Scentitlondon Reviews 

170
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Another purchase, another CON!, I'm pursuing through my credit card Co' to have them removed and continually watched and excluded from the payment security companies, these practices need stopping. T... See more

Rated 1 out of 5 stars

I bought a perfume with shipping through the company forward2me recommended by stentitlondon, and the package does not appear, nor does the money. A month has passed and no one responds or gives sol... See more

Rated 5 out of 5 stars

Dua fragrances are very high quality. I have purchased many and all of them are brilliant. Scent it London are excellent. Orders processed and despatched really quickly unless they have to source from... See more

Rated 1 out of 5 stars

Since shipments to Spain are managed through forward2me.com, buying in stentitlondon is a real scam, they neither send the packages nor return the money. Any claim is completely ignored, 4 mont... See more

Company replied

Company details

  1. Health and Beauty Shop

Written by the company

At ScentitLondon we believe that scents make sense and for that reason they should be available to you at the lowest price. We specialise in the distribution of authentic niche and designer fragrances as well as samples and discovery sets. We are proudly the only distributor of Dua fragrances in the UK and Europe.


Contact info

1.8

Poor

TrustScore 2 out of 5

170 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.8

All reviews

(170)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Genuine item buy with confidence

Genuine item buy with confidence, quality fragrances, I got many compliments, the fragrance is very lasting, very good sillage ,
This is something I will keep buying as long as it is still in production ( not discontinued).

11 July 2022
Rated 5 out of 5 stars

I recommend

Some fragrances are very expensive and you can can find them with a good price with Scentitlondon. the quality is almost the same and the costumer service is efficient

12 September 2022
Unprompted review
Rated 5 out of 5 stars

3rd order from ScentitLondon

I have just raised my 3rd order in as many weeks and am hugely impressed with the quality of the products and the great customer service and communication I have received from them.

Particular thanks to Millicent who has been very helpful in correcting an order that I had made a mistake with.

8 October 2022
Unprompted review
Rated 5 out of 5 stars

Great company and products.

I love Dua Scents,and have bought about 14 over the last 2 years. All have been long lasting and great. The Communication is also highly commended, and the payment methods are easy to navigate. I highly recommend the company, and have also told several friends and colleagues about them,after they have complimented the Aftershaves.A+Seller.

14 September 2022
Rated 5 out of 5 stars

One night stand

One night stand : is an original creation by Dua , which blew me away, the opening might confuse you a bit as it seems the opening notes are fighting for dominance, but after 5 mins you have one of the best date night/winter fragances... Scentitlondon, services is to notch, communication excellent, and delivery is unbelievable, Next day delivery, was shocked when the post came with an order made a day before

25 August 2022
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Fantastic company to deal with customer services are second to none forget to add the discount code or not spend enough for the discount!contact them add another no problem so quick & efficient.
Updates on delivery are clear & regular especially for some that are pre-order new fragrances so waiting to come into stock before being sent out

22 August 2022
Unprompted review
Rated 3 out of 5 stars

Taken too long to process orders.

A bit slow with delivery even when the fragrance is not preordered they don’t ship out quick enough sometimes 3 days after placing orders when you check the progress is showing unfulfilled when other stores ships out within 24hours but in Scentitlondon they just take their time to post out your order. I expect the delivery to be not more than 48 hours for the postage price that they charge within the UK, apart from that ScentitLondon is a great place to buy Dua perfumes.
I must also mention that they always reply to emails, all they need to do is to improve on delivery time then you’ll get 10 stars from me.

22 June 2022
Unprompted review
Scentitlondon logo

Reply from Scentitlondon

Hi Elizabeth, hope you’re doing well. I’m very sorry to hear of your displeasure with your order from us. We kindly ask for 2-3 working days for us to dispatch all orders as every product has to processed and labelled from scratch before we can ship out. If you have any questions regarding this please do not hesitate to get in touch.

Kind regards
Annabel

Rated 4 out of 5 stars

Order 5039

Order 5039
Ordered placed 2nd June.
And today is 15 June still nothing received despite 6 emails have been sent to them asking the delivery date but there is no response.I am going on holidays on 25th June if they can't fulfill order until 25th june then please refund my money back.
At least they can answer to my emails and sending queries online regarding this order.
They were very good in the past but this time they let me down.
After text messages they resolved my issue.
Thanks

15 June 2022
Unprompted review
Scentitlondon logo

Reply from Scentitlondon

Hello Aamir, hope you’re doing well. I’m very sorry to hear of you displeasure with your last order with us. I’m Annabel and I’ve personally sent several emails with updates regarding your order but believe these have not been received. I’ll explain a little bit about your order on here and get one of our managers to call/text you tomorrow morning.
In my previous mail I stated that the items in your order are listed as preorders on our website and this typically take 10 - 14 working days to dispatch after the day of purchase. We regularly email our customers with updates on preordered products as this is standard ScentitLondon practice but I believe we may be sending it to the wrong email. Hope to hear from you soon as we are very eager to help resolve this issue.

Kind regards
Annabel

Rated 1 out of 5 stars
Scentitlondon logo

Reply from Scentitlondon

Hello,
Hope you’re doing well, Thank you for sharing an honest review. I’m sorry the product you purchased from us is to your displeasure. May I ask if the fragrance was macerated? We usually advise customers to let fragrances sit for a week or two to macerate which will break down the oil compounds creating a much-refined scent.

Kind regards
Annabel

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