Saxen Ltd Reviews 

I was given Saxen's details at a recent trade show have tried out the Ergohuman chair from Mesh. Saxen's staff were very helpful, and arranged a speedy delivery, even getting me the prebuilt chair rather than the standard self build option. The chair has dramatically improved my back pain and I am letting everyone know!

Bought a computer chair, so simple chair arrived about 12 hours after ordering it!

I ordered an office chair from Saxen and within minutes received an email to say it was being despatched.

It arrived within the stated delivery time and was very easy to assemble. It is extremely comfortable and is used daily.

Traditional Oak Wood and Leather Office Chair / The courier forgot to leave a card saying it's left at my neighbour next door. Great customer service at Saxen Ltd though. But hey! I got it!! great to put together. I am overall happy with it. Great height and system. Looks like to be the great looking and sturdy chair I wanted. I had to use my glue to have the screws cover sticking for some of them though. Other than that it does the job you expect. Well over £100 but solid pine. Had it for two weeks now touch wood it's all good! :-) - The lift of the chair gave up after 2 years I asked for a replacement but no response. not ideal/good customer service. Be blessed.

The product is great quality accurate delivery information no stress

The new chair is a big improvement on my old chair in every way and the soft casters are well worth the small extra charge. The chair arms align well with the desk and provide good support when using keyboard and mouse. Would recommend this chair to anyone.

I have searched widely for a traditional type of wooden desk chair that still had modern features: castors and adjustability. It was a relief to finally find one at Saxen.

I am very happy with the overall look of the chair, and it is relatively comfortable to sit in, but it's not quite as adjustable as I had hoped. I was also a little unhappy about small areas here and there where the wood was not properly stained to match the rest. The sleeve which hides the central column is also made from very cheap plastic that has some rough edges.

However, the chair fits with the character of the old desk I'm using and I'm grateful for that. The company was very good to deal with and answered my specific question about dimensions speedily.

Solid well built furniture. When I had difficulties receiving the order, staff were very helpful and polite when trying to rearrange delivery.

Ordered in the evening, dispatched next day, arrived day after. 2 boxes because of the weight. Instructions were a little unclear, but final assembly proved I had interpreted them correctly after all. Product is solid and looks awesome.

Price was reasonable (and cheaper than some others), product was fine, delivery was fairly prompt and on-schedule

I ordered 2 lanterns. They arrived damaged by the transport. The customer service was good and they sent me a new one quickly.

The fact the item arrived broken was a bit their fault from the packaging.

I only ever purchase our office furniture from Saxen these days - good value, great quality & top notch service ! Having suffered terribly through dealings with another company who provide 'Furniture for use At Work' I see no reasone to look elsewhere. We are in a remote & rural location but it is refreshing that Saxen do not penalise us for this by imposing astronomical delivery fees - unlike many other companies.

Looked for ages to find suitable furniture for our new premises. Settled on Henley range desk, meeting table and some cupboards. very impressed with overall appearance of the product.

It would have been five stars, except the delivery drivers who also put the products together, left a bit of mess (although they took away the main packaging) and left a nice dirty hand print smack bang in the niddle of our newly painted white meeting room wall.

After waiting over a month for another company to deliver me a sit-stand desk I finally gave up and tried Saxen. I paid for the 24 hour service, and while I ordered too late to get it next day it did come the day after (this was made clear during the order process). The desk itself is really nice quality and wasn't too tricky to assemble. All in all I'm very pleased with both the desk and service provided.

The company has made no effort to help me to resolve an issue I had with my office furniture. The delivery was very average, The desk was great but the walnut effect was unacceptable with worn edges and a piece of vinyl missing as if it was once display model. We had to doctor it ourselves before it looked acceptable. A tear appeared in the office chair. Saxen put together a story and said I had caught it on a sharp object such as my desk corner. The tear actually appeared from what started off as a tiny blemish in the leather which began to open up as it was sat on. The service I have received is unacceptable as I haven't even paid for these items yet and I feel very let down by the service I have received. They even had the cheek offer me a new chair that was still over £80 considering we had already forked out well in excess of £500.

I was reluctant to purchase a chair due to the 20 day wait, but in all honesty I am glad that I did. The chair is superb quality and not to be confused with those offered in high street stationers for considerably less.

This is built to last and very, very comfortable.

Staff at Saxen always replied to emails very quick giving me quality service and attention. I would recommend them to anyone looking to purchase an office chair built to last.

Excellent Service!

They managed to obtain an item for me, from their supplier, although it was stated that it was no longer available. Their customer service was very efficient as they kept me informed throughout.

City link was delivery company used, promised delivery on certain date, when I rang them because not arrived by 4.45pm, was told would be delivered that day, last item on van and they worked till 5.30pm. nothing arrived by 5.45pm. contacted again, was told driver was running hour late, would be delivered that day. By 7pm. gave up hope! Speaking to them next day after waiting in a queue on phone for 20 mins. a lady named Heidi, apologosied and arranged special delivery within an hour the item arrived. Why do customer service staff lie? Which had happened to me twice day before, they had no intention of delivering on day arranged and recorded on tracking system. So I advise customers to be aware of this poor service. So sad because the desk was of great quality and we are very pleased with it. Maybe if other customers have same problems with delivery, your company should reconsider delivery agents!