovely member of staff

14 June 2026

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