I actually didnt believe i would get the real perfumes but you know what i am shocked and in love. Perfumes do come in damaged boxes but sooo what we need whats inside not the box. I cant wait to get... See more
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Review summary
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Reviews shaping this summary
Amazing customer service! Ordered these items yesterday at 5.19pm and received them today at 2.40pm. Order was perfect and I’m very impressed by them. I’d read some reviews that weren’t great but deci... See more
Company replied
The products arrived in great condition and very well-packaged. Even the item that was marked as damaged packaging/box did not have that much damage. Great prices and brilliant service. Delivery was a... See more
I ordered a couple of scents to slip in as stocking fillers. Understanding the boxes might be damaged I had armed myself with little chiffon gift bags to use instead. I was delighted to find that th... See more
Company details
Written by the company
Scent Outlet is your backstage pass to the planet’s A-list fragrances at fabulous prices if you dont mind a bruised, torn cellophane, incorrect engraving, a dinged corner, a shelf tumbled box.... Retailers ditch ’em, we rescue ’em, the planet breathes easier this way, less waste, and more importantly. . .You bank the savings! This is Fresh-dated stock from the brands you love and brag about, usually damaged on transit and can't be sold at retail so it comes straight to us and we pass on the discount. We've had thousands of buyers over the years, 98.5 % of them positive, grinning ear-to-ear; if you’re the rare frowner and we've made a genuine mistake, we have a full-time customer service support squad to makes it right, fast. Free UK delivery over £40, absolutely no fakes full authenticity guarantee on every product.
Contact info
Fragrance quarters, Trafford Park, Manchester, M17 1LE, Manchester, United Kingdom
- 0161 541 8000
- CustomerService@scent-outlet.com
- www.scent-outlet.com
Your backstage pass to Fragrance
4.3
Excellent
330 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My order was fine until I received it…
My order was fine until I received it with one item missing. Customer service asked for more information, that i provided. No response back from them.
14 January 2026
The products arrived in great condition…
The products arrived in great condition and very well-packaged. Even the item that was marked as damaged packaging/box did not have that much damage. Great prices and brilliant service. Delivery was also very quick and updates were provided regularly.
30 December 2025
They have great products
They have great products. The service was excellent, they kept me informed all the way to delivery. Will be using them again ang recommending to my friends.
12 January 2026
Good price
Came quickly. Very good price. Good condition package. Daughter was thrilled
11 January 2026
Super qu8ck delivery and great price.
11 January 2026
Good value
Very happy with my order, lovely fragrance, which arrived on time. Very good value.
8 January 2026
Very happy with my purchase..
4 January 2026
Perfume
Excellent company item arrived really quick massive discount just cause the box was damaged will definitely buy from this company in future
1 December 2025
Surprisingly good!
Very pleased with my items and arrived in excellent condition.
Big thank you 😊
5 January 2026
Happy customer!
28 December 2025
Best find ever 😁 if you love perfume…
Best find ever 😁 if you love perfume then make this site you’re next stop. Real perfume with slight damaged boxes is not an issue for me it’s still real perfume within the box . Also over 400+ to choose from with updates regularly. Love this site & love the low prices , would recommend to all to take a look
4 January 2026
Disappointed
Disappointed
This website has some absolute gems on it however when something goes wrong it’s a nightmare.
I ordered an aftershave on 16th December. It never arrived so spoke to someone over email who said she would send a replacement. Order SO9344S
That was about 2 weeks ago and the replacement never arrived. I have messaged multiple times and am asked to repeat information constantly. I have been told to wait ten days from the original shipment now (already passed).( for info I’m writing this review on the 11th January)
I’ve ordered a few fragrances from here and have recommended it to a lot of other people also. Sadly I will not be using them again. Very disappointed- your service is really letting you down
28 December 2025
I ordered the 60ml dior sauvage mens…
I ordered the 60ml dior sauvage mens perfum it arrived in a few days . The Box the perfume came in still had the cellophane seal still on . Slight dent in box . Very happy with my purchase . Will deff be ordering from you again in the near future . Amazing value for Money.
3 January 2026
Excellent service
Items arrived quickly & were as described. Would definitely order from again.
2 January 2026
Quick delivery ...got a bargin
29 December 2025
Evening done correctly
Evening,once again ( 3rd time),just perfect. Timing ,product,price.will be back
29 December 2025
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