poltronesofà - Aintree Reviews 

2,383
TrustScore 4.5 out of 5

4.6

Aintree Shopping Park, Topham Drive, L9 5AT Liverpool, Lancashire,, GB


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Rated 5 out of 5 stars

The friendly and professional staff at your store were exceptional, especially Imogen who helped us throughout our visit. Imogen made sure that my needs were all met. She made sure that I tried many d... See more

Rated 5 out of 5 stars

We wanted an extra seat to fit into our corner sofa. We were assisted by little Kate again at the Aintree branch. She was courteous, professional and as always patient. She sorted out exactly what we... See more

Rated 5 out of 5 stars

We visited the Aintree store on the 19/8/26 welcomed and assisted by Imogen, she was very helpful and very patient, also very knowledgeable. She went above and beyond staying later than her finish ti... See more

Rated 4 out of 5 stars

Great service and informative during ordering at Aintree store. Good communication about where preparation of sofas were up to. Delivery: sofa expected 19/8/26 between 16.55pm/5.20pm. Phone call... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Aintree

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Aintree Shopping Park, Topham Drive, L9 5AT, Liverpool, Lancashire,, United Kingdom

  • 0191 731 3300

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(2,383)

17,491 reviews in the last 12 months

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Rated 5 out of 5 stars

We had texts to let us know what date…

We had texts to let us know what date it was being delivered. Then on the day of delivery we got a call from them to say we will be there at half 10. They arrived on time, checked where we wanted each piece of furniture and put it in that place. They cleaned up after themselves and were kind and respectful.

13 June 2026
Rated 5 out of 5 stars

Great experience

Great experience from choosing to delivery. Customer advisors ( Tom) so helpful and friendly in the Aintree store.
Furniture arrived 2 weeks before estimated date ( another plus) and the delivery guys were fantastic respected our home and the new sofas, did a very speedy and tidy job !! 10/10 all around .

10 June 2026
Rated 5 out of 5 stars

The man who dealt with me was not at…

The man who dealt with us was not at all pushy.
He was really helpful and done his best to get us a good deal.
I think it's important to have a sales person who understands his customer.
We change our furniture regularly and we would use this store again if we were met with such a nice, understanding salesperson.

2 June 2026
Rated 5 out of 5 stars

Poltrone aintree retail park

Went to poltrone aintree retail park , was greeted by kate ,who looked after me when ordering sofas , what an amazing person so curteous , polite , helpful , told her what my budget was , nothing was too much trouble , she is brilliant , had my sofas ordered in 30 minutes .

1 June 2026
Unprompted review
Rated 4 out of 5 stars

Extremely helpful staff in Aintree store

Staff in Aintree shop were extremely helpful and delivery men were polite and efficient.

3 June 2026
poltronesofà - Aintree logo

Reply from poltronesofà - Aintree

Good Afternoon,

Thank you for your review.

We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Fantastic service from the moment we…

Fantastic service from the moment we walked through the door, greeted by Simon, he was so helpful, really patience, didn't rush us, we looked at a number of sofas, so much to choose from. We picked the perfect sofa, which was very comfortable in the perfect colour, would definitely recommend going there and ask for Simon to help you.

28 May 2026
Rated 4 out of 5 stars

Helpful friendly staff…

Visited your Aintree showroom on 2 occasions. Staff friendly and helpful, On second visit placed an order and awaiting delivery hopefully early July. I was dealt with by a gentleman on my first vuisit and on the second visit when I placed the order it was Kate.

20 May 2026
poltronesofà - Aintree logo

Reply from poltronesofà - Aintree

Good Afternoon,

Thank you very much for your time today, it was lovely speaking with you.

Thank you again for your feedback following your visit to both stores and we will ensure that your comments are passed on to the relevant teams.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

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