Sanareva.co.uk Reviews 

Bought items on the 12 September, they reached royal mail on the 22nd, parcel hasn't moved since (2 weeks later) and Sanareva dispute the fact that the parcel is now officially lost (as I confirmed myself with Royal Mail themselves) and that they don't need to refund me until a whole month has passed from the shipping date. Shocking!! Never experienced that kind of 'policy' before. The item is definitely lost as its remained in a local sorting centre foe over 2 weeks. Their customer service basically fobbing me off saying they are waiting for a response from the courier! Dont waste your money with this company. I suspect now from reading other reviews they mislabelled or poorly packed my parcel and its been binned by Royal Mail.

Wish they are honest with their clients that they are not in the UK and the "Royal Mail 48" delivery takes a lot longer to arrive!

I have contacted their customer service 2 days ago about my order 200283778 to add some missing delivery information. No response yet, so the package will be likely sent to an incomplete address.

VERY DISSAPOINTED!!!!

Order No:-200274507

We bought AND paid for20 boxes of Verrutop. When our order arrived we received only 9 boxes.
We contacted Sanareva to ask if they would be sending the rest of our order at a later date. We got several automated messages asking if I want to purchase other goods!!! I do not know what we have to do to receive our purchase. They definitely took the money out our account so that's one thing they have got right!!!

***UPDATE***
Thank you Sanareva for at last responding! I have sent all you have asked for so perhaps it is wise to check your spam. I find it worrying that you have been paid over £420 for 20 boxes of Verrutop and we received 9. I would think that if the customer contacts you and relays what has happened you would go out your way to fix things and retain the customer. Am I wrong??? I have sent a copy of signature/address/business card with photographic ID/ copy of bank statement with £440 payment made to Sanareva/copy of order number. I wonder what else I could send you in order that you fix your mistake. Making mistakes is part of everyday life but how do you expect to keep clients if you do not rectify them. Please send us our final 9 boxes of Verrutop ASAP and keep your side of the bargain.
I hope you have a very nice day

Liz Balfour

***UPDATE 2***From Sanareva
Thank you for these documents.
Did the parcel seem opened or damaged ?
20 boxes of Isdin Warts Verrutop Topical Treatment 4 ampoules were stated at the border, we have therefor opened an investigation with our local partner.
In the meantime, we have issued the refund of 11 missing boxes on to your Sanareva savings account. You may use this amount to order the missing boxes if you wish.
We apologize for any inconvenience caused,
Kind regards

***UPDATE 3***
Hi ,I can state that the box was in tact on arrival. Whether or not it had been opened prior to arrival I could not say.
Can you explain what you mean by our Sanareva savings account? I am assuming you have refunded the monies to the account we purchased with ?
CONT..
Hi (again) I neglected to say that we have had to purchase our Verrutop from a different supplier due to not receiving from Sanareva. Please arrange to refund the cost of 11 boxes to the account we purchased with.

***FINAL UPDATE***
We have now been refunded for the missing goods!!

Moral of the story -CHECK THE REVIEWS!!!

DO NOT order from them! 1 star rating is generous. This business is a SCAM. You can only contact customer service by email and they answer as they please with very generic answers. To this date I still have not received my order which was ordered more than 6 weeks ago. I have asked for a refund but it has been ignored

The delivery is a little slow but they have very good prices and all the products I ordered arrived in perfect condition

They have missed my order and instead solving the issue they asked me to get refund or re order for missing items send hand written letter and my ID card picture which was so Weird but instead they sorting out the complainan they keep being stubborn about parcel was delivered despite being I sent the recipient of wrong qty was delivered
Avoid here

Told over a week after purchase that they are out of stock and are refunding my order. Could this not have been done at the time of the order

I have read other reviews but only ordered today. I am in the UK and of course the delivery will be a wait. This product has good reviews all round but the law in the UK is turning into a money making saga with pet medications by regulations. I need something that will work so I will give another review soon then I can rate this properly.

Product arrived well packaged in just under two weeks. As it was ordered from U.K. website I didn’t realise it would be shipped from Spain. Dispatched next day and shipped to the U.K. via the Netherlands - the steps can be tracked. Worth it for a product that I couldn’t buy locally.

Brilliant product at an amazing price. Arrived on 48-hour tracked delivery. They do a very good range of liquid French soap which is such good quality. Thank you!

EDIT 2. I did receive my money back. Too bad I won't be ordering again. there are good prices.
EDIT: I have never ordered lipstick.
My only order with you was for a lot, a lot more. I have a message you the order number and screenshot of it.

And here is another negative feedback. I don't know why I did even bothered to order... but, the answer that I received here and then later on Facebook... I truly believed that I am wrong and was actually looking forward to leaving positive feedback.
So, I ordered and my parcel was dispatched last Friday. At least that was the message I received. Fast forward, upon checking the tracking several times I noticed a weight for the parcel of just 15 grams... and my parcel should have been 10 kg maybe?....
I contacted them and was reassured that Royal Mail did not receive my parcel and will be updated soon. Today... I get a message that they received my return... Now waiting for a refund... and this, ladies and gents... is my story with SANAREVA. I don't think they did the dispatch to start with... or I don't see how my parcels weigh is 15 gr.

This is a response to your request for my order number. I have included it in every email to you and the email that I sent in response to your request for the order number on trust pilot. My name is most definitely on your system 200262927. I only seem to get answers on trust pilot I have sent enough emails please refund me the broken box of vials every other item was fine apart from. Being covered in serum and very unpresentable as a gift.

I purchased twice from this site and I was satisfied with it...Delivery a little bit slower but the rest for me it was OK...
I will buy more from here...

Very unprofessional business.
I placed my order on the 31 of July, it took them 7 days to dispatch it, no justification or apologies was made, the information on the website regarding their delivery times are false, it says would be delivered within 3 to 4 days, today is the 14 days after my order being placed and I haven´t received my parcel yet, when I complained they washed their hands saying "SANAREVA shall not be held liable in the event of longer delivery times, as long as the legal delivery period of 30 days is respected" I was shocked! They really don´t care about it.
Two weeks delay (so far) I am totally upset with so much unprofessionalism I won´t buy anything from them again.

I'm always pretty happy with my products from Sanareva but their p&p policy is just ridicules. Having to pay for p&p and then wait over 2 weeks for delivery, on top of that I just got some standard reply when complaining about this. Poor when you consider that the products can be ordered elsewhere with much quicker delivery. Sorry I'm not using them again.

Terrible service.
Still awaiting my order !!
Items ordered on the 6/07/21. Payment left account on the same day and I was informed the goods had been dispatched on the 8/07/21.
Today it’s 06/08/21 (30 days) and I’m still awaiting the delivery of my goods.
I’ve contacted customer service several times to be told my goods are with the courier and they’re investigating the whereabouts of my order.
DO NOT ORDER
PS. Although Sanareva use .co.uk I’ve come to find out they’re based in France.

The delivery is a bit slow (took about 10 days to arrive) but high quality products, competitive prices, I would recommend it!

Update: I have received my order yesterday in a very good condition very well packaged!
I must say I was disappointed at 1st as the delivery took so long contrary to what I've been advised at purchase(2-3days)so that was misleading!
When I contacted customer service on their website I have had immediate response and was given a tracking page which I was following!
So overall 3 stars for good products and customer service unfortunately they loose 2* for delivery time.

I have ordered last weekend emailed to check when I'll receive my order but no reply. Can't track my order
Very disappointed I really thought this was a good company to order from!

I wished I read the reviews before I placed my order!
This is the first time I ordered goods from this company but never received the goods although according to eh email I received from them stated that the goods being delivered! I replied to them twice complaining about not receiving the goods but nor reply from them!
I have also requested the money to be refunded but....