Scott Findlay Reviews 

1,645
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 593 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional, dependable and reliable quality of service provided across all visits. Customers frequently praise the extremely professional, punctual, and courteous staff who complete plumbing maintenance and complex boiler repairs efficiently while thoroughly respecting residential properties. Though some noted that prices might not always be the absolute cheapest available on the market, reviewers widely agree that the rates remain fair, competitive, and represent good overall value. People also highlight that scheduling appointments, organizing annual maintenance, and communicating directly with the helpful office team is consistently easy, responsive, and entirely stress-free.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the efficient and professional... See more

Staff

Reviewers highlight positive aspects of staff, noting that receptionists and office personnel are welcoming,... See more

Customer service

People report positive experiences with customer service, highlighting prompt, efficient, and very pleasant... See more

Price

Reviewers mention positive feedback about price, noting that pricing appears fair, competitive and good... See more

Booking process

Clients share positive opinions on booking process, highlighting a straightforward and efficient experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a trusted plumber for many years who is no longer with us. Always a hard time trying to source a reliable replacement, but thankfully speaking to friends and neighbours, it was Scott Findlays na... See more

Company replied

Rated 5 out of 5 stars

I use Scott Finlay to service my gas boiler and gas fire because they are reliable, knowledgeable, very efficient, clean and tidy. They make sure my fire is safe, working properly and even looks good.... See more

Company replied

Rated 5 out of 5 stars

We knew that the work would be done well and very proficiently. We have always had a good experience with Scott Findlay. The booking experience is good and any questions promptly answered. Also like t... See more

Company replied

Rated 5 out of 5 stars

Scott Findlay Plumbing and Heating Company have recently installed a new boiler, radiators and all necessary piping in our home and from the first point of contact it has been a joy. Their communica... See more

Company replied


Company details

  1. Heating Contractor
  2. Boiler Supplier
  3. Gas Company
  4. Gas Engineer
  5. Gas Installation Service
  6. Plumber

Written by the company

Proud to have been voted Edinburgh's Best Domestic Central Heating & Plumbing Company 2023 in the Scottish Enterprise Awards, Scott Findlay is a local, family firm which is trusted by 1000's of clients to provide high quality, friendly and reliable service. We offer convenient one hour arrival slots so you can plan your day and send email and text reminders so you can keep track of your engineer. You can rely on us to look after all your gas heating and plumbing needs and we are accredited by Worcester Bosch at their highest Diamond level installer status so you know that your new boiler is being fitted by a professional and comes with market leading 12 year guarantee. If you're looking for experts in boiler repairs and servicing then we're the number one choice in the city for service and quality and all repairs are covered by a 12 month guarantee.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(1,645)

570 reviews in the last 12 months

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Rated 5 out of 5 stars

I was very pleased with the work of the…

I was very pleased with the work of the 2 Scott Findlay plumbers who fitted safety compliant flue sections in the roofspace of my daughter's third floor tenement flat as some work on the roof was also required and this deterred a number of plumbing companies that I had contacted. They also repaired the toilet pan and replaced a radiator thermostat valve. Both Jack and Gerard were diligent but also friendly and helpful with advice on other aspects of the flat's plumbing. I have no hesitation in recommending this company.

22 May 2026
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Reply from Scott Findlay

Thank you for the kind review Stewart. It’s great that we were able to help with the work when other companies were hesitant to, and Jack and Gerard will be pleased to hear your great feedback!

Rated 5 out of 5 stars

Well done

Happy with work completed by Ryan. Also thanks as quote reduced was quoted for 3 hours Ryan completed in 2 hours. Thanks again Ryan

8 May 2026
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Reply from Scott Findlay

We're so glad you're happy with Ryan's work, and that he was able to complete it in less time than expected!

Rated 5 out of 5 stars

Timely

Timely, personable, unintruisive and professional service.

22 May 2026
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Reply from Scott Findlay

Much appreciated Ruth!

Rated 5 out of 5 stars

As I wrote in the Google review…

As I wrote in the Google review earlier, I was again impressed by the prompt and efficient response to my request for plumbing help. The receptionist was friendly, clear and reassuring. The engineer was prompt , a very clear communicator, and really effective. Scott Findlay is my firm of choice for brilliant service.

22 May 2026
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Reply from Scott Findlay

Thank you for taking the time to leave 2 wonderful reviews Pam! We really appreciate your kind words and continued trust in us.

Rated 5 out of 5 stars

Boiler service

Booking was very easy and on the day we were texted about arrival time. The engineer and apprentice were respectful of the property, wearing overshoes, did a thorough service and reported their results before clearing up and leaving. Had a good discussion about boiler types too

28 May 2026
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Reply from Scott Findlay

Providing an easy booking experience and great service is something we take pride in so this lovely review is fantastic to hear, thank you!

Rated 5 out of 5 stars

Not all heroes wear capes!

The Scott Findlay team have always been great. I usually use them for boiler servicing, but when my shower broke they managed to come out the same day, which was hugely appreciated.

What should have been a fairly straightforward job turned into something a bit trickier, but the plumber was so helpful, patient and good humoured throughout. The rates were also very reasonable, especially given how quickly they were able to help.

Huge thanks to the team, I wouldn’t hesitate to recommend them.

22 May 2026
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Reply from Scott Findlay

Thank you so much for your kind review Suzie! We’re so glad we were able to help quickly when your shower broke, and we're especially pleased to hear that our plumber's approach made a difference when the job turned out to be more challenging than expected.

Rated 5 out of 5 stars

Replacement of old boiler

Installed and serviced my previous boiler as well as installing this one. Staff friendly and helpful. Always provide a high standard of service, timekeeping and clean up after any work completed.

26 May 2026
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Reply from Scott Findlay

Thanks Mary, it's been a pleasure to continue working with you and we hope you're happy with the new boiler!

Rated 5 out of 5 stars

These guys installed my boiler and have…

These guys installed my boiler and have carried out its Yearly maintenance ever since. I wouldn’t consider anyone else as they are absolute professionals when it comes to customers & service.
In my experience, the friendly & helpful team make booking really easy, respond promptly to any enquiries, the engineer always turns up on time and works are completed to a very good standard. Prices are reasonable & fair, what more can you ask?

26 May 2026
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Reply from Scott Findlay

We really appreciate your fantastic review Mandy! We're always grateful to our loyal customers and hope to keep working with you for years to come.

Rated 5 out of 5 stars

Repairing the water leak in the bathroom

Jamie came on time, found the fault & finished the leak. It was a very satisfying experience from the phone call to making the appointment, from the arrival to the completion of the job. Highly recommended.

29 May 2026
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Reply from Scott Findlay

Thanks Andrew, it's great to hear you had a satisfying experience all the way through from booking to the works being completed. We're glad Jamie was able to help!

Rated 5 out of 5 stars

Prompt

Prompt, polite and efficient.

28 May 2026
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Reply from Scott Findlay

This is much appreciated, thanks!

Rated 5 out of 5 stars

Great service again

Great service again - prompt, reliable, courteous and excellent value.

25 May 2026
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Reply from Scott Findlay

Thank you for taking the time to leave such a great review!

Rated 5 out of 5 stars

I was very pleased with the help I was…

I was very pleased with the help I was given by Scott Findlay re helping me get to grips with what seemed like a very sophisticated heating system, unlike anything I had encountered before, in my new flat. Good advice was given and the engineer who called was very friendly and good at explaining how everything worked. He also quickly found a valve which was ‘stuck’ and this explained how the bedroom zone radiators were permanently on.

19 May 2026
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Reply from Scott Findlay

Thank you! We really appreciate your kind feedback and are pleased that we could help make settling into your new flat a little easier. If you need any further assistance in the future, please don't hesitate to get in touch.

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