Sauce Shop® Reviews 

Don't buy from this company. They have massively overstretched themselves this Christmas with marketing and then can't fulfil orders. I placed my order and they took my money 10 days ago, and nothing has yet been dispatched and I'm not willing to wait any longer. No follow up comms to apologise for the delay or reassure that the item would arrive in time for Christmas, and after ringing customer services twice, the 'service' was pretty mediocre. Not really that apologetic or any reassurance the gifts would arrive in time. Needless to say I've cancelled and won't buy from this company again.

I ordered over a week ago and my order still hasn’t been dispatched. Customer service just said they were busy and it would be with me ‘soon’ - no sign of it yet. It’s a Christmas present so I really need it urgently!

Parcel arrived quickly. Reasonable price for the bundle. One item damaged. Contacted customer service who will send replacement . Hopefully will receive soon as it’s a Xmas gift.

I have scored a 4 rather than a 5 simply because I am a little disappointed that I won’t be receiving my hamper in time . I will say when I chased my order , the company were honest and explained due to the high numbers of orders they couldn’t guarantee delivery on time . Agreed to refund immediately and I cannot fault the service I received , just disappointed I won’t be gifting this hamper for Christmas .

I had not received an order and the problem was dealt with within 48hours of me raising the issue. Tom contacted me and was very helpful and just want to thank your team for being great!

Would absolutely recommend based on my experience and I wish you all a very merry Christmas indeed.

Great easy service and the website is easy to navigate around. Quick responses to customer servicesand fantastic products definitely will keep on using the sauce shop

Great customer service, responding quickly to my request to change delivery address in the busy run up to Christmas. And of course delicious products!

Good service through this busy time of year, updated throughout this process.
Dispatched promptly.
Excellent

Although a couple of the bottles were broken in transit I received replacements within a couple of days. Great customer service and the products look amazing as a gift.

Customer service is excellent

I ordered a whole bunch of sauces.
One jar turned out leaky but after getting in touch it was replaced straight away with no problems! Great service!

I ordered the hot sauce gift set, having seen ads on Facebook. I was kept abreast of the delays due to high demand (great for the company!) and the set duly turned up as promised - along with a duplicate set!
I emailed the company and a real person got back to me, which was a pleasant surprise. I was asked to send a photo of the packs, which I did, and was even more pleasantly surprised to be told it was their mistake and to keep the duplicate set as an extra Christmas present.
Haven't yet sampled the sauces, but would definitely recommend the company based on their outstanding customer relations people.

The service from start to finish was fantastic and I was kept up to date with the delivery and tracking of all 3 parcels I've bought boxes for my husband, brother and 2 son in laws for Christmas
I also had a quick question which was answered within moments I'll definitely recommend this company.

I went online and ordered a gift but the email confirmation warned of possible delays due to the large amount of orders going through.

I replied asking them to cancel my order because I didn't want to risk not getting in time.

Within minutes I got a reply and an immediate refund.

I will definitely be back after Xmas for a birthday gift.

Great customer service: thank you!

The truffle edit box is amazing, the truffle bbq, truffle hot honey and truffle simmer sauce in particular are amazing and have definitely become firm favourites, I just hope they be one permanent items!!

The sauces are a wonderful quality and very well priced for the festive hamper, I’m sure my partner will love them when he opens it at Christmas! Unfortunately the reason I didn’t give five stars was because of the courier service. I left a note on my door saying to place the package in my shed in the back garden. He instead went to the side gate, wrote that he “couldn’t open the gate” and dropped the box of sauces over the six foot gate at the side of my house. This caused two of the pots of sauce to smash and I had to wash the other bottles and repackage - I’m glad I checked the box because it wasn’t obvious that they’d smashed until I did, which would’ve made for a messy Christmas. Nothing on the company but something to feed back to the courier!

Great products, well packaged. Contacted customer service about the gift box and received a prompt and informative response. Great company, would definitely order again.

Brilliant customer service. Sorted out an issue with a broken jar (these things happen)! Husband is absolutely delighted with his early Christmas present, and we are looking forward to trying them all! They look amazing!

Placed the order and it was delivered quicker than expected. The packaging its self is very presentable. There was one of the sauces that had leaked so I emailed them about it and within a day Alister had sorted it and had a new sauce shipped that day. Excellent customer service!!

The company solved my problem quickly and efficiently. They were very helpful and offered solutions to suit me. Would have no hesitation recommending this Company.