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Scent Outlet Reviews 

330
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 289 reviews, reviewers had a great experience with this company. Customers consistently praise the authentic products and the wide selection available, often finding discontinued favorites. People are very satisfied with the excellent prices, noting significant savings compared to market rates. The delivery service is frequently highlighted as super fast and efficient, with orders arriving quickly and well-packaged, often exceeding expectations. However, some customers also noted issues with order fulfillment and product condition. A few people experienced missing items or non-delivery, with some reporting difficulties in receiving refunds or replacements. While packaging damage is often expected, some reviewers received products that were physically damaged or leaking, impacting usability.

What people talk about most

Product

Customers had positive experiences with product, often praising the authenticity and value of the perfumes... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the super fast... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great prices, bargains, and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers reporting that products arrived in... See more

Order

Users describe ambiguous interactions with order, with many customers reporting positive experiences such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I actually didnt believe i would get the real perfumes but you know what i am shocked and in love. Perfumes do come in damaged boxes but sooo what we need whats inside not the box. I cant wait to get... See more

Rated 5 out of 5 stars

Amazing customer service! Ordered these items yesterday at 5.19pm and received them today at 2.40pm. Order was perfect and I’m very impressed by them. I’d read some reviews that weren’t great but deci... See more

Company replied

Rated 5 out of 5 stars

The products arrived in great condition and very well-packaged. Even the item that was marked as damaged packaging/box did not have that much damage. Great prices and brilliant service. Delivery was a... See more

Rated 5 out of 5 stars

I ordered a couple of scents to slip in as stocking fillers. Understanding the boxes might be damaged I had armed myself with little chiffon gift bags to use instead. I was delighted to find that th... See more


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier

Written by the company

Scent Outlet is your backstage pass to the planet’s A-list fragrances at fabulous prices if you dont mind a bruised, torn cellophane, incorrect engraving, a dinged corner, a shelf tumbled box.... Retailers ditch ’em, we rescue ’em, the planet breathes easier this way, less waste, and more importantly. . .You bank the savings! This is Fresh-dated stock from the brands you love and brag about, usually damaged on transit and can't be sold at retail so it comes straight to us and we pass on the discount. We've had thousands of buyers over the years, 98.5 % of them positive, grinning ear-to-ear; if you’re the rare frowner and we've made a genuine mistake, we have a full-time customer service support squad to makes it right, fast. Free UK delivery over £40, absolutely no fakes full authenticity guarantee on every product.


Contact info

Your backstage pass to Fragrance

Find the best deals on the biggest brands

4.3

Excellent

TrustScore 4.5 out of 5

330 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(330)

290 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant price

Brilliant price. The only 'imperfection' was cellophane was slightly open, easily fixed with a pinch of tape! Brilliant. Very happy.

8 May 2026
Rated 4 out of 5 stars

I actually didnt believe i would get…

I actually didnt believe i would get the real perfumes but you know what i am shocked and in love. Perfumes do come in damaged boxes but sooo what we need whats inside not the box. I cant wait to get more perfumes at a discounted price.

5 May 2026
Rated 1 out of 5 stars

Avoid this company

Avoid this company, sent out a visibly disgusting unusable child’s fragrance. I email them with clear images showing how disgusting it is with floating bits and liquid being extremely cloudy and they request I return it, having me print off an invoice? Not sure why.. pay for packaging to send back in, all for the sake of a £5 child’s fragrance. Keep the money you lot clearly need it.. they clearly don’t quality check their stuff prior to shipping. Going off a 3rd of their reviews it all seems to be a similar theme, please don’t put any money into these scumbags pockets.

EDIT:

The other fragrance which I’d ordered must also be out of date as well as it stinks of cat urine. Please don’t buy anything from these lot save yourselves the hassle.

7 May 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. They scammed me. They took the advance payment for my project before even testing the product. I didn’t like the product as the quality was so bad. They refused to refund the remaining payments and did not even respond to any emails, calls or texts.
You guys are scammers.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Extremely Poor Customer Service

I bought 2 bottles of perfume, one was fine but the other one was broken. When I opened the box the lid was off the Jimmy Choo bottle. Tried to put lid on but it would not stay on and spray. Tried for a week to get a prepaid label to return faulty goods but still nothing. Several emails sent and 2 customer service replies asking for a video and pics which I sent. Resent pics as they said original pics were blurry (which was rubbish).Said I would contact ombudsman and lawyer, still no label. Would not buy from again. Very poor customer service. Still waiting for a return label and refund of £30.

22 April 2026
Rated 5 out of 5 stars

Brilliant service

Brilliant service. I was looking for a specific fragrance that cost £75 for 50ml. I ordered a bottle from scent outlet for £80 for 125ml bottle and a cheap CK daily spray for £8. All well protected and delivered very quickly. I think it was about two days later. I will get my fragrances from scent outlet from now on.

25 March 2026

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