Great value for money, did i 'need' it? Probably not but good to have. One concerning issue I had after inserting SIM, I started receiving messages from someone chasing an unpaid debt! Thankfully i... See more
Company replied
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Review summary
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Order process straight forward. Sim delivered on time. Sim is working well, Cannot say much until about post service until any issue arise during the term of contract. Hope this helps.
Great value eSim, so good I bought another. The only reason I have taken off a star is that the original eSim was not initially activated. It took me persuading via a few emails to get it going. Als... See more
Company replied
SIM card price, data allowance and validity period were clear when ordering. SIM card arrived promptly and has worked without any problems. Scancom has been a good service for obtaining backup conne... See more
Company replied
Company details
Written by the company
Scancom is a leading telecoms provider with over 30 years of industry experience. As Official Network Partners with EE, Three, O2, and Vodafone, we deliver reliable mobile connectivity solutions tailored for individual and business needs. Our core offering includes preloaded data SIM cards and pay monthly contracts, backed by competitive pricing and dedicated UK-based network support. Trusted by organisations nationwide, we provide scalable, flexible mobile solutions built for performance and reliability.
Contact info
18a park house, meridian business park, east link, LE19 1WZ, Leicester, United Kingdom
- 01162 200 200
- support@scancom.co.uk
- www.scancom.co.uk
4.2
Great
559 reviews
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Replied to 82% of negative reviews
Typically replies within 1 week
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Misleading advertising , Three only
The SIM you purchased is a Three‑network data SIM, and while the description mentions connecting to the “strongest available signal,” this means it will connect to the strongest Three signal, not to other networks such as Vodafone, EE, or O2.
It will always remain on the Three network because it is locked to that carrier’s infrastructure. It does not switch between networks the way a multi‑network roaming SIM would.
Lebara uses the Vodafone network, which explains why your Lebara SIM shows full 5G in your location — Vodafone’s mast in your area is stronger than Three’s.
Your devices being 5G‑capable is not the issue; this is simply a difference in network coverage, not the handset or SIM card itself.
above is the reply I've got on email complaining that the sim card is not as advertised:
Three 500GB per month Preloaded Data SIM - Access to Three & Vodafone* - Connects to the Strongest Signal available.
Be aware no matter if you have a 5G Vodafone antenna next to you it won't automatically by default connect to it.
27 January 2026
Reply from Scancom
Thank you for your feedback. We’re sorry for any confusion regarding network coverage.
Coverage depends on the local network infrastructure, not the device itself. We understand this can be frustrating, and we encourage customers to check local network availability when choosing a SIM.
If you’d like further clarification or assistance, please contact us at support@scancom.co.uk
— we’re happy to help ensure you have the right solution for your needs.
The connection has been consistently…
The connection has been consistently stable thus far.
We anticipate making future purchases.
30 September 2025
Reply from Scancom
Thank you for your feedback. We’re pleased to hear that the connection has been consistently stable and we appreciate your continued confidence in our service.
Reply from Scancom
Thank you for your feedback. We’re pleased to hear that you’re happy with both our pricing and service.
Worked fine for a month
Purchased 4 x 1000gb 3 network sim cards, they have now stopped working, had them just over a month. Should refresh for 18 months.
£360 down the pan.
Bought a new £300 router thinking mine was the problem, obviously it isn't.
Not a happy chap, no TV, no CCTV and no Hive.
Order #14636
31 January 2026
Unprompted review
Reply from Scancom
Thank you for bringing this to our attention. We’re very sorry to hear about the issues you’re experiencing and understand how disruptive this must be, especially with essential services affected. This is certainly not the experience we want for our customers.
Please contact us directly at support@scancom.co.uk
, quoting your order number 14636, so we can investigate this as a priority and work to resolve the issue for you as quickly as possible.
Reply from Scancom
Thank you for your feedback. We’re pleased to hear that the service was easy to set up and use.
Reply from Scancom
Thank you for your feedback. We’re delighted to hear that you’re happy with the pricing and that everything is working perfectly.
Reply from Scancom
Thank you for your feedback. We’re glad to hear that your experience has been positive so far.
KEPT MISSING THEIR DELIVERY
KEPT MISSING THEIR DELIVERY. GOT THERE EVENTUALLY.
GOOD SO FAR
6 January 2026
Reply from Scancom
Thank you for your feedback. We’re glad everything has arrived and that your experience has been positive so far.
Reply from Scancom
Thank you for your kind feedback. We’re delighted to hear that Clifton and our Customer Support team provided exceptional service.
All was well until delivery
All was well until delivery. The driver claimed to have called at the agreed time, while I was in the house and failed to deliver.
After sending messages etc, the item arrived following day on time.
5 January 2026
Reply from Scancom
Thank you for your feedback. We’re sorry for the confusion around the delivery attempt and understand how frustrating that must have been. We’re glad the issue was resolved and that your item arrived the following day as expected. We appreciate your patience and hope you’re enjoying your purchase.
The network coverage is really good.
6 January 2026
Reply from Scancom
Thank you for your feedback! We’re really pleased to hear you’re happy with the network coverage.
Value for money.
After initial issues with the delivery company recording that it hadn't received the item, of which i am not sure where the process fell down, the support team refunded the delivery fees and the product was delivered to the new timescales that they had advised on time.
While unfortunate this wouldn't stop me from recommending Scancom to others or using again myself.
Overall despite the hiccup I am happy with the purchase and the support received and especially the value for money.
5 January 2026
Reply from Scancom
Thank you for taking the time to share such a detailed review. We’re sorry for the initial delivery issue, but we’re really pleased our support team was able to resolve it quickly and keep you informed throughout. It’s great to hear that the product arrived within the revised timescales and that you were happy with the support and value for money. We truly appreciate your recommendation and look forward to serving you again in the future.
Reply from Scancom
Thanks for your review! We’re really happy to hear you’re enjoying the great price and reception.
Fast delivery, good price, solid service.
Fast delivery, sim was a good price for data allowance ,and thus far the service has been strong and rock solid.
9 January 2026
Reply from Scancom
Thank you for your great review! We’re glad to hear you were happy with the price, fast delivery, and data allowance, and that the service has been strong and reliable so far. We really appreciate you taking the time to share your experience.
Excellent experience
Excellent experience, good choice and cheaper than elsewhere - would recommend 👍
2 January 2026
Reply from Scancom
Thank you so much for the great feedback! We’re really pleased to hear you had an excellent experience and found good value with us. Your recommendation means a lot — we hope to see you again soon 👍
Flawless 👍🏾
Quick next day delivery and everything works fine. Just plug and play for the sim activation of the data plan 👏🏾👏🏾👏🏾
9 January 2026
Reply from Scancom
“Thanks so much for your review! 😊 We’re glad you enjoyed the fast delivery and easy plug-and-play setup.”
Reply from Scancom
“Thanks for the great feedback! 😊 We’re glad you found the ordering easy, the value good, and the delivery fast.”
Value for money
Great value for money, did i 'need' it? Probably not but good to have. One concerning issue I had after inserting SIM, I started receiving messages from someone chasing an unpaid debt! Thankfully it stopped after a few days!
(EDIT: That Scancom actually reply quickly and in context to their reviews demonstrates that they care about their business and customers. Thank you!)
28 July 2025
Reply from Scancom
Thanks for sharing your experience! 👍 We’re pleased you found it good value, and sorry for the initial SIM messages. These can occasionally happen and usually stop within a short time.
Reply from Scancom
Thanks for your feedback, and sorry for the delivery delay. We appreciate your patience and will pass this on to our delivery partner
Reply from Scancom
Thank you for the great feedback! 😊 We’re glad you were happy with the fast dispatch.
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