Scentitlondon Reviews 

170
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Another purchase, another CON!, I'm pursuing through my credit card Co' to have them removed and continually watched and excluded from the payment security companies, these practices need stopping. T... See more

Rated 1 out of 5 stars

I bought a perfume with shipping through the company forward2me recommended by stentitlondon, and the package does not appear, nor does the money. A month has passed and no one responds or gives sol... See more

Rated 5 out of 5 stars

Dua fragrances are very high quality. I have purchased many and all of them are brilliant. Scent it London are excellent. Orders processed and despatched really quickly unless they have to source from... See more

Rated 1 out of 5 stars

Since shipments to Spain are managed through forward2me.com, buying in stentitlondon is a real scam, they neither send the packages nor return the money. Any claim is completely ignored, 4 mont... See more

Company replied

Company details

  1. Health and Beauty Shop

Written by the company

At ScentitLondon we believe that scents make sense and for that reason they should be available to you at the lowest price. We specialise in the distribution of authentic niche and designer fragrances as well as samples and discovery sets. We are proudly the only distributor of Dua fragrances in the UK and Europe.


Contact info

1.8

Poor

TrustScore 2 out of 5

170 reviews

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No recent history of asking for reviews

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1.8

All reviews

(170)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Had a slight issue with a promo code on first order, Scentit were so helpful about it, they then sent the order same day & I was happy with both DUA perfumes purchased. Second order all good too. Would recommend.

21 June 2023
Unprompted review
Rated 5 out of 5 stars

Dua Fragrances

I ordered a DUA fragrance from ScentitLondon, and I have to say that the whole experience was very positive. There was great communication, my order arrived well before the expected delivery date, and they threw in some extra samples as well. I would absolutely buy from them again.

22 June 2023
Unprompted review
Rated 5 out of 5 stars

Never a problem changing…

Never a problem even with changing order before dispatch, lovely people, and when ordering something from dua out of stock of course it takes a while, and a lot cheaper than ordering from dua direct and paying a lot more for postage.some reviews moan about it,no patience some people,.

6 June 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, products and delivery. Made a mistake in order and Millicent rectified it immediately. Also very quick to respond to many other queries. Received my products within a few days and they stock dua which you can't find anywhere in the UK. Will be a loyal customer x

6 May 2023
Unprompted review
Rated 5 out of 5 stars
Scentitlondon logo

Reply from Scentitlondon

Thank you for allowing us to be a part of your fragrance journey. We are extremely grateful, and will continue to do whatever it takes to be even better. Many thanks once again.

Rated 5 out of 5 stars

Great service, smell fantastic.

I have ordered from ScentitLondon a few times now and have been very impressed with their service, they have some fantastic aftershaves to choose, really spoiled for choice and their Dua's are top notch. If you want compliments and smell great, I recommend the Dua's.

25 March 2023
Unprompted review
Rated 5 out of 5 stars

High Quality

First buy from this company and I would recommend. Fragrance is high quality and I will be shopping with them again.

23 March 2023
Unprompted review
Rated 5 out of 5 stars

Don't hesitate

Great service fast efficient great packaging, even items pre ordered came quick, and nice people to communicate with, and the dua extreme fellow is amazing even better than the TF . original of for men extreme, brilliant.

16 March 2023
Unprompted review
Rated 1 out of 5 stars

Frustrating service

Frustrating service. The scent I wanted was on back-order but even taking this into consideration the item took forever to be dispatched- much later than the company had stated when I ordered it . The company tried to blame Royal Mail delays but they had clearly not even sent it to Royal Mail. As a result my dad’s present was late. It was a most frustrating retail experience and I wouldn’t order from them again, which is unfortunate as the product smelled good.

24 November 2022
Scentitlondon logo

Reply from Scentitlondon

Hi Helen, hope you’re doing well, I’m sorry to hear of your dissatisfaction with your last order from us. The product purchased was one of our preorder products which takes 10-14 working days to be dispatched. We always communicate this on every pre-order and continue to give updates up until the item is dispatched from our studio.

Unfortunately there were delays at the time of the order due to increase in demand because of the holiday season as well as continues Royal Mail strikes, Again this was communicated to all our customers affected. We have since added more delivery partners to our service to ensure this doesn’t happen again.

If you have any questions regarding this issue please do not hesitate to get in contact via email and I’ll be glad to answer them.

Kind regards
Kojo

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