The app on my phone WAS working well, as l could not have an In Home Display according to the engineer who fitted the smart meter. However since 1st July it has stopped working and accordingly l am no... See more
Company replied
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Review summary
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Reviews shaping this summary
I have been with Scottish Power for many years and haven’t had any issues, however, I am finding my yearly bill becoming unaffordable as a 78 year old pensioner. My family are advising me to look else... See more
Company replied
I have been with Scottish Power for nearly 3yrs now, they have always kept me upto date with any changes and advice, cheaper times of day for my electricity so I can plan around them. App is easy to u... See more
Company replied
Great service. Somehow AI didn't believe my meter readings so an invoice was not produced and I find it will take a week or so to sort it out before I get confirmation a bit odd I think AI is taking... See more
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Company details
Written by the company
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyone
ScottishPower
Written by the company
Contact info
320 St Vincent St, G2 5AD, Glasgow, United Kingdom
- www.scottishpower.co.uk
4.4
Excellent
198K reviews
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They are polite and friendly but i…
They are polite and friendly but i struggle to understand the workings of gas and electric
28 July 2026
Reply from ScottishPower
Hi Julie,
Thanks for taking the time to leave us a review. We're pleased that you're satisfied with the service that we provide. If you require any support with anything please don't hesitate to get in touch.
Kind regards,
Cory
No problems scottish power very helpful…
No problems scottish power very helpful i knw i can rely on them
28 July 2026
Reply from ScottishPower
Hi, Carol.
We're so happy to hear of your positive experience and that you feel you can rely on us. We appreciate your kind words!
Many thanks,
Saif
Wrong direct debit amount shown online.
I telephoned to point out that the sum shown for my monthly direct debit was incorrect. The very pleasant young lady I spoke to assured me that it was a technical error and corrected it . She said it might take a few days to show the correct figure on my account. Unfortunately it still shows an incorrect amount which I have tried 3 times to correct online myself.
The correct amount was taken as usual from my account but still shows the wrong direct debit amount online.
it just worries me a little that the wrong amount still shows.
28 June 2026
Reply from ScottishPower
Hi Jan,
Thanks for taking the time to leave us a review. We're sorry to hear about the inaccuracy with your payment amount but we're pleased that the correct value was taken. We appreciate your feedback and will take your comments onboard.
Kind regards,
Cory
The lady i spoke to was able to solve…
The lady i spoke to was able to solve my query. She was polite and didn't rush.
28 July 2026
Reply from ScottishPower
Hi, Sarah.
We're so pleased to hear that our team member was able to resolve your query and that you found them to be polite and unhurried. Thank you for your wonderful feedback!
Many thanks,
Saif
Straight forward to switch tariff.
27 July 2026
Reply from ScottishPower
Hi, Janet.
We are so pleased to hear that you found the tariff switching process to be straightforward. Thank you for your kind words!
Many thanks,
Saif
Good company to deal with
28 July 2026
Reply from ScottishPower
Hi, Delyth.
We are so pleased to hear that you had a positive experience with our company. Thank you for taking the time to leave us a five-star review. We truly appreciate your feedback.
Many thanks,
Saif
They are very understanding
28 July 2026
Reply from ScottishPower
Hi, Vicky.
We're so pleased to hear that you found our team to be understanding. We truly appreciate you taking the time to share your positive feedback with us.
Many thanks,
Saif
Friendly operative
28 July 2026
Reply from ScottishPower
Hi Dave,
Thanks for taking the time to leave us a review. We're pleased to hear that you're satisfied and we appreciate your feedback.
Kind regards,
Cory
Always a pleasure to deal with
Always a pleasure to deal with. Easy to get in touch with .
28 July 2026
Reply from ScottishPower
Hi, Denise.
We're so pleased to hear that you always find it a pleasure to deal with us and that we're easy to get in touch with. We truly appreciate your wonderful feedback!
Many thanks,
Saif
I feel comfortable talking to the staff…
I feel comfortable talking to the staff because they listen to the customer.
28 July 2026
Reply from ScottishPower
Hi, Abtissam.
We're so pleased to hear that you feel comfortable talking to our staff because they listen to our customers. We truly appreciate your wonderful feedback!
Many thanks,
Saif
Good customer service
I moved address the transition from one house to the other, Scottish power madethat easy for me, good customer service
20 July 2026
Reply from ScottishPower
Hi, Yvonne.
We are so pleased to hear that your transition from one house to another was made easy for you. It's wonderful to know you experienced good customer service. Thank you for your kind feedback!
Many thanks,
Saif
Customer rep was very knowledgeable & …
Customer rep was very knowledgeable & very helpful. Dealt with my problem very professionally.
27 July 2026
Reply from ScottishPower
Hi, Linda.
We're so pleased to hear that our customer representative was knowledgeable and helpful, and dealt with your problem professionally. Thank you for your wonderful feedback!
Many thanks,
Saif
Easy to use site
Easy to use site, keep track of usage, bills and making payments. Power saver slots useful to help with rising costs
28 July 2026
Reply from ScottishPower
Hi.
We're so pleased you find our site easy to use for tracking usage, bills, and making payments. It's great to hear that the power saver slots are useful in helping with rising costs. Thank you for your positive feedback!
Many thanks,
Saif
I renewed my energy supplier because…
I renewed my energy supplier because Scottish power knows how to look after their customers. I do like the energy savers option and tips they give customers on how to reduce energy consumption. I was able to make adjustments to pay the exact amount. Thanks to the customer service rep. Sorry can’t recall his name.
28 July 2026
Reply from ScottishPower
HI, Charlene.
We're so pleased to hear you're happy with our service and have chosen to renew with us. It's great that you find our energy-saving options and tips helpful, and that you were able to adjust your payments. We appreciate your kind words about our customer service.
Many thanks,
Saif
Reply from ScottishPower
Hi.
We're so pleased to hear that you had a really good experience with our app and online services. Thank you for your wonderful feedback!
Many thanks,
Saif
Most helpful customer service
Struggled with Scottish power ap but when I phoned customer service the agent was most helpful and I was able to help me choose new tariff. Excellent service
28 July 2026
Reply from ScottishPower
Hi, Joy.
We're so pleased to hear that our customer service agent was able to help you choose a new tariff and that you received excellent service. We appreciate your feedback!
Many thanks,
Saif
You've got better over time coz your…
You've got better over time coz your service was abysmal wen i 1st got with you
28 July 2026
Reply from ScottishPower
Hi, Derek.
We appreciate your honest feedback and are glad to hear our service has improved over time. We are always working to enhance our customer experience.
Many thanks,
Saif
Usually it is good but I put my…
Usually it is good but I put my readings in 4 days ago and it still hasn’t updated
28 July 2026
Reply from ScottishPower
Hi Alan,
Thanks for taking the time to leave us a review. We're sorry to hear about the delay with your bill but we can see that this has now been produced and should be available to view shortly.
Kind regards,
Cory
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