I recently contacted the Customer Service team and was delighted by how helpful they were! We are big fans of Schleich products as the quality and design is so good.
Company replied
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See what reviewers are saying
Got Eldrador Master Cave: Smashrador for our son, and it has been a very frustrating experience with a badly printer manual in very dark colors making it hard to read, parts that seem very low quality... See more
Company replied
We recently had a small issue, and I was absolutely amazed by the way Schleich handled it—with genuine care, kindness, and a personal touch. Their response went far beyond what we expected and truly... See more
Company replied
Quality of the figures have significantly decreased as each years pass , the prices are now way too high for this quality , the paint looks cheap , the plastic look cheap , some models are not realis... See more
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Company details
Written by the company
Mit einem schleich® Spielzeug in der Hand eines Kindes beginnen fantasiereiche Geschichten. Wir können es kaum erwarten, die Geschichten zu hören, die du kreierst. Was wäre wenn? Warum nicht? Und dann… Unsere Figuren gibt es in unzähligen Formen, Größen und Farben. Ob sie nun zwei, vier oder gar keine Beine haben, eines haben sie gemeinsam – jede Figur unserer Produktwelten ist authentisch, detailgetreu und hochwertig ___________________________________________ Imaginative stories begin with a schleich® toy in a child's hand. We can't wait to hear the stories you create. What if? Why not? And then... Our figurines come in countless shapes, sizes and colors. Whether they have two legs, four legs, or no legs at all, they have one thing in common - every figurine in our product worlds is authentic, detailed, and high-quality
Contact info
Am Limes 69, 73525, Schwäbisch Gmünd - Herlikofen, Germany
- +49 7171 8001 0
- schleich@schleich-s.de
- www.schleich-s.com
2.5
Poor
667 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 month
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Non existent customer service team?
Placed an order on the 13 April however I forgot to add an item so emailed to either amend or cancel the order. They have still not replied back to me today to apologise for a terrible service. I emailed them the 13 April, then again 15 April as I noticed they were dispatching it and then finally the 19th April to state my disappointment. I expected more from Schleich as a high quality toy company. Good products however make sure you never have to contact them.
12 May 2019
Unprompted review
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