I actually didnt believe i would get the real perfumes but you know what i am shocked and in love. Perfumes do come in damaged boxes but sooo what we need whats inside not the box. I cant wait to get... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Amazing customer service! Ordered these items yesterday at 5.19pm and received them today at 2.40pm. Order was perfect and I’m very impressed by them. I’d read some reviews that weren’t great but deci... See more
Company replied
The products arrived in great condition and very well-packaged. Even the item that was marked as damaged packaging/box did not have that much damage. Great prices and brilliant service. Delivery was a... See more
I ordered a couple of scents to slip in as stocking fillers. Understanding the boxes might be damaged I had armed myself with little chiffon gift bags to use instead. I was delighted to find that th... See more
Company details
Written by the company
Scent Outlet is your backstage pass to the planet’s A-list fragrances at fabulous prices if you dont mind a bruised, torn cellophane, incorrect engraving, a dinged corner, a shelf tumbled box.... Retailers ditch ’em, we rescue ’em, the planet breathes easier this way, less waste, and more importantly. . .You bank the savings! This is Fresh-dated stock from the brands you love and brag about, usually damaged on transit and can't be sold at retail so it comes straight to us and we pass on the discount. We've had thousands of buyers over the years, 98.5 % of them positive, grinning ear-to-ear; if you’re the rare frowner and we've made a genuine mistake, we have a full-time customer service support squad to makes it right, fast. Free UK delivery over £40, absolutely no fakes full authenticity guarantee on every product.
Contact info
Fragrance quarters, Trafford Park, Manchester, M17 1LE, Manchester, United Kingdom
- 0161 541 8000
- CustomerService@scent-outlet.com
- www.scent-outlet.com
Your backstage pass to Fragrance
4.3
Excellent
330 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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First time using Scent Outlet
First time using Scent Outlet. Perfume was at good price, delivery was fast and the product was as described. Only a small dent on the packaging so didnt mind that for the discount.
29 December 2025
Rabanne perfume
Great price great service quick delivery thank you 100% will shop with you again
27 December 2025
Perfume is leaking
Ordered a perfume (Versace yellow diamonds 200ml) product is leaking, contacted their customer service response has taken far too long.
27 December 2025
These have been a real find
These have been a real find. Managed to source some old discontinued Michael Kors and the delivery was fast, and the price was a steal. Recommended
20 November 2025
I had never seen this website before…
I had never seen this website before but I thought I would take a chance, well it has to be the best company I have ordered from this christmas. Excellent product smells lovely, black opium, and delivery was so fast! I will now recommend to everyone!
22 December 2025
Unprompted review
Missing items
I paid £7.99 for next day delivery, but didn’t receive my item until days after. I have just received my parcel and there’s 2 fragrances missing which were Christmas presents. I have sent emails but have had no response and there’s no other way to make contact with this company. One of the missing fragrances are on the order form the other one is not on it. I was charged for both and have not received them. This is so frustrating as it’s Christmas in 2 days time.
23 December 2025
Unprompted review
Exactly as described
Exactly as described, however I couldn't see any damage to the packaging. So as itcost me half the price it would have been and was delivered as stated, I am very pleased with my purchase and will definately be ordering again
2 December 2025
Such a great bargain....
I ordered a couple of scents to slip in as stocking fillers. Understanding the boxes might be damaged I had armed myself with little chiffon gift bags to use instead. I was delighted to find that the boxes were perfect complete with cellophane. Such a bargain. Thanks again for your excellent service.
2 December 2025
I have not received my order( ORDER…
I have not received my order( ORDER SO9038S) placed on 6th of December.
I have been emailing your customer service as well, but nothing has been resolved yet!?
There is no phone number to contact, just the email address ,and when I click on the link given it says page not found !?
I really don't know if this website is a scam or not ! It's the first time I'm ordering from them and I really do hope that I would receive my order in time before Xmas or get a full refund . Very poor customer service !
15 December 2025
Unprompted review
Amazing deal!
Amazing deal!! Heavily reduced perfume due to the smallest damage to the corner of the box which was still perfectly sealed and plastic wrapped.
29 November 2025
Fantastic scents at fantastic prices
Fantastic scents at fantastic prices, not bothered about what the box looks like, have already recommended it to all my friends
29 November 2025
Customer Service hopeless
Ordered 2 items, paid for both, only received 1. Contacted customer services, answered numerous repeated emails over 3 days, showing proof of receipt of 1 purchase only, same questions asked again. Waste of my time as well as theirs, raised complaint, and disputed through bank now, lesson learnt from this is to order 1 item at a time only
29 November 2025
Great products at an affordable price.
I bought a product that I use all the time, it was very cost effective and arrived even sooner than I expected.
29 November 2025
Prompt delivery at a good price
13 November 2025
This is a scam ordered from this co 3…
This is a scam ordered from this co 3 weeks ago lv had any order sent to me
27 November 2025
Unprompted review
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