We would definitely recommend talking to Liam. He was very polite, patient and extremely knowledgeable. He answered all of our questions and took the time to find out what we really needed and aft... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Outstanding, from first visit on a Sunday (how many other dealers are open on Sundays?) through ordering to collection. A very pleasant experience all round. Thank you, Sam.
Company replied
The sales staff were attentive and knowledgeable, working as a team to keep me informed of the progress of my purchase.
Company replied
We have recently purchased our first Kia, and if the vehicle proves to be as impressive as the customer service we received, I know we will be delighted. From my very first phone call to the... See more
Company replied
Company details
Written by the company
Sandown Group are proud representatives of the Kia brand. Our modern and well-equipped retailer is located in Salisbury.
Contact info
Kia Salisbury, Southampton Road, SP1 2JS, Salisbury, United Kingdom
- 01722 541094
4.4
Excellent
12 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The sales staff were attentive and…
The sales staff were attentive and knowledgeable, working as a team to keep me informed of the progress of my purchase.
10 October 2026
Reply from Sandown Group - Sandown Kia Salisbury
Thank you for your kind feedback. We're delighted to hear that our sales team kept you informed throughout the purchase process and provided attentive, knowledgeable service every step of the way. Delivering a smooth and transparent experience is very important to us, and it's great to know our teamwork made a positive impression. We appreciate your business and wish you many happy miles in your new vehicle. Enjoy the drive!
We have recently purchased our first…
We have recently purchased our first Kia, and if the vehicle proves to be as impressive as the customer service we received, I know we will be delighted.
From my very first phone call to the Salisbury dealership through to the final handover, the experience was exceptional. Oliver, who looked after us throughout the process, was professional, knowledgeable, and incredibly helpful at every stage. He took the time to answer all our questions, provided clear and honest advice, and never once made us feel under pressure or subjected to a hard sales approach.
The dealership offered a range of options and services, some of which we chose to take advantage of, but we always felt the decision was ours. The focus was on helping us make the right choice rather than simply making a sale, which was greatly appreciated.
I was also impressed by the support from the wider management team. Both Sam and Scott took the time to ensure we were happy with the service we had received and that everything met our expectations. Their genuine interest in customer satisfaction speaks volumes about the culture and professionalism of the dealership.
Overall, this was one of the best car-buying experiences I have had. The entire team provided outstanding customer service from start to finish, and I would have no hesitation in recommending the Salisbury Kia dealership to anyone looking for a friendly, professional, and customer-focused experience.
10 October 2026
Reply from Sandown Group - Sandown Kia Salisbury
Thank you for taking the time to leave such a wonderful review, Michael! We're delighted to hear that your first Kia purchase was such a positive experience. It's fantastic to know that Oliver made the process so smooth and enjoyable, and that Sam and Scott also helped ensure you felt well looked after. Your kind words and recommendation mean a great deal to the whole team at Sandown Kia Salisbury. We hope you thoroughly enjoy your new Kia and look forward to welcoming you back in the future!
Really enjoying our car, thanks!
We would definitely recommend talking to Liam. He was very polite, patient and extremely knowledgeable. He answered all of our questions and took the time to find out what we really needed and after we'd chosen a car, he went through all of it's features, which I probably wouldn't have bothered with, but now I'm really enjoying. He also made car shopping with 2 children as easy as it could be, which we really appreciated.
The showroom had nice toilets, including a baby change unit which was very useful.
6 September 2026
Reply from Sandown Group - Sandown Kia Salisbury
Thank you for your wonderful review, Amy! We're so pleased to hear that Liam made your car-buying experience such a positive one, especially with two little ones in tow! It's lovely to know his patience and knowledge helped you find the right car and make the most of its features. We're delighted you're enjoying your new Kia and really appreciate your recommendation. We hope to welcome you and your family back again soon!
Olly was informative when we visited…
Olly was informative when we visited and very responsive to all subsequent questions by phone or email
30 September 2026
Reply from Sandown Group - Sandown Kia Salisbury
Thank you for your review. We’re delighted to hear that Olly provided such an informative experience and was responsive to all of your questions throughout the process.
Providing clear advice and excellent communication is something we strive for, so it’s fantastic to know that Olly was able to support you both during your visit and through subsequent phone calls and emails.
We truly appreciate your feedback and thank you for choosing Sandown. We hope you enjoy your new vehicle and look forward to welcoming you back in the future.
I was very impressed with the service I…
I was very impressed with the service I received when purchasing a vehicle from the Sandown Kia Salisbury dealership. Samuel was courteous and professional when dealing with the sale and I would definitely recommend Sandown Kia Salisbury for purchasing a vehicle.
30 September 2026
Unprompted review
Reply from Sandown Group - Sandown Kia Salisbury
Thank you for your lovely review, Marian! We’re delighted to hear you were so impressed with the service you received at Sandown Kia Salisbury. It’s great to know Samuel was courteous and professional throughout your purchase, and we’ll be sure to pass your kind comments on to him. Thank you for recommending us!
Purchase of an EV2 Air
Outstanding, from first visit on a Sunday (how many other dealers are open on Sundays?) through ordering to collection. A very pleasant experience all round. Thank you, Sam.
28 September 2026
Unprompted review
Reply from Sandown Group - Sandown Kia Salisbury
Thank you for your wonderful review. We're delighted to hear that you had an outstanding experience from your first visit right through to collection of your new vehicle. It's great to know that the process was smooth, enjoyable, and supported by our Sunday opening, making things more convenient for you.
A special thank you for recognising Sam's efforts. We'll be sure to pass on your kind comments, and we're thrilled he helped make your experience such a positive one.
We truly appreciate your business and look forward to welcoming you back in the future. Enjoy your new car! 🚗⭐
Reply from Sandown Group - Sandown Kia Salisbury
Thank you for your kind feedback. We’re delighted to hear that you found our team knowledgeable, friendly, and professional. Providing a welcoming and informative experience for every customer is something we take great pride in, so it’s wonderful to know this was reflected in your visit. We appreciate your support and look forward to welcoming you back again in the future. 🚗⭐
Sandown KIA Salisbury - Customer Care at its Best!
If you want a new or used KIA this is the place to go!
Sandown Salisbury now have the dealership and my goodness, what a breath of fresh air they are! Someone actually answers the phone on-site, which rarely happened with the previous holder of the dealership!
Unbelievably amazing Customer Care, attention to detail, all members of staff friendly, polite and courteous.
I met the Sandown Team in July 2026, as they took over the KIA dealership on the 1st July, when I took my Sportage in for a Service. However, I had already received a "looking forward to welcoming you" video via email from Liam Cunningham, so I knew exactly who to look for when I arrived.
I wanted to change my 2023 KIA Sportage front-wheel drive to a 4x4 option but still in a petrol version. I gave Liam a call in September with my criteria and when I got to our meeting, he had had two cars delivered that met these.
There was a major issue with my Sportage that I was unaware of, that the previous holder of the KIA dealership had caused, and which was uncovered by Liam. However, he and his manager Darren came up with a solution that worked brilliantly in my favour and so I bought my fabulous 2025 Sportage 4x4, in glorious green, and drove away with it on the 25th September. It is pretty pokey too pulling away, so I will have to watch that gas foot!
Also, because it is covered by the KIA Used Approved Scheme, the Warranty is reset and so I have seven years of Warranty too!
AND there is a recess in the boot to fit my spare tyre in - no more worries about being stuck on the side of the road with a flat and no spare. Liam has gone a further nine yards in ordering me the bolt that ensures the spare stays in place and I get it fitted this Thursday, 1st October.
Buying a car is a huge purchase for most of us, but if you want to be listened to, looked after, made to feel that your business really matters, and want to build a history with a dealership, then do make an appointment to discuss your needs when looking for a car - and you will not be disappointed by the Team at Sandown Salisbury.
Thank you again, Liam, Darren, and the rest of the Team!
CarolE Sawkins
26 September 2026
Unprompted review
Reply from Sandown Group - Sandown Kia Salisbury
Thank you, Carol, for taking the time to leave such a detailed and wonderful review. We are absolutely delighted to hear about your experience with our Sandown Kia Salisbury team.
It's fantastic to know that Liam, Darren, and the wider team made such a positive impression from your very first interaction. We pride ourselves on delivering exceptional customer care, listening to our customers' needs, and providing a personal, professional service, so your feedback is incredibly rewarding to receive.
We're especially pleased that Liam was able to source vehicles that matched your requirements and, together with Darren, find a solution that enabled you to drive away in your stunning green Sportage 4x4. It's great to hear that the Approved Used Kia warranty and the practical boot space for your spare tyre have added even more confidence and enjoyment to your ownership experience.
Your kind comments about the team's friendliness, attention to detail, and commitment to going the extra mile mean a great deal to us. We'll be sure to share your feedback with Liam, Darren, and everyone at Salisbury.
Thank you again for your recommendation and for choosing Sandown Kia Salisbury. We wish you many happy miles in your new Sportage and look forward to welcoming you back for many years to come.
Very professional service Liam is a…
Very professional service Liam is a Fantastic sales person to have on your team very thorough very polite and Professional
17 September 2026
Reply from Sandown Group - Sandown Kia Salisbury
Thank you for your fantastic feedback, Mr Bassett!
We’re delighted to hear that you received such a professional service from Liam. It’s great to know that his thorough, polite and professional approach made such a positive impression.
We’ll be sure to pass your kind words on to Liam. Thank you for choosing Sandown Kia Salisbury and for taking the time to share your experience!
Very impressed
Very impressed with the whole experience. So very, very helpful, could not have expected anything better
6 September 2026
Reply from Sandown Group - Sandown Kia Salisbury
Thank you for your 5-star review.
We're delighted to hear that you were so impressed with your experience and that our team provided the helpful service you deserved. Comments like yours are wonderful to receive, and it's especially rewarding to know that we exceeded your expectations.
Thank you for choosing us. We truly appreciate your kind words and look forward to assisting you again in the future.
Lovely new car
Lovely new car - really enjoying driving it- and Bea was great to deal with, very knowledgeable and patient.
3 September 2026
Reply from Sandown Group - Sandown Kia Salisbury
Thank you for your lovely review! We're delighted to hear you're enjoying your new car. Bea will be thrilled to know that her knowledge, patience, and support helped make your experience such a positive one. We truly appreciate your feedback and wish you many happy and enjoyable miles ahead. Thank you for choosing Sandown.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.