The staff (Alison) was polite, professional and explained everything about the sofa. Great ambassador

Came on time . Delivery guy were great.

Great service and no pushing on sales explained everything we needed to know

Excellent service from Sunny, no pushy sales just helpful informative and very nice. Especially important as we had just left another store because the salesman wouldn’t leave us alone.

Very helpful, respectful and good people management, with good advice and detail about products

Excellent service no problem

On time and friendly service

Great delivery from friendly team who were quick and efficient and very tidy

We were greeted by an employee as we entered the store. Alison was very professional and knowledgeable about the products in the store. Alison made us fill very at ease. I would recommend Poltronesofa’s, Paisley.

We were greeted by a store assistant called Alison who was very polite, helpful and friendly. She showed us a few sofa's after we explained what we were looking for, she then told us to give her a call if we needed anything else. That's the kind of service that I appreciate not in your face. I would recommend the Abbotsinch branch of Poltronesofa for the first class service that we received. Thank you Alison.

Unfortunately the sofa was damaged on delivery and there is damage to the arm of my sofa definitely not the bed experience. I’m now awaiting word about a replacement.

Shirley was very helpful, and understood exactly what I was looking for.

The assistant attending to me was very helpful and knowledgeable.

Terrible stay away
If i could give less than a star i would
They brought me the wrong colour to a very expensive sofa footstool and is been 6 months that i am chasing and they do nothing about it.
I feel scammed

We were texted to let us know the suite was being delivered on 29th May between 08:15am and 08:35am.
We waited the whole day and after 8 calls to the company which took us in a loop with the recorded choices we got no where. so very frustrating to say the least. There was no promised callback received when we got through to the branch who advised they would contact the distribution centre. We were also advised that the tracker app. Was not working so couldn’t track the service either.
There was no explanation or update until the next morning when another text advised same am times and by that time we were able to track the service until it arrived around 11:30am.

Great staffs, great products, Good flexibility with products

The welcome we received in the shop was very professional, very helpful and not in the least bit intrusive. From discussing the product offerings through completion of the sale the Sales person (Alison) did a great job.

Welcoming, helpful, options explained. Felt listened too. Given enough time to browse and explore options.

Stay well away. After sales dreadful. They cause immense stress to dissatisfied customers. I reported within 30 days that I was rejecting sofa as not fit for purpose. This is in accordance with the Consumer Rights Act. More than 4 months later I am still trying to get my refund. Sofa is a heap of rubbish. Even on delivery the fabric was wrinkled and puddling. It looks as if it's 10 years old. The one I threw away looked better. Absolutely awful experience. Look on Facebook complaints page to see the huge number of dissatisfied customers before you even consider a sofa from this cowboy company.

Staff very nice and helpful.
Great selection of sofa's etc.