Sands & Associates Reviews 

3,461
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 631 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and understanding, making them feel respected and supported throughout their journey. The customer service is frequently highlighted as exceptional, with many appreciating the clear explanations and quick responses to their questions. Reviewers found the overall service to be efficient and well-organized, transforming stressful situations into manageable processes. The user experience is often described as easy and smooth, with many feeling guided every step of the way. People also appreciate the flexible and accommodating approach to their individual needs, which helped them achieve their financial goals.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, kindness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and clear... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, knowledge, and... See more

User experience

Clients share positive opinions on user experience, with many reviewers highlighting how an initially... See more

Payment

Customers had positive experiences with payment, with many expressing gratitude for the assistance received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went into the process completely unaware of what to expect. Was guided through and received explanations of what was to come I am grateful for the outcome of the process. Everyone treated me with res... See more

Company replied

Rated 5 out of 5 stars

I was in an extremely bad financial situation and didn’t see any way out. I reached out to Sands & Associates after reading their reviews, and I am happy to say that they were accurate. My team of She... See more

Company replied

Rated 5 out of 5 stars

From the first telephone conversation to the final video call, Michelle Santos was not only professional but incredibly kind and patient with me. I was having technical issues and was feeling very str... See more

Company replied

Rated 5 out of 5 stars

If you're looking for expert financial restructuring, this is the firm to go to. They are organized, transparent, and take the stress out of the paperwork. Grateful for their help and highly recommend... See more

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

Written by the company

Founded in 1990 and currently operating from a network of local offices throughout BC – Sands & Associates are multi-year Consumer Choice Award winners who provide individuals and small businesses with real solutions to debt. As Licensed Insolvency Trustees, we are the people who can legally shield you from your creditors when you need a plan to deal with your debts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(3,461)

599 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple and Straight-Forward

Sandra Wolverington made everything simple and straight-forward so I could get on track financially ASAP.

16 June 2026
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Reply from Sands & Associates

We are pleased to hear our team guided you effortlessly through the insolvency process towards being debt free.

Rated 5 out of 5 stars

Because of professionalism thats makes…

Because of professionalism thats makes SANDS & ASSOCIATE became popular and easy to deal with them.

25 June 2026
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Reply from Sands & Associates

We are happy to hear you found our team easy to communicate with during your insolvency.

Rated 5 out of 5 stars

I Had a Very Positive Experiece with…

I Had a Very Positive Experiece with Sands Associates. From the beginning, the staff Deepti And David treated me with kindness, respect, and professionalism. They took the time to explain all of my options clearly and never made me feel judged. Going through financial difficulties can be stressful, but they made the process much easier and gave me peace of mind. I truly appreciate their support and would recommend Sands & Associates to anyone looking for honest, compassionate, and knowledgeable financial help.

26 June 2026
Unprompted review
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Reply from Sands & Associates

Thank you for sharing your experience with us and for your recommendation. We are pleased to hear your insolvency experience with our team was professional and respectful. Providing options for debt resolution to clients in a non-judgmental way that leads to peace of mind is important to us. Thank you for choosing Sands & Associates for assistance with your outstanding debt.

Rated 5 out of 5 stars

I greatly appreciated the professionalism at Sands

I greatly appreciated the professionalism and caring of the staff at Sands. They transformed an unpleasant experience into a hopeful one. Many thanks to Sands and Associates for helping to lift the burden tormenting me.

17 June 2026
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Reply from Sands & Associates

Our staff are experienced insolvency professionals who assist clients with settling outstanding debt. We are glad to be able to assist you with moving towards a hopeful and debt free future.

Rated 5 out of 5 stars

AMAZING!!!

From the start, Joanne was amazing, she was patient, she was kind, and most importantly she was diligent. I very much appreciated my experience with San's and Associates through Joanne and I would greatly recommend this company to any of the people I know who are going through similar circumstances.

8 May 2026
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Reply from Sands & Associates

Thank you for your recommendation and for sharing your experience with others who may have outstanding debt. We are happy to hear your experience with our insolvency team was amazing and reassuring.

Rated 5 out of 5 stars

Helpful Staff

Sandeep was very helpful and communicative along with the rest of the staff all throughout the process. Thank you!

25 June 2026
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Reply from Sands & Associates

We are glad you found our team helpful and easy to speak with about your debt situation.

Rated 5 out of 5 stars

Greatly appreciated …

She understood what happened financially with me and made it easy for not to worry about it. It is a big load off my shoulders. And I am very grateful that your company is here and willing to help. Thank you.

1 May 2026
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Reply from Sands & Associates

Thank you for your kind words. Our team understands there are many situations that can result in outstanding debt. We help our clients understand the insolvency process to ensure a problem-free experience.

Rated 5 out of 5 stars

Super helpful and friendly!

Sands made this one of the easiest experiences. I was riddled with anxiety and shame over my finances and with their help they took all my months of stress and figured it out easily and explained everything in a way that helped me become more knowledgable. I've recommended them to friends and I will continue to do so!

17 June 2026
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Reply from Sands & Associates

Thank you for your recommendation and for sharing your experience with others who may be struggling financially. Having outstanding debt can result in feelings of anxiety and shame. Our team works to assist clients with achieving debt forgiveness through a consumer proposal or bankruptcy. We are pleased your experience was so exceptional.

Rated 5 out of 5 stars

Amazing service

Amazing service

18 June 2026
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Reply from Sands & Associates

Thank you so much for your kind words. We are so happy to be able to assist you.

Rated 5 out of 5 stars

Shout out to the Incredible Christie…

Shout out to the Incredible Christie Flynn of Sands. From the first call Christie was a superstar! Walked me through every step of the process and took most of my stress off my shoulders in a matter of days. I am beyond grateful for the hard work Christie and her team did to help make life easier. Thank You !

24 June 2026
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Reply from Sands & Associates

We are very pleased to hear our team exceeded expectations when assisting you with resolving your debt, helping you feel at ease almost immediately. Helping clients move forward from having outstanding debt in a straightforward and stress-free manner is important to us.

Rated 5 out of 5 stars

They dealt with my issue quickly

They dealt with my issue quickly, explained everything clearly on the way, making sure I understood my options and got me a proposal that fit my situation. The staff, especially Helen Tan, were very thorough, helpful, efficient and understanding at every stage of the process.

24 June 2026
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Reply from Sands & Associates

We are glad to hear your experience was so positive and that your insolvency was done efficiently. Our team takes the time to thoroughly review all the options available to clients and recommend the best ones for their situation. Thank you for your kind review.

Rated 5 out of 5 stars

They helped to be able to pay off debts…

They helped to be able to pay off debts I thought I would be paying until the day I died(which is bad considering I’m only 30) within 5 years at a rate that I can afford! All the staff I talked with were super friendly, understanding, supportive and I never felt judged or embarrassed at all about my debts. They made sure I had all the information I needed answered all my questions and made me feel comfortable as a generally shy person. Thank you Sands and Associates.

16 June 2026
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Reply from Sands & Associates

Thank you for your wonderful review. Our team members always assist our clients with kindness and understanding. We never judge or embarrass clients about their financial situation. It is important to us to assist clients with resolving their debt using clarity and compassion.

Rated 5 out of 5 stars

transparency, honesty & compassion

transparency, follow up, clarity...
empathy yet honest.
Such a wonderful experience...
Such a relief with the help of a great team of professionals.

22 June 2026
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Reply from Sands & Associates

We are very pleased to hear your experience with our team was wonderful and that you felt relief with their assistance during the insolvency process. Our team strives to provide debt resolution in a straightforward and professional manner.

Rated 5 out of 5 stars

This was the most stress free process i…

This was the most stress free process i have ever gone through in regards to debt. Thank you so much for everything that you did for me! I will recommend your services to anyone in need!

16 June 2026
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Reply from Sands & Associates

We are so happy to hear the insolvency process was a stress-free experience for you. Thank you for recommending our services to others who may need debt relief.

Rated 5 out of 5 stars

Sands and Assiciates are very supportive and understanding to work with.

Sands and Assiciates made me feel welcome and supported when I brought my debt to them for help.

During my debt counseling sessions that I had with Sim Pannu, she made me feel proud of the progress I have made spoke about diffrent options avaialble to consider in my future for building credit and was very supportive.

22 June 2026
Unprompted review
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Reply from Sands & Associates

We are happy to hear you felt welcomed and supported by our counselling team. Our clients receive two financial counselling sessions during their insolvency to assist them with learning ways to successfully manage debt and ensure a debt free future.

Rated 5 out of 5 stars

Sands&associates making Stress free way to go about financial difficulties...I vouch for that

Sands and associates helped me big time, instead of it being anxiety and stress it was smiles and laughs but in a professional way in wich makes things so much easier I find, to each their own but for my self that helped me get through consumer proposal even bankruptcy wich is usually stressful....in particular Stephanie munsie who helped me through both I've mention above ...she made it very much less stressful and I would vouch for sands & associates anytime especially if Stephanie is helping whome ever out , much love respect and a big thank you guys ! As long as you stay ontop of payments and such they will and can make a big difference help wise , taxes and all the other stressful financial stuff, defs 5 ⭐️⭐️⭐️⭐️⭐️

22 June 2026
Unprompted review
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Reply from Sands & Associates

Thank you for sharing your experience with us and for the positive recommendation. We are pleased that you found our team professional and comfortable to communicate with. Assisting clients with debt resolution options that are easy to understand and straightforward is important to us.

Rated 5 out of 5 stars

An absolutely wonderful company

An absolutely wonderful company, so supportive throught the whole process. 100% recommend.

15 June 2026
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Reply from Sands & Associates

Thank you for your kind praise and recommendation. We are happy to hear you felt supported.

Rated 5 out of 5 stars

“Sands & Associates were extremely professional…

“Sands & Associates were extremely professional and made me feel at ease throughout the entire process. They kept me well‑informed at every step, and I was consistently impressed by the professionalism of every staff member I interacted with. I sincerely extend a big thank‑you to the entire Sands & Associates team.”

17 June 2026
Sands & Associates logo

Reply from Sands & Associates

Thank you for sharing your experience with us. We are pleased to hear the professionalism of our team helped you feel at ease throughout your insolvency. Taking time to fully explain the debt resolution process in a straightforward manner is important to us.

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