Absolutely terrible experience!!! I saw Savage X advertised on Instagram and decided to give it a try. Big mistake. After my first purchase, €59.95 was charged from my card for a... See more
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At first I got problem with the checkout point with my payment, probably a bug from the system because other websites had no problems. So I contacted the support and I must say - I got Wonderful help... See more
Company replied
One star because they do have live chat support. But it's a shocking experience trying to cancel the dodgy VIP membership. They denied my account existed 4 times in a row and quickly exited the chat... See more
Company replied
Webpage would not load photos or information on several categories. In order to make my purchase, I had to open my mobile phone and find the item I wanted, then copy the item name into the search bar... See more
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Company details
Written by the company
Rihanna, icono musical y de estilo, se embarca en su nueva aventura como diseñadora de lencería. Con el objetivo de crear una línea de ropa interior que se adapte a todas las siluetas y tonos de piel, Savage X Fenty celebra la valentía, la autoconfianza y la inclusión. En colaboración con un equipo formado por los mejores profesionales de la industria, la marca está preparada para irrumpir y redefinir el mercado con precios asequibles y un amplio rango de tonos nude.
Contact info
Schlesische Str. 38, 10997, Berlin, Germany
- support@savagex.es
- www.savagex.es
2.4
Poor
705 reviews
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Absolutely terrible experience!!!
Absolutely terrible experience!!!
I saw Savage X advertised on Instagram and decided to give it a try. Big mistake.
After my first purchase, €59.95 was charged from my card for a membership subscription that I honestly did not realize I had activated. As soon as I noticed the charge, I contacted customer service and asked to cancel the membership and refund my money.
And what followed was ridiculous.
I had to wait several days just to get an answer from an agent. Then I spent a huge amount of time explaining the same thing over and over again. They kept trying to convince me to stay with discounts and promotions, and when I repeatedly said I wanted my money back, they simply told me that they would not refund the €59.95 and had converted it into store credits instead.
Excuse me?! I did not ask for credits. I don’t want credits. I don’t want another purchase. I want my money back.
And the quality of the underwear itself was also extremely disappointing. The fabric feels very synthetic, and the metal detail on the front of the underwear literally digs into the skin and is uncomfortable to wear.
What makes this even more frustrating is how easily they dismiss €59.95, as if it were nothing.
For Savage X, maybe €59.95 is just a number. For me, €59.95 is a week of groceries for my family.
I was attracted by their advertising on Instagram, gave the brand a chance, and ended up spending days fighting with customer service just to get back money I never wanted to convert into store credits.
Extremely disappointing experience. I will definitely think twice before trusting Instagram advertising and this company again.
6 August 2026
Unprompted review
Reply from Savage X Fenty Espana
Dear Sveta,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about your frustration and understand how stressful this situation must be for you, especially regarding the charge and your interactions with our team.
Your feedback about both the subscription process and the product quality is very important to us, and we deeply regret that your experience fell short of your expectations. We completely understand that a store credit is not what you were looking for when you requested a refund.
We want to review your account personally and help find a resolution for you. We have sent you a request for a private message so we can look into your details directly. Please reply to us there whenever you are ready so we can assist you.
Best regards,
The Savage X Fenty Team
At first I got problem with the…
At first I got problem with the checkout point with my payment, probably a bug from the system because other websites had no problems. So I contacted the support and I must say - I got Wonderful help by Melissa 💜
She helped me through everything and had such patient and was so lovely and just a great person while helping me out with it all. Thanks to her - I could make my payment go through and everything works perfectly again. Now I'm just waiting for the products to arrive, I'm so glad and Melissa just made my day. Thank you kindly again 💜
1 May 2026
Reply from Savage X Fenty Espana
Hi Nadia! 💜
Thank you so much for taking the time to share your experience!
We are sincerely sorry for the checkout glitch you encountered, but we are absolutely delighted to hear that Melissa was able to provide such wonderful and patient support. She truly is a star in our team, and we will make sure to pass your kind words along to her—it will surely make her day!
We hope you love your products when they arrive. If you need anything else in the future, please don't hesitate to reach out. Happy training! ✨
Best regards,
Daniela, Savage X Fenty ES
The web is a little wierd
The web is a little wierd, when your in the shopping basket there is no option to go back. Also, the promotion screens either blocks all your view or like 90% of it... Lovely products but it's uncomfortable to browse.
14 March 2026
Reply from Savage X Fenty Espana
Dear Alice,
Thank you so much for sharing your experience with us. While we are thrilled to hear that you love our products, we sincerely apologize that navigating our website has been frustrating for you.
We truly appreciate your specific feedback regarding the navigation options in the shopping basket and the layout of our promotional pop-ups. Insights like yours are incredibly valuable, as they help us identify exactly where we can improve to make the browsing experience smoother and more enjoyable for everyone.
I have personally shared your comments with our web development and design teams so they can look into these issues for our upcoming site updates. We want the process of shopping for your favorite gear to be as seamless as the workout itself!
If you need any assistance with a future order or encounter any other technical difficulties, please don't hesitate to reach out to us directly. We are always here to help.
Best regards,
Daniela
Customer Service | Savage X Fenty ES
Beyond disappointed
So beyond disappointed. I ordered two bras over a month ago and still haven't received a thing. I have tried everything, phone number, email and I can't seem to reach them to get information. I also got charged 50 euros for the VIP membership which I think is disgraceful enough, without the fact that the only reason I signed up was for the order I made, and still have not received it. I was so excited to give this brand a try and I have never felt more lied to or tricked.
10 December 2025
Unprompted review
Reply from Savage X Fenty Espana
Dear Ana,
We are so sorry to hear about your experience. I understand you are deeply frustrated by the missing order. We truly apologize for the distress and confusion this has caused.
To help us investigate your missing package and membership status immediately you can contact us via any of these channels:
• Email
• Online Chat
• WhatsApp
• Social Media (DM)
Here's the contact page link:
https://help.savagex.com/hc/es-es?_gl=1*1fu4ts4*_gcl_au*NTY1ODE0MjEzLjE3NjU0NjA4Mzk.
We are committed to resolving this quickly.
Sincerely,
Daniela, Savage X Fenty ES
Members get HIGHER prices- Confirmed
By mistake I had two accounts of savage but i was member only in one of them. It tookme by surprise to confirm that on the account I was not member some of the items i was about to order had lower prices than the ones offered as member. Dishonest practices.
9 December 2025
Unprompted review
Reply from Savage X Fenty Espana
Estimada Natalia:
Le agradecemos que nos haya contactado y nos haya expuesto su preocupación. Comprendemos su sorpresa y frustración al ver precios distintos y lamentamos mucho que esta situación le haya generado la impresión de falta de transparencia. Le aseguramos que buscamos la máxima claridad en nuestras prácticas.
Permítame explicarle la razón más común de estas diferencias de precio:
Las cuentas nuevas o no-miembro a menudo se benefician de ofertas de introducción o promociones especiales (por ejemplo, el primer conjunto a un precio muy reducido) diseñadas para que los nuevos clientes prueben Savage X Fenty. Una vez que se activa la membresía VIP, estas ofertas promocionales de bienvenida ya no están disponibles.
El valor de la membresía VIP reside en los beneficios constantes y a largo plazo que una cuenta regular no tiene, tales como:
• Precios VIP exclusivos: Descuentos significativamente más altos en los precios de catálogo a lo largo de todo el año.
• Crédito VIP: La opción de usar el crédito de 59,99 € (si no se salta el mes) para obtener prendas premium a un coste efectivo mucho menor.
• Acceso anticipado: A colecciones y ventas exclusivas que no están disponibles para el resto de clientes.
Si necesita ayuda en algo concreto, le pido que nos contacte a través de Facebook, Instagram, chat en línea o WhatsApp y nos encantará ayudarle.
Un cordial saludo,
Daniela, Savage X Fenty ES
Don’t trust their membership
After clicking on a instagram add where they promoted a discount you have to agree to their “therms and conditions and a Rewards Membership” when buying somehting with this discount. Month later this membership means paying 50 euros every month only to unlock certain unclear advantages after ordering something with a minimum of 50 euros. Very misleading, very unclear. Would def not recommend this company and their obscure way of marketing
2 September 2025
Unprompted review
Reply from Savage X Fenty Espana
Dear J.P.,
Thank you for your feedback. We understand your frustration, and we want to apologize for any confusion regarding our VIP membership. We always aim to be as transparent as possible, and we'd like to clarify a few things.
Our VIP membership is an optional program that offers exclusive perks and discounts. We do our best to clearly explain the terms and conditions during the initial purchase process and in follow-up emails. We also offer the option to skip the month at no cost. This is an important feature that allows you to maintain your membership benefits without being charged.
We are always here to help. If you have any questions or need assistance with your account, please don't hesitate to reach out to us through email, chat on our website, social media, or WhatsApp. Our team is ready to help you understand all the benefits and options of your membership.
We appreciate you bringing this to our attention.
Sincerely,
Daniela, Savage X Fenty ES
BEWARE OF SCAM
Never register even on this scam site, if you don't want then to be authomatically charged every month 50 euro. its horrible. I bought two items and wasn't aware they did subscribe me, there was nothing added to summary nothing indicating I'm buying the subscription, untill I noticed I did lack money on paypal and started to search it and found this company was charging me for two month in a row for some subscription I never bought. I tried to reach to cancel my subscription and get a refund, but they never did refund anything on top of that canceling that subscription was difficult, there is no such option in your account in their site, only they can do it after continuous writing to their support they did cancel it, but I never got any refund from them, so their so called sale in the end will cost you much more money then you would want to spend even on just regular purchase, stay away...they have been sued before, there is entire article online, but they didn't change their scam tactics even after that
20 June 2025
Unprompted review
Reply from Savage X Fenty Espana
Dear client:
Thanks for sharing your opinion.
I would like to explain a bit more how our membership works. You can choose between a guest purchase and a VIP purchase, and this is indicated from the very beginning. If you choose VIP, then you are asked to accept terms and conditions. Once enrolled, you have until the 5th of each month to skip paying for that month. Otherwise, the site will charge you $49.95 (currency depends on country), which works as a credit that you can put toward purchases from Savage x Fenty. You can contact us via chat, email or social media to ask for a cancellation. We will be glad to help you.
Best regards,
Daniela, Savage X Fenty ES
I have just made an order as I see they…
I have just made an order as I see they have a sale however why is it so difficult to get a response from chat. I did not subscribe to anything and it’s ridiculous that I need an agent to cancel this. I do not want to be charged for subscription I am not interested in
10 April 2025
Unprompted review
Reply from Savage X Fenty Espana
Dear Ruby,
Thank you for contacting us.
We sincerely apologize for any inconvenience you may be experiencing.
If you wish to cancel your membership, please feel free to contact us via email, through the chat function on our website/app, or by sending us a private message on our social media channels. We will be happy to assist you with the cancellation process through any of these methods.
If you have any further questions, please do not hesitate to contact us.
Sincerely,
Daniela, Savage X Fenty ES
I love all the things I have bought.
I love this company. I needed to contact them and the service was brilliant.
I will keep on buying from them. All the things I have bought are very good quality and I love everything.
13 September 2024
Reply from Savage X Fenty Espana
Hello, Gudrun:
Thank you for the review! It is a please having you on the page!
We always strive to have all of our customers satisfied, and we are truly happy when we see a comment like this. We invite you to check out the page and all of your benefits. Do not forget that every second Tuesday you have a 15% discount on Fenty Beauty and Fenty Skin products and that all of your exchanges are free.
Best regards,
Alex, Savage X Fenty Spain
Reply from Savage X Fenty Espana
Hello,
Thank you for the review. We are very happy that you are satisfied with our articles.
We strive to give our best and make our customers happy. Each happy customer is positive feedback for our business.
We invite you to check out our page and our Savage X Fenty box. Every month, we have new sets prepared carefully for every person subscribed on our page.
Best regards,
Alex
Savage X Fenty, Spain
The worst customer service!
The worst customer service I have ever dealt with! If at some point you want to close your account and still have credits dont expect to be reimbursed! They won't give you back your money.
I have been writing and fighting with them by email. Almost 30 emails. And they keep ignoring me.
12 November 2023
Unprompted review
Reply from Savage X Fenty Espana
Dear Alizeé,
We are very sorry for these words of yours. Also, we must inform you that you can use your loans whenever you want, it is your money. You can also contact us by phone.
We are at your disposal for everything.
Best,
Caren, SavageXFenty.
The UI/UX design is perfect
The UI/UX design is perfect, very intuitive. Navigation and workflow is perfect and the quality of the Img is incredible.
3 November 2023
Reply from Savage X Fenty Espana
Dear Santiago,
We are very glad that you like our page.
We hope that you will continue to enjoy all the benefits we offer you.
We are at your disposal.
Best,
Caren, SavageXFenty, España.
I subscribed to VIP
I subscribed to VIP, then I made an order. Which I never received, never heard back about. So I contact the support by chat to get a refund and cancel VIP because I don't see the point. Alba convinced me not to cancel VIP if she offers me 20eur of store credit. So today i went to buy something on the website with store credits. Didn't work on my phone. So I contact the chat that tells me to go on a laptop. On my laptop I see the store credits, So I tried to order a first time, it said my card didn't work, so I try a second time, my card worked but I see the store credit didn't work... So I still paid full price. So far not good experience at all...
24 July 2023
Reply from Savage X Fenty Espana
Hello, Ophélie:
Thank you for this review. We are really sorry for the inconvenience. As always, we will try do explain everything and help you in the best possible way.
First of all, we would like to inform you that the client can become our Xtra VIP member only by accepting it on the page. Customers can chose on the page to make an order as a regular member or as a VIP one. If you chose a VIP price, you will be asked if you agree to become out Xtra VIP member or no; it is not obligatory. Also, we would like to emphasize that the Xtra Savage VIP membership is not permanent, you can cancel it anytime.
Moreover, we will check this case and contact you. The best way to help a customer is by talking and understanding. Very soon our customer service will get in touch with you.
Best regards,
Alex, Savage X Fenty - Spain
Webpage would not load photos or…
Webpage would not load photos or information on several categories. In order to make my purchase, I had to open my mobile phone and find the item I wanted, then copy the item name into the search bar and add to cart without seeing a photo.
5 December 2022
Reply from Savage X Fenty Espana
Dear Nicole:
Thank you for your message. We greatly appreciate your assessment and we are very sorry to know that you have not been able to buy easily on the page. We hope to hear your opinion once you receive your new products and I hope this does not happen again.
Best regards,
Dani Savage X Fenty
THE WORST OF THE WORST
THE WORST OF THE WORST
The costumer service - horrible
Shipping company they use - awful
Quality of the products DOES NOT correspond to the prices
16 November 2022
Unprompted review
Reply from Savage X Fenty Espana
Dear Tanya:
Thank you for your sincere review.
We apologize for any inconvenience and invite you to contact us by phone, chat, email or social media by private message. I'm sure we can sort out any problem.
Best regards
Daniela, SXF ES
top top top top top top
3 October 2022
Reply from Savage X Fenty Espana
Estimada Ursula:
Gracias por su comentario. Nos alegra que le guste la página. Le invitamos a que siga disfrutando de la página y de los conjuntos en oferta, la caja Xtra VIP y muchos otros. Para cualquier consulta, no dude en ponerse en contacto con la atención al cliente, le ayudaremos con mucho gusto.
Atentamente,
Alex, Savage X Fenty ES
Very bad UX
The website only shows prices for monthly members. I don't want the monthly membership which makes it impossible to project prices before opening the subpage for the product. Explanation of monthly membership is not clear at all!
28 August 2022
Reply from Savage X Fenty Espana
Dear Konrad:
We are very sorry that you do not want to use the VIP membership and enjoy the benefits it offers. In any case, you can see the standard prices on the page.
There are two prices under each item.
We are at your disposal.
Best,
Caren SXF ES.
Very Easy Thakns
17 August 2022
Reply from Savage X Fenty Espana
Hello Hellen:
Thank you for the review! It is great that you find it easy to make an order and use the website; we are grateful for your opinion.
We always want our clients to be satisfied with the service and if there is a problem, the customer service will be happy to help you. In the meanwhile, we invite you to check up on your perks such as savings of up to 25% on full-price styles, access to Xtra VIP-only sales & offers etc. It is a pleasure to have you on the page.
Best regards,
Alex, Savage X Fenty ES
I was charged 50 for a membership that…
I was charged 50 for a membership that I did not sign up for, when I had bought 2 items two weeks ago,
The customer service agent proceeded to copy and paste the same paragraph over and over explaining that I could buy bras when I am a MAN. Why on earth would I want to buy lingerie for ladies? It's obvious that she didn't even bother to read my complaint, and once she read it, she refused to refund my money.
Poor customer service, this is literally a scam, I will never buy from this store again, and I will go on social media, to the bank and even to the police if necessary.
I thought Rihanna wouldn't do this, it's a shame really cus I like her music...
6 July 2022
Unprompted review
Reply from Savage X Fenty Espana
Dear Ronald:
I am very sorry to read your comment and know that you have this type of problem. I ask you, please, if you buy a lot online, it is necessary to confirm the terms of each company, since in those terms we confirm all the information. My recommendation, so that you can resolve your case as soon as possible, is to contact us by phone and explain what happened. In this way, our agents will listen to everything and will be able to understand the problem you have. I assure you that everything has a solution and that you are in the best hands.
Best regards,
Dani Savage X Fenty
Everything was perfectly solved
4 May 2022
Unprompted review
Reply from Savage X Fenty Espana
Estimado Sergio:
Muchas gracias por su valoración.
Nos hace felices oír palabras tan bonitas.
Estamos a su disposición.
Atentamente,
Caren SXF ES.
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