The friendly and professional staff at your store were exceptional, especially Imogen who helped us throughout our visit. Imogen made sure that my needs were all met. She made sure that I tried many d... See more
Location
Switch locationAintree Shopping Park, Topham Drive, L9 5AT Liverpool, Lancashire,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We wanted an extra seat to fit into our corner sofa. We were assisted by little Kate again at the Aintree branch. She was courteous, professional and as always patient. She sorted out exactly what we... See more
We visited the Aintree store on the 19/8/26 welcomed and assisted by Imogen, she was very helpful and very patient, also very knowledgeable. She went above and beyond staying later than her finish ti... See more
Great service and informative during ordering at Aintree store. Good communication about where preparation of sofas were up to. Delivery: sofa expected 19/8/26 between 16.55pm/5.20pm. Phone call... See more
Company replied
Company details
About poltronesofà - Aintree
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
Aintree Shopping Park, Topham Drive, L9 5AT, Liverpool, Lancashire,, United Kingdom
- 0191 731 3300
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from sales assistant…
Excellent service from sales assistant Louis, also delivery of 1st item
May use AI-assist with repliesRead more
Staff were very experienced in their…
Staff were very experienced in their knowledge and showed us all the different types of furniture, the colours and fabrics

Reply from poltronesofà - Aintree
Kate at Aintree was incredibly helpful…
Kate at Aintree was incredibly helpful and very knowledgeable. She helped us find the perfect sofa in no time at all. Her customer service was perfect. Thanks Kate! Would happily recommend.
Excellent Assistance to Find the Right Sofas
We've been looking for months for a new suite/sofas and had visited SCS an number of times, as well as other stores. We came back after Poltronesofa moved into the store and the new range of furniture gave us some new options. Staff have been helpful along the way, but in Particular KateH has been exceptional in helping us find the suite and options that we needed. She is very knowledgeable and assisted us in many the many aspects of looking for the right sofas. Our order has been placed and are looking forward to our new suite
Delivery 3 months late
Delivery 3 months late, 1 settee faulty and SCS refused to change it. I would recommend that people avoid SCS if they want good customer service.

Reply from poltronesofà - Aintree
The shop workers where I went shut the…
The shop workers where I went shut the shop 10 minutes early and moaned when I travelled 25 minutes to pay off my couch also the worker said he would give me a discount on the cushions told me to come in on Tuesday or Wednesday lieing to me when he did not work them days because I turned up 10 minutes from close to pay off my couch terrible service would not off me anything for my wasted time and 4 trips to the shop over cushions terrible customer service not happy

Reply from poltronesofà - Aintree
Choice and great service
Choice, extremely helpful staff
Great delivery service, my settee arrived on the day, and really helpful delivery staff made sure it was just right before leaving
Very knowledgeable
Very knowledgeable, was treated with respect and a brilliant service thank you.
Kate the Lady at your Aintree branch who was dealing with us…
Kate the Lady who was dealing with us was very professional and informative.
The sales lady was very helpful gave me…
The sales lady was very helpful gave me full details of the sofas I bought really helpful
Friendly knowledgeable staff was dealt…
Friendly knowledgeable staff was dealt with by Jan who explained everything to us. Lots to choose from
Very relaxed and beautiful shop which smelt divine
Can’t wait to receive my suite
Poltronesofa Aintree
Had a fantastic experience. The staff were incredibly friendly and helpful, making us feel right at home. We were even given a lovely gift bag on our way out, which was a nice touch. Overall a wonderful experience.
We were met by Kate
We were met by Kate, very friendly, explained everything in detail, unlike some salespeople at other stores not pushy at all, but able to answer all questions asked, nothing too much trouble and managed to get us a great price on the sofa I dont often personally recommend people but your company should be proud to have a employee like Kate.
Great service Steve explained…
Great service Steve explained everything to us and we're looking forward to receiving our chairs
Thank you so much for the good quality…
Thank you so much for the good quality customer service. Continue to do that to others
We only went to look and meet Stephen…
We only went to look and meet Stephen in the aintree store he gave a detailed view of all the settees we bought one
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







