SaraMart Reviews 9,211

Reply from SaraMart

May 8, 2025

Dear Customer,

We hope you receive this message safely.

We are deeply sorry for the inconvenience caused by your recent refund request. We understand how frustrating and inconvenient this situation can be, especially if you have not received a refund after submitting multiple refund requests.

We apologize again for the inconvenience caused. Our after-sales service team is committed to helping you and restoring your trust in our services.

If you have further questions or needs, please contact our official email service@saramart.com, please indicate "TP Customer" in the email subject, and we will arrange for a senior expert to assist you in resolving the issue.

Thank you for your understanding and cooperation.

Sincerely,
Owen - saramart CS

Reply from SaraMart

Mar 4, 2025

"Hi Sam,

Thank you for taking the time to leave us feedback,

We are glad to hear your actual use feedback, we will continue to work hard to bring you a better shopping experience, and look forward to your visit again.

Sincerely regards
Owen — Saramart

Reply from SaraMart

Feb 11, 2025

Dear customer,

We are sorry that you received the wrong item and we are unable to provide you with a perfect shopping experience. Please accept my sincere apologies.

You can contact customer service via email at service@Saramart.com, stating the order number and photos of the item you received. Our customer service will reply to you within 72 hours and provide you with a perfect solution.

Thank you for your patience and understanding during this time, and wish you a pleasant day~

About this
Owen - Saramart CS

Reply from SaraMart

Feb 5, 2025

Dear Customer,

Thank you for getting in touch with us and for your continued trust in Hacoo. I'm sorry to hear about the difficulties you are experiencing with your current order.

Our standard order processing time is 2-7 days, and the estimated delivery timeframe is 15-28 days. Given your order has not been shipped since the end of August, this is not within our usual schedule, and we deeply apologize for any inconvenience this may have caused.

To help us resolve this issue swiftly, please send the detailed information regarding your order, including your order number, to our customer service email at service@Saramart.com. Our team is committed to investigating the matter and will provide you with an update within 72 hours.

We sincerely apologize for the delay and any trouble it may have caused. Your patience and understanding are greatly appreciated as we work to resolve this issue as quickly as possible.

Thank you once again for your kind understanding. Should you have any further questions or concerns, please do not hesitate to reach out.

Best regards,
Owen - Saramart CS

Reply from SaraMart

Jan 1, 2025

Dear Customer,

We hope this message reaches you without any hassle.

To be honest, we are sorry to hear that you have had an unpleasant experience with your recent refund request. We know how frustrating and inconvenient this situation is for you, especially

To expedite the processing of your issue and save you valuable time, please email us at service@Saramart.com app with the following details:

1. Your order number
2. A detailed description of the issue
3. Any relevant documentation, such as a confirmation from the carrier or correspondence regarding your refund.

Providing these details will help us quickly identify and resolve your issue to ensure a prompt resolution.

Once again, we sincerely apologize for any inconvenience caused. Our after-sales support team is committed to assisting you and restoring your trust in our service.

Thank you for your understanding and cooperation.

Best Regards
Owen - Saramart CS Team

Reply from SaraMart

Dec 23, 2024

Dear Customer,

We are sorry for any inconvenience caused by the cancellation of your order and the delay in refund.

If you cancel your order, we will refund the amount to your account. In order to better assist you, please send your order details (including the order number and a brief description of the problem) to our email service@saramart.com.

Thank you for your understanding and cooperation. We hope to resolve this issue as soon as possible.

Best regards,
Owen - Saramart CS

Reply from SaraMart

Dec 17, 2024

Dear Customer:

Thank you for contacting us and for your patience while we solve this problem. We apologize for the unpleasant experience he had with his recent order.

We understand its frustration with this situation, especially because it is a faithful client and has had a positive experience with our application so far. We appreciate your comments and we are working to solve this problem.

Meanwhile, we would thank you for sending your order number and a detailed description of your problem to our exclusive email address, service@saramart.com. This will allow us to monitor your case and make sure it is managed efficiently.

We apologize for any inconvenience caused and we appreciate your understanding and cooperation while we work to solve this problem. His satisfaction is very important for us and we want to recover his trust.

Thank you for informing us about this and for your continuous patience.

Sincerely,
Owen - Saramart Cs

Reply from SaraMart

Dec 16, 2024

Cher client,

Nous sommes désolés de ne pas vous avoir offert une expérience d'achat parfaite. Je vous prie de m'excuser pour tout inconvénient causé par notre politique de retour actuelle, qui stipule clairement que notre plateforme ne prend pas en charge les retours.

Sur la base du numéro de commande que vous avez fourni, nous avons déterminé que votre commande a été signée le 30 novembre. Concernant votre demande de remboursement complet, veuillez prendre une photo des articles qui doivent être détruits et les télécharger comme preuve pour le traitement du remboursement. Il s'agit de notre procédure standard pour éviter les réclamations frauduleuses.

Si vous avez d'autres questions, nous vous recommandons d'envoyer votre situation spécifique (y compris le numéro de commande et la description du problème) à notre adresse e-mail service@Saramart.com. Cela permet à notre équipe d'enquêter rapidement sur le problème et de vous fournir une solution appropriée.

Merci pour votre patience et votre compréhension.

Cordialement,
Owen – Saramart CS

Reply from SaraMart

Dec 16, 2024

Dear customer,

We are sorry for not providing you with a perfect shopping experience. I apologize for any inconvenience caused by our current return policy, which clearly states that our platform does not support returns.

Regarding your request for a full refund, please take a photo of the items that need to be destroyed and upload them as evidence for refund processing. This is our standard procedure to prevent fraudulent claims.

If you have further questions, we recommend that you send your specific situation (including order number and problem description) to our email address service@Saramart.com. This allows our team to quickly investigate the problem and provide you with a suitable solution.

Thank you for your patience and understanding.

Kind regards,
Owen – Saramart CS

Reply from SaraMart

Dec 5, 2024

Dear Customer,

I am very sorry to hear that there are missing items in your order. I understand how frustrating this can be and I apologize for the inconvenience.

To assist you further, please submit a missing item refund request by following the steps in our application. Once you have successfully submitted a missing item refund request, our team will process it as quickly as possible and let you know the outcome.

If you have any further questions or need further assistance, you can also contact us by email at service@saramart.com. We are committed to solving any missing item issue and will make sure it is resolved quickly.

Thank you for your understanding and patience.

Sincerely
Owen - Saramart CS

Reply from SaraMart

Nov 28, 2024

Dear Customer,

I am very sorry to hear that you have had issues with the delivery of your package and the subsequent difficulties with the refund process. Please accept our sincere apologies for any inconvenience and stress this has caused you.

Regarding the £100 service fee, this will only apply if the investigation concludes that the package was delivered correctly and the receipt was signed for in accordance with our terms and conditions. This process is put in place to maintain fairness and accountability on both sides.

If further investigation reveals that the package was not delivered due to a delivery error by the logistics provider, we will not charge these fees.

We encourage you to email us your order number and details of the problem to our email address: service@saramart.com so that we can provide you with a solution.

Thank you for bringing this to our attention. We hope to resolve this issue in a way that will satisfy you.

Yours sincerely,
Owen - Saramart CS

Reply from SaraMart

Oct 30, 2024

Dear Customer,

Hello, we support a 14-day exchange policy. You can submit an exchange request directly on the order and we will process your exchange request within 48 hours.

In order to save your valuable time, we recommend that you send us an email at service@hacoo.app with the problem details, such as: order number, problem description, any relevant photos of the broken belt, etc., to help our customer service team promptly investigate whether your product is eligible for exchange.

We apologize for any inconvenience caused and thank you for your patience. We are committed to resolving this issue to your satisfaction.

Thank you for your understanding.

Sincerely,
Owen - Saramart CS Team

Reply from SaraMart

Oct 23, 2024

Dear customer,

Thank you for contacting us for the availability of the products of Saramart Dutch.

We apologize to the discomfort that some products in your area cannot get. Remember, the availability of the product in Saramart may change, and each position may be different.

Our brand information is random, which means that some customers do not always see products of certain brands. However, we have been striving to expand our product scope and improve our services to better meet the needs of all customers.

Although we cannot provide a specific timetable for the United Kingdom again, you can be sure that we strive to solve this problem and hope that these products will be introduced to our British customers in the near future.

At the same time, we encourage you to explore all kinds of products available on Saramart, apologize to the discomfort that may be caused.

Thank you for your understanding and continuous support.

kind regards,
Owen - Saramart CS Team

Reply from SaraMart

Oct 23, 2024

Dear Customer,

We hope this message will arrive safely.

To be honest, we regret that we learn about the unpleasant experiences you have made with your latest refund request.

To accelerate the processing of your problem and save you a valuable time, send us an email to address the service@saramart.com with the following details:
1. Your order number
2. A detailed description of the problem

By providing these details, we can quickly identify and solve your problem to guarantee a quick solution.

Again, we sincerely apologize for any reason. Our post -sales assistance team undertakes to help and restore their confidence in our service.

Thanks for your understanding and cooperation.

Sincerely,
Owen - Saramart Cs

Reply from SaraMart

Oct 11, 2024

Dear Customer,

We are deeply sorry to hear that you have not received your package. We understand how frustrating this situation must be for you.


To assist you further, please send your order details to our email service@saramart.com, including a brief description of the issue. Our team will investigate the status of your package immediately and provide you with a satisfactory solution.

Thank you for your understanding and patience.

Best regards,
Cherise - Saramart CS Team

Reply from SaraMart

Sep 15, 2024

Dear Customer,

Thank you for reaching out to us and for your patience as we address your concern. We sincerely apologize for the unpleasant experience you’ve encountered with your recent order.

We understand your frustration with the situation, especially since you have been a loyal customer and have always had a positive experience with our app until now. We take your feedback very seriously and are committed to resolving this issue promptly.

Based on your description, it appears that the parcel's delivery status has not yet been updated to "delivered" in our system, which is why your initial refund request was declined. We assure you that we do not refuse refunds under any circumstances when there is a clear issue.

Here’s what we recommend:
1. Please wait for the system to update the delivery status. This can sometimes take a few extra days depending on the courier's procedures.
2. Once the status is updated to "delivered," please reapply for the refund. Our relevant department will promptly assist you in processing it.

In the meantime, we would appreciate it if you could send your order number and a detailed description of your issue to our dedicated email service@saramart.com. This will enable us to keep track of your case and ensure that it is handled efficiently.

We deeply regret any inconvenience this has caused and appreciate your understanding and cooperation as we work to resolve this. Your satisfaction is extremely important to us, and we hope to regain your trust.

Thank you for bringing this to our attention and for your continued patience.

Best regards,
Cherise - Saramart CS Team