My experience is always amazing! The only negative comment I can make is not enough merchandise in my size range. I would buy everything if the colors offered came in my size. The product I do receive... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Not as many styles as I had hoped for aa bigger size but am very glad I could find them as I can't find anything in person. Hopefully they'll be a good fit. Paying was a bit difficult my address kept... See more
Company replied
WARNING: DO NOT FALL FOR THIS VIP “MEMBERSHIP”! Savage X Fenty charges your account without clear consent and hides the fact that it’s a recurring monthly payment. I accidentally got billed for multip... See more
Company replied
It was a very good experience. The App was easy to navigate. The things were very beautiful and cute . Some thing is there for every taste.
Company replied
Company details
Information provided by various external sources
Savage X Fenty ist das jüngste Unternehmen von Musik- und Mode- Ikone Rihanna, bei welchem sie ihr Talent als Unterwäsche Designerin unter Beweis stellt. Davon inspiriert, eine Linie zu entwerfen, die alle Schattierungen und Formen von weiblichen Körpern zelebriert, will Savage X Fenty Frauen ein Gefühl von Angstlosigkeit, Selbstbewusstsein und Dazugehörigkeit vermitteln. In Zusammenarbeit mit den Besten aus den jeweiligen Fachbereichen ist eine Marke entstanden, die den Markt mit erschwinglichen Preisen und einem großen Angebot an Nude-Tönen neu definiert.
Contact info
Schlesische Str. 38, 10997, Berlin, Germany
- +(49) 030 88789195
- support@savagex.de
- www.savagex.de
3.7
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Loved ❤️❤️❤️
6 February 2023
Reply from Savage X Fenty Deutschland
Hey Mariam,
Thank you so much for your awesome feedback! ❤️
We are thrilled to hear that we have fulfilled your expectations and that you love our shop! We are very grateful for your support!
Have a wonderful day! 😊 🌞
Kind regards,
Lisa - Savage X Team
My personal number one.
11 January 2023
Reply from Savage X Fenty Deutschland
Hey 𝐌𝐚 𝐫𝐢𝐞! 👋🏼
Thank you for the great feedback. 🤩
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. 🥰
We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. ✨
Enjoy wearing your new Savage X products 👙 and follow us on Instagram and Facebook where we present the latest news and our bestsellers! 📲
Kind regards,
𝐙𝐨𝐞́
Savage X Team
🛒https://www.savagex.de/
PS: ℍ𝕒𝕡𝕡𝕪 ℕ𝕖𝕨 𝕐𝕖𝕒𝕣! 🎄
Horrible Membership Conditions
I am just shopping just because you guys tricked me into being VIP. It was not clear to me that I had to pay
- 50 euro a month
- no answer from you regarding cancellation
- and I had 100 euro store credit, I cant even spend all at one! It is ridiculous.
25 December 2022
Reply from Savage X Fenty Deutschland
Hey Betül,
We are terribly sorry that you have had such a bad experience with our shop, that you feel tricked and that you see our VIP membership as a bad thing.
We also think it's a pity that the numerous information and hints of membership, which are displayed everywhere on our website and especially in the first order process, did not reach you. Because at the beginning of each month you can skip your membership and avoid monthly payments with just one click, but still enjoy all the advantages that VIP status offers. Sounds nice, doesn’t it? 😊
Furthermore, we find it a pity that you feel forced to use your VIP credits. Did you know that they have no expiration date? Which means that you can use them whenever you like, when you really need something from our sortiment or if a collection sweeps you off your feet – in months or even years to come, stress free. :) Of course they can be used within one order, please contact our customer support so that we can help you with that or with the cancellation of your membership, it that is still your wish.
Please keep in mind that we take our customer’s requests seriously and not one of them gets ignored. Please check if you used our official support ✉️ email address support@savagex.de.
Apart from that you can keep in touch via 🎧 Live chat https://www.savagex.de/livechat, Facebook Messenger option or simply 📞 call us at 030 8878 9195.
Since our main goal is the satisfaction of our customers, we will pass on your feedback and thank you for it, because it helps us to grow in every way.
The whole team wishes you a merry Christmas! ❄
Kind regards,
Emma from your Savage X Team
Reply from Savage X Fenty Deutschland
Hi Jennifer, 👋🏻
thanks for sharing your feedback and giving us a good star rating! ⭐
We're glad to know that you love our products and services! 🥰
You are always welcome to us. 🤗
Have a fabulous day! 💐
Best regards
Lilly - Savage X Team
Excellent
The Customer Service is excellent, and the products even better. Rihanna really never disappoints
28 November 2022
Reply from Savage X Fenty Deutschland
Hi Sandra,
We are delighted to hear that your experience with our shop was at the highest possible level and worth 5 bright stars! ⭐ ⭐ ⭐ ⭐ ⭐
Our goal has always been exactly what you mentioned, to give our members an unforgettable experience from the very beginning of their membership, including unbeatable quality, hottest designs 🔥 and dedicated colleagues in customer support. We are so proud to have customers like you who recognize our efforts and gives us this kind of feedback. That’s definitely our biggest reward! 🏆
Stay in love with Savage X and enjoy the rest of your day! 🍹
Kind regards,
Emma and the Savage X Team
Love Savage x Fenty
Love the concept and making of the website.
Service and Special sales are on point!
27 November 2022
Reply from Savage X Fenty Deutschland
Hey 𝐋𝐞𝐨𝐧𝐢𝐞! 👋🏼
Thanks a lot for the great review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. 🌟
We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. 💌
🛒 We are happy to hear you enjoyed shopping with our sales, and we hope you will enjoy your new 𝕊𝕒𝕧𝕒𝕘𝕖 𝕏 𝔽𝕖𝕟𝕥𝕪 𝕡𝕣𝕠𝕕𝕦𝕔𝕥𝕤!
Have a nice week!
Kind regards,
Zoé
Savage X Fenty Team
SAVAGE is good
I like SAVAGE's VIP program, that allows you to save money and buy awesome lingerie at the same time.
Quick and honest return. Good quality of goods.
25 November 2022
Reply from Savage X Fenty Deutschland
Dear Xeniya,
Thank you for your great review! 😀
We are very pleased that you are so happy with our VIP program!
Thank you very much for your support!
Have a wonderful day! 😊
Best regards,
Peter-Savage X Team
I’m just in love with everything 😍😍
25 November 2022
Reply from Savage X Fenty Deutschland
Hello Ines 👋🏻
Thank you for your great stars! ⭐
Thank you for loving our brand! 🥰 Your review of our products means a lot to us! We are very thankful for members like you and hope you will stay with us for many years to come! 🤗
Also discover our social media channels like Facebook 👍🏻 & Instagram 💖
Personally. Inspiring. Diverse.
I wish you a nice weekend! 💐
Warm greetings
Lilly - Savage X Team
love youuuuu
24 November 2022
Reply from Savage X Fenty Deutschland
Hey Mahshad,
Thank you for taking your time to provide us with a review!
We are very happy that you are so satisfied with our shop!
Visit us again soon! 🥰
Kind regards,
Lisa - Savage X Team
Reply from Savage X Fenty Deutschland
Hi Laura 😍
Thank you so much for your 5 stars and sharing your more than perfect feedback about our items! We are blown away by your love for our brand and the fact that at Savage X you can always find exactly what you are looking for, weather it’s a certain design, material or colour. The quality and comfort go without saying. 😉
💣 P.S. Pamper yourself and get ready for the upcoming holidays with our Cyber Month Sale, the biggest SALE of the year!
Until your next visit to our shop we wish you a wonderful November day! 🍂
Warm greetings,
Emma from your Savage X Team 🖤
Love Savage x Fenty
I've made lots of orders from Savage x Fenty, both in the United States and now in Germany. Everything has always been fabulous.
17 November 2022
Reply from Savage X Fenty Deutschland
𝑯𝒆𝒍𝒍𝒐 𝑺𝒕𝒆𝒑𝒉, 🖐🏼
Thank you for your great review and your fabulous ⭐⭐⭐⭐⭐!
Your words sound like 🎶 to our ears. We are glad that you love Savage X so much and that everything is going to your satisfaction!
𝑉𝑖𝑠𝑖𝑡 𝑢𝑠 𝑎𝑔𝑎𝑖𝑛 𝑠𝑜𝑜𝑛 𝑎𝑛𝑑 𝑠𝑡𝑎𝑦 𝑖𝑛 𝑙𝑜𝑣𝑒 𝑤𝑖𝑡ℎ 𝑆𝑎𝑣𝑎𝑔𝑒 𝑋! 💖😍
Kind regards,
Natascha - Savage X Team 👙
Reply from Savage X Fenty Deutschland
Hi Lea,
We couldn’t be more thrilled about your 5 stars, your kind words of support and your enthusiasm about the unbeatable discounts that we offer to our members! 🖤
You can already see in our Fashion Show Collection https://www.savagex.de/features/show?nav=fashion-show-main how creative our Designer Team can be and we are sure you will stay in love with Savage X forever and ever! 🙌
Best regards,
Emma – Savage X Team
Reply from Savage X Fenty Deutschland
Hello Danae, 👋🏻
It is a real pleasure for us to read that you are satisfied with the style and quality of the products you have purchased.
Your opinion counts. 🙏
We are happy to have found a returning customer. 🙌
Don't miss our new hot styles from our Savage X Fashion Show Vol.4. - grab it before it's too late! 😉
Have a nice day. ☀️
Warm greetings
Lilly - Savage X Team
Staff is a good advisor
Staff is a good advisor. I have a problem with VIP membership credit and she can get back my credit in suddenly.
7 November 2022
Reply from Savage X Fenty Deutschland
Hello Thunyaphorn 👋
We couldn’t be happier about your 5 stars and your kind feedback that our customer support has solved your concern in the blink of an eye!
We always keep in mind that our customers’ time is precious and put a lot of effort in perfecting our efficiency and customer friendliness. Thank you so much for recognizing these efforts and sharing your thoughts about our shop publically! 😍
We hope you know you can always come to us, whatever problem you may have, and we wish you a wonderful rest of this autumn day! 🍂
🖤 P.S. Get ready for the Savage X Fenty SPORT COLLECTION made of daring, sexy pieces that offer the ultimate support in all the right places and can turn anyone into an athletic type from first sight!
Kind regards,
Emma – Savage X Team
Reply from Savage X Fenty Deutschland
Hey May,
Thank you so much for your awesome feedback!
We are thrilled to hear that our products have fulfilled your expectations and that you are satisfied with our online shop!
Thank you for shopping with us! Have a wonderful day! 🌞
Kind regards,
Lisa - Savage X Team
I tried using my 49,99 euro VIP…
I tried using my 49,99 euro VIP credits, but it still took the whole amount from my bank account. No I will have to return it and looking at other comments here, might never see my money ever again. What a piece of crap. Not to mention their policies about cancellation of VIP membership. They will do everything to rip you off.
30 September 2022
Unprompted review
Reply from Savage X Fenty Deutschland
Good morning, thank you for taking the time to write this review.
We are deeply sorry to hear, that instead of your credit, the whole amount was deducted from your bank account. Such mistakes shouldn't happen. As we can understand your anger very well, we will forward your request to our customer support immediately. They will contact you within 48 hours to clarify your request. Unfortunately, you did not give us a reference number in your review, so that we have no insight into an alleged customer account. Please be kind and provide us your data. Thank you very much!
Also, we think it's a shame that you don't like our shop. We are trying to make the VIP membership as understandable as possible. Therefore, we draw your attention to this during the ordering process. As soon as you decide on the discounted price or use a VIP offer, the VIP conditions come into effect accordingly. But we don't want to force anyone to be a VIP member or to shop with us. For this reason, our VIP membership has no contract length and no notice period, so we are always willing to cancel the membership for free.
📢 Our FAQ http://www.savagex.de/hilfe/faq summarize everything worth knowing about Savage X and are available at any time.
We thank you again for taking the time to review, and we wish you a nice week!
Kind regards,
Natascha - Savage X Team
Slight problems but better than what I been dealing with.
Not as many styles as I had hoped for aa bigger size but am very glad I could find them as I can't find anything in person. Hopefully they'll be a good fit. Paying was a bit difficult my address kept changing from what I had input as well as my payment method kept switching. We will see if I get my package in a timely manner with no issues. I've had issues ordering things recently so hopefully I get what I ordered.
8 September 2022
Reply from Savage X Fenty Deutschland
Dear Marliana,
Thank you very much for your review. 😊
We are very pleased that you have shopped with us, but first of all, it is a pity that you could not find many things in your size in our selection and also had difficulties with the payment. It is our goal to always provide a memorable shopping experience. If for any reason you are not completely satisfied with your order, we will gladly accept your return or request for an exchange within 60 days of receiving the products.
Should you have any issues with payment, you can always contact our support so that the problem can be solved as quickly as possible.
We are sure that your feedback will help us provide our customers with a better shopping experience in the future. Thank you very much for that! 🙏
If you have any questions or need our help, you can always contact us via social media (Facebook or Instagram).
Have a nice weekend! ☀
Kind regards,
Peter- Savage X Team
i have and will always love everything…
i have and will always love everything i order from savage X Fenty. Loooove it
3 September 2022
Reply from Savage X Fenty Deutschland
Hi Anita,
What a wonderful and sincere review, our hearts beat for customers like you! ❤
We so much appreciate your unconditional loyalty to our brand and promise to never ever disappoint you in any way.
Have a magical beginning of the week! ✨
Best regards,
Emma – Savage X Team
The lingerie is not beautiful.
3 September 2022
Reply from Savage X Fenty Deutschland
Dear Naiara,
thank you for taking your time to provide us with your review!
Thank you for letting us know how your personal impression is. We are terribly sorry to hear that you are not happy and satisfied with your products. Maybe you can find another products that you will like, and exchange or return the ones that you don't like. If we can do something for you, please reach out to our customer support via phone, chat, mail or social media, and we will assist you asap! Your second chance would mean a lot to us!
Have a nice week! 🌞
Kind regards,
Zoé, Savage X Team.
Reply from Savage X Fenty Deutschland
Thank you for taking the time to leave us this excellent review, Tanya! 🙏🏻
We are very happy that you had such a positive experience. 🥰
We thank you once again for the great feedback and hope that you will also like the upcoming collection and await you with open arms! 🤗
Thank you for shopping at Savage X! 💐
Kind regards,
Lilly - Savage X Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.