Satnavupgrades Reviews 

1,017
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and high-quality products, especially for sat nav and car system upgrades. Many highlight the staff's exceptional helpfulness and quick response times, making the update process smooth and efficient. Clear advice and professional support ensured successful installations and reliable functionality. However, some customers initially felt unsure about the update process or encountered minor technical difficulties, such as issues with downloading files or code entry. Despite these occasional hurdles, reviewers consistently report that the company's staff provided patient and effective support, quickly resolving problems and guiding them to success.

What people talk about most

Service

Clients share positive opinions on service, consistently describing it as excellent, fast, reliable, and... See more

Product

People report positive experiences with the product, often praising its functionality and ease of use, with... See more

Upgrade

Customers consistently note positive experiences with upgrade services, often for BMW vehicles, finding the... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for being helpful, quick to... See more

Response time

Reviewers mention positive feedback about response time, with many customers highlighting the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ever buying a sat nav update for my BMW 320D so had no idea on the process or what product I needed to buy. Asked a few questions over email and very fast helpful response with clear de... See more

Company replied

Rated 5 out of 5 stars

Not many companies achieve a full 5 stars on Trustpilot, but this one fully deserves the accolade. I was a bit wary of not using BMW to update my much-loved 5 series, which still had the original 2010... See more

Company replied

Rated 5 out of 5 stars

I experienced multiple issues with downloading and extracting files to my own USB drive...the update process in the vehicle just kept hanging. Rusty patiently responded to my many whinging emails... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a sat nav update online but couldn’t get it working (my own mistake!). I contacted Rusty/Alistair with a few questions and he replied quickly, offering really helpful advice. In t... See more

Company replied


Company details

  1. GPS Supplier

Written by the company

THIS COMPANY HAS NOTHING WHATSOVER TO DO WITH www.satnavupgrade.com Or who is now trading as www.navigationupdate.co.uk THERE IS NOBODY CALLED ARRON or Ibraheem WORKS FOR THIS COMPANY PLEASE CHECK BEFORE LEAVING FEEDBACK


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,017)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Third time lucky

Third time using Rusty and his satnav upgrades, every time it’s spot on. If you need advice, he answers in minutes and gets it sorted. Never had a problem with service or the upgrades. Thanks a lot

21 February 2026
Unprompted review
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Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Works great

Works great! Had install difficulties (my bad) but Rusty gave great support.

20 February 2026
Unprompted review
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Thank you for your review glad you are pleased

Rated 5 out of 5 stars

I've used sat nav upgrades multiple…

I've used sat nav upgrades multiple times over the years on multiple makes and models of cars......I can't rate them highly enough and wouldn't hesitate to recommend them!

16 February 2026
Unprompted review
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Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Easy fast service

Easy to use, fast service, exactly as advertised. Successful update first time.

13 February 2026
Unprompted review
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Rated 5 out of 5 stars

Efficient and first class service!

Efficient and first class service!

I needed a new satnav DVD for my 2003 BMW M3 convertible. Rusty knew exactly which disk I needed and it was received through the post in record time!
I have bought dodgy DVD's before but Rusty's copy was recognised straight away by my DVD player and it all works perfectly! Well done Rusty ;-)

31 January 2026
Unprompted review
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Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Used Rusty for a second time

Used Rusty for a second time !
Very helpful on the phone and text/email
Very happy with the upgrade and I would recommend these guys

26 January 2026
Unprompted review
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Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Great help from Rusty on my questions.

Great help from Rusty on my questions.
Instructions from her very clear and quick response.
The USB came a day plus a full week after I ordered it via Royal Mail, due to it being sent 2nd class post. I did get worried as did not know such in the 1st place.
I certainly would buy from this firm again in the future.
The install worked a dream, thank you Rusty

20 January 2026
Unprompted review
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Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Apple Car play update

I purchased the AppleCar play update, I was a bit unsure about using the laptop to carry out the update, but a phone call with Rusty and I was put at ease and after following all the instructions I now have apple car play.
Really pleased with the service and update.

21 January 2026
Unprompted review
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Rated 5 out of 5 stars

Reliable, trustworthy service. Fast turnaround and would use again

First time ever buying a sat nav update for my BMW 320D so had no idea on the process or what product I needed to buy. Asked a few questions over email and very fast helpful response with clear details. Purchased on a Saturday and within an hour had the file download an activation code.

After following the detailed instructions provided my map update installed perfectly.

100% trustworthy reliable service and would definitely use again. Thank you

11 January 2026
Unprompted review
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Rated 5 out of 5 stars

Used Rusty / Alistair twice now first…

Used Rusty / Alistair twice now first was for a map update for my wife’s mini (after finding him highly mentioned on mini forums) & he was really helpful & sent out product quickly, 2nd time i used him was a map update for my CRV & once again product was recieved quickly. After a slight error & message to rusty it was quickly sorted & now upto date. Highly recommend satnavupgrades & will be using more in future. Many thanks rusty.

28 December 2025
Unprompted review
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Rated 5 out of 5 stars

Have dealt with Rusty/Alistair for…

Have dealt with Rusty/Alistair for several years for my BMW updates and always received a speedy excellent service and product. Recent glitch with a DVD that was unreadable was swiftly corrected with a replacement item. Highly recommended.

19 December 2025
Unprompted review
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Rated 5 out of 5 stars

A first class company!

Top quality service. Excellent product. Fast delivery. A first class company!! Highly recommended

13 December 2025
Unprompted review
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Rated 5 out of 5 stars

Just do it!

Was a bit dubious about ordering my map upgrade from a third party but after being somewhat messed about by local BMW, decided to take a punt anyway. Had some questions to be answered before committing to the sale and Alistair answered these very swiftly, giving me confidence to place an order.

The map update arrived very quickly - as did the instructions and FSC code for the install - all very comprehensive. So with some apprehension, I inserted the USB as instructed, input the supplied FSC code and took the car for a drive. Some 56 minutes later, everything was done and I now have the 2024 maps installed in my BMW X3.

I hadn’t planned on updating the maps very often in the future but with this level of pricing and support, I may well decide to do it more often now!

Many thanks, Alistair.

7 November 2025
Unprompted review
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Rated 5 out of 5 stars

Great value, great product, great support.

I purchased an update for my BMW sat nav. I also purchased a memory stick, they turned up very quickly. I carried out the update via the usb, the whole process took about half an hour. Very pleased with the outcome and the simplicity of the whole process. Rusty was very helpful in steering me in the correct direction as to what update I needed.

30 October 2025
Unprompted review
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Rated 1 out of 5 stars

Well bought Ista from and it was an bad experience.

Well bought Ista from him and it didn't come with anything other than three links. As he doesn't know which windows you can use or give other information according to the subject. Was this a sad experience. Is also not very nice to deal with but very condescending
So this is the last time I will buy anything from him he doesn't appear as someone who runs a business but rather someone who behaves like a net troll on a forum.

Looking at his response and he is trying to blame me and he is judging. So if you have problems with this guy be careful. Because nothing of what he responds here is true. It's been a long time since I've been in contact with a more condescending and unpleasant person to deal with. He acts incredibly amateurish.

20 October 2025
Unprompted review
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Reply from Satnavupgrades

Well there is allways one i explained at least 6 times where to find all the info for the install on pdfs in the download but no Customer does not have a clue on these things then the abuse started do not take kindly to being called a idiot & asshole Just look at all my other reviews & deside your self say no more aye aye what a lot of bull.Tell me where does the 980+ 5 star reviews come from no doubt you will say there fake

Rated 5 out of 5 stars

Suspect downloads and/or USB drives - Solved!

I experienced multiple issues with downloading and extracting files to my own USB drive...the update process in the vehicle just kept hanging.
Rusty patiently responded to my many whinging emails and ultimately supplied me with a pre-loaded USB drive that worked perfectly at first attempt.
I will be doing this for all future updates to save myself having to repeat hours worth of downloading, unzipping and formatting for every failed attempt...not to mention £££s on USB drives
Thanks Rusty!

21 October 2025
Unprompted review
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Thank you for your review glad you are pleased

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