They don’t even deserve 1 star, unfortunately there is no zero. I singed up for free trial and I cancelled my free trial within a few days but was still charged €10.99. I contacted customer support th... See more
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Ladrones profesionales. Ofrecen una suscripción gratuita de un mes, indicando que antes de cobrarte te avisarán del fin de esta. Pero intentan el cobro al poco tiempo. Cuando intentas entrar en tu c... See more
Taking money from customer accounts more than once and without permission should be illegal. This company or phissing or scam company take money from people's account. I'm personally waiting for x2... See more
Company replied
SCRIBD IS A PHISING SCAM! Scribd's website proposed that if I opened a free account, by sharing my credit card details, I would be able to download the pdf version of an old book. Instead, the downl... See more
Company replied
Company details
Written by the company
Explore over 170 million documents and counting from a global community of users. Find and upload text on every topic and niche, including research papers, official government documents, user manuals, and more! Our monthly subscription starts at just $11.99 USD and automatically renews unless the subscription is canceled at least 24 hours prior to the next billing date. A Scribd monthly subscription also includes access to Everand (ebooks, audiobooks, and more) and SlideShare (presentations and professional content). Please visit our Help Center for answers to frequently asked questions and the option to connect with our support team for further assistance: https://support.scribd.com/hc/categories/360005188511
Contact info
460 Bryant Street, Suite 100, 94107, San Francisco, United States
- support@scribd.com
- www.scribd.com
1.3
Bad
4K reviews
Replied to 68% of negative reviews
Typically replies within 24 hours
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A bunch of money hungry liars that use …
A bunch of money hungry liars that use your content and make money behind your back and you don't get a dime.
28 November 2025
Unprompted review
Reply from Scribd
Hi there,
We’re truly sorry to hear about your experience, and we appreciate you bringing this to our attention. We want to assure you that we do not use anyone’s content without permission, nor do we profit from users’ work behind their backs. This is something we take very seriously.
We’d really like the opportunity to look into this further and clarify any misunderstanding. Could you please reach out to us directly with more details so we can investigate and resolve this for you as quickly as possible?
Your trust matters to us, and we’re committed to making this right.
Regards,
Scribd Team
After several years with a subscription…
After several years with a subscription with Scribd, Everand and some other platform, I am canceling my subscription. Such tiers plans is gouging on top of the regular monthly subscription. That's $24 bucks a month times 12. $288 annually. I can find better deals outside the platform. Highly disappointment. I expect increases in subscription over time, as expenses do occur. This tier is a leap for mankind. I must bounce.
26 November 2025
Unprompted review
Reply from Scribd
Hi there,
Thanks for reaching out to us!
We appreciate you taking the time to share your honest feedback on our new plans.
Our decision to change the system was not made lightly. We’ve heard from many in our community about the need for more transparency and a broader selection of bestselling and new release titles. The new unlock system aims to provide more control and predictability, so you can select the books you want without those unexpected restrictions.
We'd also like to clarify that the new plans that we've launched still start at $11.99 USD/month, and members do not pay this alongside their legacy plan subscription. This means that if you were to upgrade to our new Standard plan, for example, you'd still pay $11.99/month.
However, don't hesitate to reach out to us using this link if you have any other questions or concerns and we'd be happy to help: http://bit.ly/social-support-help.
Thank you! -MW
Scribd has overcharged me for several…
Scribd has overcharged me for several years due to internal billing errors and refuses to issue a refund, despite acknowledging the mistake. Instead, they offered me six months of free service which is something I do not want or consider fair. I have calculated that I was overcharged by at least $138.21 CAD, and I am requesting that Scribd reimburse me this amount.
Eventually, without any changes from my side, Scribd began charging me in EUR, even though my billing information remained Canadian. From November 2019 to February 2020, I was charged in EUR. From March 2020 to April 2022, I was charged in USD. From May 2022 to 2025, I was charged in EUR. Throughout this period, I never changed my location or billing location (it always remained the same), and had no reason to expect these unauthorised currency switches. I contacted Scribd’s customer support multiple times. Eventually, a support representative acknowledged that the problem was caused by an internal error. When I asked for a refund, they said they were "unable to issue partial refunds" and offered me six months of free service instead, which I explicitly declined. I repeatedly requested escalation to someone with refund authority but they insisted there was no one with the ability to approve a reimbursement. How can a company overcharge you and not be able to send your money back? Absolute scam!
16 November 2025
Unprompted review
Reply from Scribd
Hello Alex,
Thank you for reaching out about this! We understand your concern regarding these charges, and we've so sorry for any trouble this has caused you.
While we've determined that no further action is available at this point in time, you're more than welcome to use the 6-month free subscription time that we've added to your account.
Again, we apologize for any inconvenience this has caused you, and thank you for your time! -MW
After they took the money from my…
After they took the money from my account without sending me an email to intend that the Free trial would expire soon, they didn't even send me a payment confirmation email, I just found in the bank account that an amount of money was taken from it by them. After I wrote to them by email that I want the money to be returned to me, they did not answer me back.
13 November 2025
Unprompted review
Reply from Scribd
Hi Matteo, we're so sorry for not only any concern this charge has caused, but the delay in support as well.
We've located your support ticket #6648671 and escalated it to the appropriate team to get this resolved as soon as possible. Thank you! -MW
Do NOT……I repeat do NOT go anywhere…
Do NOT……I repeat do NOT go anywhere near this scam company.
Even with a free trial they’ll start charging your card monthly and when you take this up with them they’ll claim they’ve no record of you’re subscription so can’t refund or cancel it.
You’ve been warned.
12 November 2025
Unprompted review
Reply from Scribd
Hi there,
Thank you for reaching out with your concerns about Scribd's billing practices. When starting a free trial, Scribd performs a temporary verification of your payment method, which may appear as a pending transaction but does not charge your card immediately. These pending transactions usually disappear within 3-5 business days. If charges continue after the trial or you have issues with subscription records, please refer to Scribd's support team for assistance. If you have created a ticket with our support team, please let us know so we can take a closer look.
Best regards,
Initial title:SCAM - stay away; Updated title: Problems, but solved for good
Initial review 11-11-2025 - 1 star:
I resumed my subscription a couple of days ago ( Nov 7th ). Money payed, gone from my account ( I have also the receipt on their name ), but the subscription hasn't been resumed ( same red banner with "Your subscription expired" ).
I reached out the AI robot in the live chat. Useless, of course. I requested to talk to a normal person. The AI said it will create a ticket in order for humans to focus their attention on me. Yep, I received an email, but with a standard text, without the ticket number.
After about three days ( yesterday ) I engaged the useless AI one more time. Same story, same standard email without the ticket number. Nobody with a human behavior ever focused on me from their side.
So basically they charged me automatically without offering the service for which I has been charged. In my agenda, this is the textbook definition of SCAM!
Stay away from them, you don't want to be also scammed. Scamming me it's enough!
Update 12-11-2025 after reply from scribd - 1 star:
Yep, you replied very nice, but what you ignore ( with or without good will ) is that the informations requested by you are already there. I filled the first ticket #6636882 in 07-11 ( closed by you without any resolution ) and second ticket #6642765 in 10-11. The email can be easily seen in the account info associated with the requests, and also I attached the payment statement in the second ticket. So yeah, you replied nicely, but without backing it up with the corresponding actions. My conclusion stays the same for now ....
Update 25-11-2025 after resolution from scribd - 5 stars:
I can confirm that the ( human ) support team has explained to me that there was a gap in the payment processing and also solved my ticket by returning back the failed payment. So I felt that there is a human presence there which cares about my problems. Even if I'm keen in highlighting the bad aspects, I'm also keen in rewarding the real good work. I relaunched my sub with scribd as I find their service useful for me. I also updated the rating of this review.
11 November 2025
Unprompted review
Reply from Scribd
Hi there,
We’re very sorry to hear about your experience and completely understand your frustration. That’s definitely not the kind of service we want our customers to have. Please know that we never intend to charge anyone without providing access to their subscription.
It sounds like there may have been a technical issue with your account renewal. We’d really like to make this right for you. Could you please reach out to our support team at our support email with your payment receipt or the email associated with your account? Our team will prioritize your case and ensure your subscription or refund is properly resolved.
Thank you for bringing this to our attention — your feedback helps us improve our support process.
Best regards,
VC
This company is just a regular scam.
This company is just a regular scam.
Cancelling the subscription was simply hell.
11 December 2024
Unprompted review
Reply from Scribd
Hi Twuj, Thank you for the feedback, we are so sorry to hear of the trouble! You can cancel your subscription at any time from your account page. https://www.scribd.com/your-account
You can visit our help topic, “How to cancel your subscription,” for more detailed instructions: https://support.scribd.com/hc/articles/210134046-How-to-cancel-your-subscription
Thank you for reading with us! If you have any other questions or concerns, please let me know.
Terrible support in that the only…
Terrible support in that the only function available is to log a case, no one gets back to you, can log as many cases as you want, AI Bot takes you no where and impossible to speak with a human. Avoid at all costs
7 November 2025
Unprompted review
Reply from Scribd
Hello Richard, I apologize for the delay. Can you please let us know your ticket number so we can take a closer look at it right away? Thanks!
SCAMMERS
got a free trial to see if they will have a textbook i needed. most of the pages are blank, while the rest is either ads or a few relevant textbook pages. scammers, 0/10, do not trust them
6 November 2025
Unprompted review
Reply from Scribd
Hi there,
We're very sorry if you ran into a document on Scribd.com, and we'd be happy to look into this.
If you could reach out to our support team with a link to the document in question, we can determine what the issue may be here: http://bit.ly/social-support-help.
Thanks! -MW
Scribd sucks
Scribd is just a GREEDY VAMPIRE.Every pore exudes a desire for your money.Ads? Limits? These are not the worst.
This website has tons of user-uploaded PDFs, but if you want to download them, it just ask you to pay. If you want to download for free, it lets you upload five documents in exchange for one free download.
5 November 2025
Unprompted review
Reply from Scribd
Hi there,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Scribd’s goal is to provide access to a wide range of quality content while supporting the authors and publishers who create it. That’s why some features, such as downloads, require an active membership.
If you believe you were charged in error or are having trouble accessing your documents, please reach out to us at support@scribd.com, and we’ll be happy to look into it and help make things right.
Kind regards,
The Scribd Team
I recommend it to learners it really…
I recommend it to learners it really helped me no need to pay I love it😘and I'm just a child
2 November 2025
Unprompted review
Avoid like the plague
Avoid like the plague. Customer service is useless. I had to cancel my card because they kept taking
31 October 2025
Unprompted review
Reply from Scribd
Hi there,
We’re very sorry to hear about your experience and understand how upsetting that must have been. We never intend for our customers to feel this way. Please reach out to us via email with the email address or transaction details linked to your account so we can investigate what happened and ensure no further charges occur.
Your feedback is important, and we’d appreciate the opportunity to make this right.
Regards,
VC
Reply from Scribd
Hi there,
We’re sorry to hear about your experience and appreciate your feedback. Ads help us keep our services running, but we understand they can sometimes affect the user experience. We’re continuously working on improving the app and exploring ways to reduce interruptions.
Thank you for bringing this to our attention — your input helps us make things better!
Regards,
VC
SCAM
My husband got the free trial 5 YEARS AGO and NOW it started charging us a monthly subscription. I am not impressed.
30 October 2025
Unprompted review
Reply from Scribd
Hello there!
We're truly sorry for any trouble here and we understand your concerns about being billed, so we want to make this right.
Can you please open a ticket with our support team using this link: http://bit.ly/social-support-help?
Please be sure to include a screenshot showing the full transaction details as well.
We'll gladly investigate this on our end, and provide any assistance needed. Thanks! -MW
STEALING MY WORK AND MAKING MONEY OFF…
STEALING MY WORK AND MAKING MONEY OFF ME. This website has many of my PDF patterns illegally up on the website making stolen money off my hard work. I have emailed about taking them down as my work is copyrighted so it is illegal but they will not reply. I have also seen many other artists work stolen on this website. This website needs to be SHUT DOWN. They steal and make money off small businesses.
22 October 2025
Unprompted review
Reply from Scribd
Hi there,
Thank you for reaching out and sharing your concern. I’m truly sorry to hear about this situation — we take copyright and intellectual property matters very seriously.
Please be assured that we do not condone the unauthorized use or sale of any creator’s work. To help us investigate and remove any infringing content as quickly as possible, could you please provide the following details:
The links (URLs) to the specific listings or files in question
Proof of ownership (e.g., copyright registration, original files, or documentation showing you are the creator)
Once we receive this information, we’ll review your report and take the necessary actions promptly in accordance with our copyright policy.
We sincerely apologize for the frustration this has caused and appreciate your patience while we resolve this matter.
Regards,
Utterly rubbish
Utterly rubbish
The book I wanted was advertised as being on the platform
I wanted to look at it before I considered to buy it - the book was in three times in all copies there was only the first chapter and then 100 blank pages or a completely different book in German
Really disappointed
29 October 2025
Unprompted review
Reply from Scribd
Hi there,
We’re truly sorry for your disappointing experience. That’s definitely not the experience we want for our users. Please send us a direct message or reach out to our customer support team so we can investigate this issue and make things right.
We appreciate you bringing this to our attention.
Regards,
VC
Complete scam
I cancelled my subscription during free trial and still get charged, without access to the documents anymore
Avoid this company at all cost
28 October 2024
Unprompted review
Reply from Scribd
Hi there, we’re sorry to hear about your experience. We understand how frustrating that must be. Please send us a direct message or contact our customer support team so we can look into your account and resolve this issue as quickly as possible. We’ll be happy to assist you with your cancellation and refund concerns.
This service doesn't let you cancel…
This service doesn't let you cancel subscrition completelly
24 October 2025
Unprompted review
Reply from Scribd
Hi there,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We’d like to take a closer look and help resolve the issue with your subscription.
Could you please provide your order details or the email address associated with your account?
You can send this information on our email so we can verify your subscription and assist you further.
Thank you for your patience — we’re here to help make this right.
Best regards,
WORST WEBSITE EVER
i wanted to read a book without having to pay for it but id rather JUST PAY FOR RATHER THAN GETTING 126 ADS WITHIN 20 MINUTES its nice that you can read book on there for free BUT ID RATHER PAY SO I DONT HAVE TO SEE 126 ADS
21 October 2025
Unprompted review
Reply from Scribd
Hi there, Thanks for your feedback!
We aim to make our users' experience with Scribd, Inc.'s library of products more enjoyable for everyone. I've cataloged your feedback so our product team can review it and work towards improvements.
Thank you again for letting us know, and do not hesitate to reach back out should you have any other questions or concerns. Have a great rest of your day!
Don't use this site
Don't use this site, this stole my money, falsely claiming I didn't cancel my membership and charged me for it and then stopped responding.
20 October 2024
Unprompted review
Reply from Scribd
Hi there,
We’re very sorry to hear about your experience — that’s certainly not the kind of service we want to provide. We’d like to take a closer look and make things right. Could you please reach out to us directly at with your account details or the email used for the membership?
We’ll review the charge and do our best to resolve this for you as quickly as possible.
Thank you for bringing this to our attention.
Regards,
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