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Scent Outlet Reviews 

330
•
TrustScore 4.5 out of 5

4.3

Perfume Store
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Review summary

Created with AI, based on recent reviews

Looking at 289 reviews, reviewers had a great experience with this company. Customers consistently praise the authentic products and the wide selection available, often finding discontinued favorites. People are very satisfied with the excellent prices, noting significant savings compared to market rates. The delivery service is frequently highlighted as super fast and efficient, with orders arriving quickly and well-packaged, often exceeding expectations. However, some customers also noted issues with order fulfillment and product condition. A few people experienced missing items or non-delivery, with some reporting difficulties in receiving refunds or replacements. While packaging damage is often expected, some reviewers received products that were physically damaged or leaking, impacting usability.

What people talk about most

Product

Customers had positive experiences with product, often praising the authenticity and value of the perfumes... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the super fast... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great prices, bargains, and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers reporting that products arrived in... See more

Order

Users describe ambiguous interactions with order, with many customers reporting positive experiences such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I actually didnt believe i would get the real perfumes but you know what i am shocked and in love. Perfumes do come in damaged boxes but sooo what we need whats inside not the box. I cant wait to get... See more

Rated 5 out of 5 stars

Amazing customer service! Ordered these items yesterday at 5.19pm and received them today at 2.40pm. Order was perfect and I’m very impressed by them. I’d read some reviews that weren’t great but deci... See more

Company replied

Rated 5 out of 5 stars

The products arrived in great condition and very well-packaged. Even the item that was marked as damaged packaging/box did not have that much damage. Great prices and brilliant service. Delivery was a... See more

Rated 5 out of 5 stars

I ordered a couple of scents to slip in as stocking fillers. Understanding the boxes might be damaged I had armed myself with little chiffon gift bags to use instead. I was delighted to find that th... See more

Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier

Written by the company

Scent Outlet is your backstage pass to the planet’s A-list fragrances at fabulous prices if you dont mind a bruised, torn cellophane, incorrect engraving, a dinged corner, a shelf tumbled box.... Retailers ditch ’em, we rescue ’em, the planet breathes easier this way, less waste, and more importantly. . .You bank the savings! This is Fresh-dated stock from the brands you love and brag about, usually damaged on transit and can't be sold at retail so it comes straight to us and we pass on the discount. We've had thousands of buyers over the years, 98.5 % of them positive, grinning ear-to-ear; if you’re the rare frowner and we've made a genuine mistake, we have a full-time customer service support squad to makes it right, fast. Free UK delivery over £40, absolutely no fakes full authenticity guarantee on every product.

Contact info

Your backstage pass to Fragrance

Find the best deals on the biggest brands

4.3

Excellent

TrustScore 4.5 out of 5

330 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(330)

290 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

My bargain of the week!

The delivery and order were all really straightforward, the damage to the box was minimal and I got my favourite fragrance at a cut price. Highly recommended

23 May 2026
Rated 5 out of 5 stars

Great deals and fast delivery.

Scent outlet offer great deals on many know brands. I have used them many times over the last year and have not been dissapointed with the service or prices.

Many of the items arrive in new or next to new condition with the odd fragrance ariving with the smallest of inperfections on the box.

I highly recommend using them as many of the items are close to half price.

29 May 2026
Rated 5 out of 5 stars

…refund

ordered perfum out off stock but still took money thought it would be a nightmare trying to get a refund but 3 emails later and i got a refund so well done scent outlet

8 May 2026
Rated 5 out of 5 stars

Great value for the prices

Great value for the prices. I bought some with damaged boxes and there was very little wrong, just a squashed corner. Have bought 7 items and will definitely be buying more. Delivery was very fast too.

10 May 2026

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