Sauce Shop® Reviews 

309
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the products are exceptionally delicious, crafted with real ingredients, and feature a wonderful variety of exciting flavors suitable for everyday cooking. Shoppers also deeply appreciate the supportive customer service team, noting how quickly representatives resolve issues like broken items or missing packages. However, some customers also noted frustrating delivery delays in receiving their holiday orders or experienced occasional issues with items arriving damaged during transit. A few people felt that the courier service and delivery handling could be improved to prevent packaging leaks and ensure everything arrives safely at the destination.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the delicious taste and natural... See more

Order

People report ambiguous experiences with order processes, reflecting a mix of satisfaction and frustration.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting prompt responses and helpful staff.... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, noting a mix of very fast shipments and... See more

Quality

Customers had positive experiences with quality, expressing great satisfaction with the brilliant, delicious... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These sauces etc, are brilliant. Tasty, natural, no nasties. As someone who has issues with additives these take the trophy. Bought a box for my son and wife, they were amazed. So, I am always orderin... See more

Rated 5 out of 5 stars

Unbelievable sauces that actually taste nice with normal ingredients in them. Just have to be careful, because after not too long you find sauce shop products everywhere in your house!! 😋 Any issu... See more

Rated 5 out of 5 stars

I went online and ordered a gift but the email confirmation warned of possible delays due to the large amount of orders going through. I replied asking them to cancel my order because I didn'... See more

Rated 5 out of 5 stars

Packaging and presentation lovely, especially as it's a Christmas gift. I had a slight problem with one of the bottles of sauces, as the seal on the lid had been dislodged during transit. A quick e... See more


Company details

  1. Condiments Supplier
  2. Catering Food and Drink Supplier
  3. Food Manufacturer
  4. Food Producer
  5. Food Seasoning Manufacturer

Written by the company

Sauce Shop© began in the home kitchen of Pam and James Digva in 2014. From hot sauce to ketchup and mayonnaise, we still produce everything here in the UK using nothing artificial with a focus on amazing flavour. Our range has won over 25 Great Taste Awards and featured on TV shows, including Food Unwrapped, Ainsley's Good Mood Food and Sunday Brunch. We hope you love Sauce Shop products as much as we do and if you ever have a question, please don't hesitate to reach out at info@sauceshop.co 🖤


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

309 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.4

All reviews

(309)

84 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always exceptional customer service…

Always exceptional customer service from this company. Fantastic range of products at a fair price. Whether ordering for myself or for others I've always been delighted with the items I've received. Can't ask for better than that!

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Packaging and presentation lovely

Packaging and presentation lovely, especially as it's a Christmas gift.
I had a slight problem with one of the bottles of sauces, as the seal on the lid had been dislodged during transit.
A quick email and prompt response from the vendor, has resulted in another bottle on its way to me.
Thanks guys, incredibly impressed with the service

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service.

Contacted customer services over an order that needed to be cancelled. Sorted quickly with no fuss. Responsive and kept me informed. Have used before and love their products and service.

26 November 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Thanks for the review Paul!

Rated 5 out of 5 stars

Asking questions before buying…

Before ordering a Christmas present to be delivered to my son I had some questions about the packaging etc. I wanted to be sure the game wouldn't be given away before the Big Day! I received a response very quickly and when I queried something further, again a quick friendly reply. I love their sauces and want my son to be introduced as I'm sure he will love them just as much
Thank you Sauce Shop for a great product and great customer service, something sadly lacking in many busenesses today
UPDATE
I decided to get it delivered to me so I could take it with me on a visit. The website states 48 hour delivery but because it's Christmas I was advised it would take a bit longer. I emailed to say I would be leaving at the end of the week and could they progress my order. I got an immediate reply saying they would do their best and indeed they did. I received it yesterday (leaving today). What can I say? This is a company I'd buy from any day of the week - their customer service is just brilliant.
Thank You Sauce Shop

21 November 2025
Unprompted review
Rated 1 out of 5 stars

I didn't received what I ordered and I…

I didn't received what I ordered and I have emailed and tried to call but can't get anyone to sort my issue out .It was for a birthday gift and ordered the festive box and that's not what I received

The bundles are £43 The festive box I ordered was £39 so I did order the festive box because this is £39 and that's what I paid .Non of your bundles cost£39.Still no phone call it's now 26th of November .I think it's rude not to get on touch with an unhappy customer.No other products on your site are £39 only the festive box
The full flavour bundle you said I ordered was £57.00 just been reduced to £35 again not what I paid .You have now advertised bundles at £39 but when you shop them they are £30 false advertising.

21 November 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Hello Aileen, we're sorry to hear you’re not happy with your recent order. I have checked our system and can confirm you have purchased the Full Flavour Bundle, which is one of our all-year-round bundles that doesn’t come in gift packaging. I can see our Customer Experience team have been in touch (we’re very busy, hence the slight delay in replies), and they will be in touch once again today.

Rated 5 out of 5 stars

Sauce shop

I had a delivery which was faulty a sauce bottle had smashed ruining everything I sent a complaint in and it has been delt with perfectly they are sending a replacement box. I could not send first package back due to state of it sent them photos really good service and they were prompt in response very pleased .

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Placed an order and then had a question around the shipping address. Oliver responded super promptly, assuring me all was in hand. Can’t wait to receive my order and the tasty sauces!

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Love this Company

Love this Company. Been ordering ever since I bought my first box last December as a Christmas present for my Husband. We've made several orders throughout the year to top up our cupboards. They have so many incredible sauces, particularly the ranch sauce and their curry sauce. The latest interaction I had was with someone called Oliver. One of our jars arrived smashed and one bottle had leaked. I reached out, Oliver arranged for replacements to be sent straight away and I have to say, whilst it was appreciated, I'm not surprised, they have always been a pleasure to deal with and order from. Highly recommend!

17 November 2025
Unprompted review
Rated 5 out of 5 stars

I love Sauce Shop sauces

I love Sauce Shop sauces, both condiments and the simmer sauces. I’ve tried all simmer sauces, they’re free from nasty ingredients and so convenient! Any breakages in transit have been resolved quickly and hassle free. Top tier all around in my opinion.

18 November 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Love it, thanks for this review, Deborah!

Rated 5 out of 5 stars

Excellent quality

Excellent quality, great variety of sauces, lovely packaging and super customer service! Would highly recommend.

14 November 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Ah thanks for the review, enjoy your order.

Rated 5 out of 5 stars

Very responsive and helpful

Needed to get some nutritional information re ingredients after putting in my order.
Very quick response with helpful information.
Looking forward to receiving my order.

11 November 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Thanks for this review, enjoy your sauces!

Rated 5 out of 5 stars

Great Company - Great Service

The Company's website was easy to navigate and my order was delivered very promptly. Unfortunately, on delivery, I found that the sauces had leaked and the box was soaked through. I emailed the Company and they dealt with my email immediately. They are replacing my order at no cost to myself. I was very impressed with how my problem was dealt with and I wouldn't hesitate to order from them again.

11 November 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Thanks for leaving a review Maureen - really pleased the team managed to sort your issue out quickly.

Rated 5 out of 5 stars

Really good quality sources amazing…

Really good quality sources amazing flavour a new nasties in them
Definitely recommend them the flavours are amazing and the customer key is also amazing⭐️⭐️⭐️⭐️⭐️

4 November 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Thanks for the review Margaret!

Rated 5 out of 5 stars

Great sauces

Great sauces, good service, quick dispatch and delivery, dealt with breakages very quickly, all round very good company.

5 November 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Thanks for the review!

Rated 5 out of 5 stars

This is the first time I’ve shopped…

This is the first time I’ve shopped here. I got fed up sending the usual wine at Christmas and wanted something a little different. My Brother loves cooking and experimenting with flavours, so when I found this website I was so pleased. Thoroughly recommend this place for something different

1 November 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Hi Ali, thanks for this review! Happy you stumbled across our website and managed to grab a gift for your brother - he will love it.

Rated 5 out of 5 stars

Great service

Ordering sauces for a present couldn't have been easier. The website is easy to navigate and the order was delivered within a couple of days of ordering which was amazing. Sadly one of the bottles was broken, however the team resolved the issue within the hour of me contacting them and they sent out a replacement. Such a fantastic experience. I will definitely order again in the future

27 October 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Hey Harkiran, thanks for the review! Really glad to hear the team managed to sort out your damaged item quickly and without fuss.

Rated 5 out of 5 stars

Perfection!

I ordered this morning and made a mistake with my address so emailed in, within minutes I got a response and they’d sorted my issue, absolutely amazing customer support. I can’t wait for my order to arrive! Woukd definitely recommend and use again

10 October 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Glad the team got this sorted quickly for you! Thanks very much for the positive review.

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