My nerves quickly disappeared as Natalia came on the line and immediately put me at my ease. She guided through all the steps clearly and gave me time to understand everything. I was most reassured an... See more
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Review summary
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Ben, who picked up our call was extremely helpful. He took us through the process required to action our request taking great care to ensure that we fully understood the steps and procedures required.... See more
Company replied
I called in to Scottish Widows to discuss a draw down on my pension account. Annie took me through the process and answered all my questions patiently and with great confidence. She explained everyt... See more
Company replied
First of all I must commend Neil for his patience and professionalism during the call. Twice I had submitted documents with incorrect or missing information. He patiently talked me through and explai... See more
Company replied
Company details
Written by the company
Scottish Widows - the financial planning provider who calmly, expertly and with care, helps customers benefit today from planning for tomorrow.
Contact info
69 Morrison Street, EH3 8BW, Edinburgh, United Kingdom
- 03457166777
- www.scottishwidows.co.uk
4.6
Excellent
18K reviews
Asks customers to review
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Gabby who dealt with my claim was…
Gabby who dealt with my claim was amazing. He was very professional and knowledgeable, was able to answer all my questions. He had great interpersonal skills👍😊
28 September 2026
Unprompted review
Reply from Scottish Widows
We're delighted to hear that our colleague was professional and knowledgeable. It's wonderful to know that they were able to answer all your questions.
We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.
Thanks,
Jenny - Scottish Widows
Really good service
Really good service. Very quick to get through to an advisor. They explained it very clearly, all very good.
30 September 2026
Unprompted review
Reply from Scottish Widows
We're delighted to hear that you received good service and were able to speak with the team quickly. It's wonderful to know that everything was explained clearly.
Thanks,
Jenny - Scottish Widows
Very helpful and informative.
30 September 2026
Unprompted review
Reply from Scottish Widows
We appreciate you sharing your feedback. We are pleased that our service was both helpful and informative for you. Thank you for your time.
We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.
Thanks,
Jenny - Scottish Widows
Excellent service concerning transfer…
Excellent service concerning transfer of a stakeholder pension into flexible drawdown access.
Interactive and meaningful converstaion.
30 September 2026
Unprompted review
Reply from Scottish Widows
We're delighted to hear that you received excellent service regarding the transfer of your stakeholder pension into flexible drawdown access. It's great to know you found the conversation interactive and meaningful.
Thanks,
Jenny - Scottish Widows
Highly recomend
Highly recomend, excellent service with regular webinars, performance equals or exceed other pensions and charges are low
30 September 2026
Unprompted review
Reply from Scottish Widows
We're delighted to hear such positive feedback about our service, regular webinars, and low charges. It's wonderful to know that our performance is meeting or exceeding your expectations. Thank you for your recommendation.
We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.
Thanks,
Jenny - Scottish Widows
**Update 30/09**
Hi Steve,
Thank you for responding to our request for information. We have passed your feedback on to the relevant team.
Thanks,
Jenny - Scottish Widows
Had issue using the website to make…
Had issue using the website to make changes to pension.
Spoke to very helpfull agent, explained information well, went at my pace. Overall excellent experiance.
30 September 2026
Unprompted review
Reply from Scottish Widows
We're delighted to hear that despite the initial website issue, you had an excellent experience with our colleague. It's great to know they were helpful and explained everything clearly at your pace.
We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.
Thanks,
Jenny - Scottish Widows
Pension transfer
SW found and transferred in a lost pension very quickly, with minimum fuss and kept me well-informed.
30 September 2026
Reply from Scottish Widows
We're delighted to hear that your lost pension was found and transferred quickly and with minimal fuss. We're also glad that you were kept well-informed throughout the process. Thank you for your positive feedback and 5-star rating!
Thanks,
Jenny - Scottish Widows
Quick and helpful
There wasn't a lengthy waiting time on the phone before someone pickup the phone. Inness who picked up my call was very knowlegeable and helpful in getting my request sorted in quick time.
29 September 2026
Unprompted review
Reply from Scottish Widows
We're delighted to hear that you experienced a quick connection and that our colleague was knowledgeable and helpful in resolving your request efficiently.
We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.
Thanks,
Jenny - Scottish Widows
It's a very good app
18 September 2026
Reply from Scottish Widows
We're so glad you find our app very good! We truly appreciate your positive feedback.
Thanks,
Jenny - Scottish Widows
Easy to get to speak to someone.
30 September 2026
Unprompted review
Reply from Scottish Widows
We appreciate your positive feedback and are delighted to hear that you found it easy to speak with someone. We're pleased you had a great experience with us.
We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.
Thanks,
Jenny - Scottish Widows
Easy navigation of the online portal
Easy navigation of the online portal. Very clear to see what I need and also to make any changes
28 September 2026
Reply from Scottish Widows
We're delighted to hear that you found our online portal easy to navigate and that it clearly displays the information you need, allowing you to make changes effortlessly. We appreciate your 5-star rating!
Thanks,
Jenny - Scottish Widows
Super helpful and friendly operator
Super helpful and friendly operator. The only reason I'm not awarding five stars was the length of time it took for the call to be answered.
28 September 2026
Unprompted review
Reply from Scottish Widows
Thank you for your feedback. We're delighted to hear that our colleague was so helpful and friendly. We apologise for the wait to get through and appreciate you taking the time to share your experience. We'll pass your comments on to the relevant team.
Thanks,
Jenny - Scottish Widows
A very simple process
A very simple process, all completed via their app. There was a small issue with redirection from my banking app but a call to the help line had it sorted.
18 September 2026
Reply from Scottish Widows
We're glad the app process was simple for you! We appreciate you letting us know about the banking app redirection and are happy our helpline could resolve it quickly.
Thanks,
Clair - Scottish Widows
The Lass we Spoke with was very Good…
The Lass we Spoke with was very Good and Understood our needs, Spoke Clearly and explained everything when
we asked any Questions (And there were a few !!)
Would Highly recommend Scottish Widows
29 September 2026
Unprompted review
Reply from Scottish Widows
We're delighted to hear you had such a positive experience with our team. It's great to know that our colleague clearly explained everything and understood your needs. We truly appreciate your recommendation.
We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.
Thanks,
Clair - Scottish Widows
the website does not match the app
the website does not match the app. im sick of everything being app based. i want to use a bigger screen on a laptop, why is the website weaker than the app?
29 September 2026
Unprompted review
Reply from Scottish Widows
Thank you for your feedback. We're sorry to hear about your experience and will share your comments with the relevant team.
We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.
Thanks,
Clair - Scottish Widows
I downloaded the app and it gives me…
I downloaded the app and it gives me all the informations to help me I want if anything changes
29 September 2026
Unprompted review
Reply from Scottish Widows
We're delighted to hear that our app provides you with all the information you need and keeps you updated on any changes. We appreciate your positive feedback and 5-star rating!
We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.
Thanks,
Clair - Scottish Widows
An outstanding person helped me resolve…
An outstanding person helped me resolve a Pension issue after weeks of calling with no solution. The lady was called Bhuna and she had a quiet, calm manner that was both cheerful and professional. It has made a huge relief to how I feel today, a 10/10 customer service. Thank you
29 September 2026
Unprompted review
Reply from Scottish Widows
We're delighted to hear about your positive experience. It's wonderful that our colleague resolved your pension issue with such a calm, cheerful, and professional manner, bringing you huge relief.
Thanks,
Clair - Scottish Widows
Short waiting time on my phone call
Short waiting time on my phone call , very helpful employee who answered my enquiry very politely and caring . Highly recommend
29 September 2026
Unprompted review
Reply from Scottish Widows
We appreciate your 5-star rating! We're delighted to hear that your waiting time was short and that our employee was very helpful, polite, and caring when answering your enquiry. Thank you for your high recommendation.
Thanks,
Clair - Scottish Widows
Excellent service
Excellent service
Very helpful & friendly
Relaxing
29 September 2026
Unprompted review
Reply from Scottish Widows
We appreciate your feedback and 5-star rating! We're delighted to hear that you found our service excellent, helpful, friendly, and relaxing.
Thanks,
Clair - Scottish Widows
Simple to follow and easily updated
Simple to follow and easily updated. Hassle free and understandable
29 September 2026
Unprompted review
Reply from Scottish Widows
We appreciate your positive feedback and 5-star rating! We're happy to hear that you found the process simple to follow, easy to update, and hassle-free.
We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.
Thanks,
Clair - Scottish Widows
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