I was happy with SaraMart, all my orders ( shoes, boots, shirts & ...) size correct, colours perfect,,,I can't wait when she's coming back!
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I have placed many orders with Sara mart, very pleased with purchases, one occasion cancelled an order got refund next day. Have received some packages for Xmas one was missing they refunded within t... See more
Company replied
Best online shopping about .have never waited more than 8 days to northern ireland for delivery and everything that's arrived has been good quality and packaged well.always read reviews for sizing and... See more
I used to be able to use the app when it was saramart but since changing name all I ever get is connection failed 🤦♀️ I have tried uninstalling and reinstalling, clearing cache, restarting phone... See more
Company replied
Company details
Written by the company
SaraMart is a leading online shopping platform that provides a variety of products such as clothing, accessories, electronics, home appliances, and beauty products at discounted prices. We offer delivery services, secure payment options, and a high quality of After-Sales service. We not only offer products of good quality but a way of lifestyle.
Contact info
United Kingdom
- www.saramart.com
3.4
Average
9K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Scam
I have been sent round in circles regarding my order I’ve e-mailed multiple times I’ve tried the customer service on the app and with no luck as I’m currently 3500 in the queue! Reading reviews it’s going to be well over a week before someone gets back to me! My tracking number states my item’s are with the delivery company and have been for over a week now no update! When I look at the app it’s telling me my items have just arrived in the UK but the tracking number provided states they have been here and with the company for over a week I’ve had no help whatsoever from anyone regarding this and I’m now down £100.00 I will NOT be using this website again!!
14 November 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
Good purchase
Items arrived as described and on time .Very happy with the experience
9 November 2023
Unprompted review
SCAMMERS- AVOID
If I could give 0 stars I would .
They are scammers , they don’t allow returns and take your money for items which are of horrible quality / false advertisement .
I was told I cannot return as they don’t do this yet on the website states you can do return / exchange .
Scam artists , send you wrong items or terrible quality items and keep your money .
They need to be shut down and reported .
I even asked them the question “ where on the app does it state you cannot return ?” They couldn’t answer me
Stay away and avoid , keep your money it’s not worth the hassle .
Customer service is absolutely vile no help at all you will be waiting days upon days upon days for a response which is usually just “hello”
AVOID AVOID
12 November 2023
Unprompted review
Reply from SaraMart
Dear customers,
We are very sorry that our product did not satisfy you. I am very sorry for not giving you a perfect shopping experience.
If you are dissatisfied with our products, you can contact our online customer service within 15 days of receiving the package or report your problems via email (service@saramart.com), and we will be happy to help you apply for a refund. We will do our best to improve product quality and service in order to make all customers satisfied.
Please accept our sincerest apologies and have a nice day~
Sincerely,
Stephen - Saramart CS team
Wouldn’t use again
Ordered at on 26th September still not received my order. This has been blamed on “logistics”. Been waiting for a reply from customer services since 7th November I’m currently 1079 in the queue. Will never use again. I just want a refund now but looks like I will be waiting several days even for a reply
26 September 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
Package arrived quickly took around 2…
Package arrived quickly took around 2 weeks, and products are good quality. Will be ordering again.
26 October 2023
Unprompted review
Love saramart
11 November 2023
Unprompted review
I’ve been waiting for my order I’ve…
I’ve been waiting for my order I’ve been told that my package had gone missing and now I’ve been told it’s been delivered when it hasn’t I’ve tried contacting for help and not getting any help or answers to where my package is I’m really disappointed. Feel like I’ve just been left and lost my money at this point.
11 November 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
Impossible to contact anyone. Awful customer service
I’m have been given a partial refund for unwanted products. I have asked on 3 occasions for a FULL refund as the product is not good quality and I do not want to keep the items. The first time I asked, I was ignored on the refund comment section and the refund was closed. The other 2 times I have been in a queue to talk to someone with over 200 people and each time I get close to the front of the queue I have been chucked off (after around 2 hours of waiting) You make it impossible for customers to contact you and therefore are making people pay for items which they are unhappy with!! this is completely unacceptable and I can see why it is not a trustworthy company to shop with. I’ll certainly not be using again and will not recommend anyone to buy from SaraMart. Very poor customer service.
6 November 2023
Unprompted review
Reply from SaraMart
Dear customers,
We are very sorry that our product did not satisfy you. I am very sorry for not giving you a perfect shopping experience.
If you are dissatisfied with our products, you can contact our online customer service within 15 days of receiving the package or report your problems via email (service@saramart.com), and we will be happy to help you apply for a refund. We will do our best to improve product quality and service in order to make all customers satisfied.
Please accept our sincerest apologies and have a nice day~
Sincerely,
Stephen - Saramart CS team
Delivery
Hi
I placed an order 8 days ago and my order is still showing stuck on 5% preparing. I was just wondering if you can tell me if this has been shipped, tried talking through app and haven’t got any answers
10 November 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
Perfect it’s wonderful
9 November 2023
Unprompted review
Everything I have ever got from Sara…
Everything I have ever got from Sara has never disappointed and lasts long. Not sure about returning as I have never needed to return anything. Its a great site for me and I've been a customer for about 4yrs. Hope this helps
7 November 2023
Unprompted review
Good customer service
My package got lost in the post but the team were amazing giving me a quick refund
1 November 2023
Unprompted review
Perfect
Perfect. Speedy delivery always quick reply on Wats app chat. Everything as described. Can’t go wrong
2 November 2023
Unprompted review
The delivery was fast and safe
The delivery was fast and safe. I’m crazy about the things i bought on SaraMart
13 October 2023
Unprompted review
Logo all red north face puffer
Is er iemand die weet of bij de all red north face puffer, van 58 euro, er dan ook echt ‘tre noeth hace’ opstaat of dat er wel gewoon de normale naam op staat?
6 November 2023
Unprompted review
Reply from SaraMart
Beste klant,
U kunt met vertrouwen kopen. Als u niet tevreden bent met de goederen die u heeft ontvangen, kunt u contact met ons opnemen voor de after-sales service.
Hartelijke groeten,
Stephen - Saramart CS-team
Great customer service
6 November 2023
Unprompted review
Why is one parcel dispatched and other notstil
Why is my one parcel been dispatched and the other not. Still saying 5 % bee been 6 days since order.... Never uses yiunefite so not sure on how it all works. Hope I've made the right decision by ordering.. also my item I ordered is currently saying unavailable naw on the website what do this mean
6 November 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Sorry for the inconvenience, due to a recent system update in the app, some product detail pages may not be viewable. If you recently placed an order, you can still check the progress of the shipping status. We will fix the function as soon as possible, you can continue to follow the application page.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
Good and useful app
6 November 2023
Unprompted review
So far I’ve had a good experience with…
So far I’ve had a good experience with Doop. Although the sizing has been off on a few items I have received partial refunds on the items I wished to keep and expecting a full refund on the one I didn’t wish to keep. Customer service through WhatsApp was great, polite and helpful.
6 November 2023
Unprompted review
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