Samsungpromotions Reviews 

I wouldn't even give it a 1 star tbh. They do not reply to emails. Can't call them as the number no longer works and when you submit a form, they don't get back to you. Still waiting for my order from December.

Having bought a fridge freezer with a £150 30-day from purchase cashback deal, delivery was going to be 28 days, and since the serial number is required for a valid cashback claim, the claim was always going to be tight, but then Samsung informed me that delivery would be late. I spoke with Samsung, who assured me the cashback would still be honoured since it was their fault.
When the fridge freezer was delivered, the serial number was no longer valid on the claim site. Initially I was helped by Samsung, who asked for the serial number, but a week later informed that the offer was now closed, and have since refused to communicate with me. This is very poor customer service from a huge company. Pity the poor man.

Continual rejections of legitimate claims. Avoid. Terrible customer service.

I have contacted Opia Ltd THREE times and I have had NO responses.I purchased on the 23/11/2024 a 65" Samsung TV QE65S95DA TXXU for £2199 from Currys at Poole. There was a representative from Samsung there who showed me the £300 Cash Back promotion and it was on this that persuaded me to purchase,
On the 24 December I received £150.00. I immediately contacted you to ask when the balance would be paid,
Still NO response

No response at all from them for over a month after they incorrectly denied/rejected a 100% legitimate cashback claim. Absolutely disgraceful customer service!

Brought buds pro with 75 pounds cash back
Completed relevant forms only to receive email saying relevant information required even though I i had completed previously
So completed form again just checked update on refund to see date for completion has expired and still saying incomplete information required.
I brought this product with confidence being a professional top of the range company yet as as so many on here it seem they are as low as a scam company
Samsung I'm done i will never buy from you again and would advise other to be aware of buying from them

had got a Samsung S 24 phone from Sky part of the deal was a set of ear buds and a FE smart watch, the buds came with the phone thank you Sky, but had to clam the watch from Samsung which I did it came after about a week. After charging it up to 100% it lasted about 18 hrs before having to recharge it again, this lasted about 12 hrs so contacted Samsung and was told to return it to them which i did they received it back on the 11th 2024 and since then the customer service has been a total disgrace, they come up any excuse under the sun not send a replacement, so like a lot on this page I WILL NEVER BUY SAMSUNG AGAIN

I bought a Sumsung Q930d soundbar from Reliant Direct,it was on offer with £400 cashback,Steven Cowell at Reliant sent me the link to claim my cashback,thank you Steven
Samsung paid my £400 cashback a week early.
I am really pleased with the soundbar and the deal I got.
Thank you Samsung and Steven at Reliant Direct.
I will be back next year for my 85 inch Samsung TV.
Best regards Jim Montgomery

The Company is considering their consumers when inventing something new to improve the brand.

Unbelievable poor quality of tv. After warranty expired tv stopped working going on and off then screen completely dead. 13 months old Qled 50inc tv over £650 it's gone in the bin.
Avoid Samsung at all cost read about Samsung before you purchase. Join groups in social media's read about this poor company.
They offer me 10% discount to buy new one:(((.
Make complains to ombudsman services now im joining some lawyers company to make my claim under the consumer rights act from 2015. All off us must act against this poor company sales poor quality product to there customer's!!!

£2000 for a Samsung TV with a £150 cash back offer.
Do not even bother wasting time trying to claim as it is virtually impossible to find it online despite the myriad of questions.
Finally managed to get hold of someone at Samsung and the line is so garbled you just give up.
Never again for me.

What terrible experience!! I bought a phone with Sky mobile with the promotion of free Samsung ear buds and £100 cashback.
My claim was approved on the 18th of September with the guarantee of my buds and cashback within 45 days.
My buds arrived after around 3 weeks which is fine and I awaited my cashback, guaranteed by the 2nd of November.
I called them on the 4th of November to be told someone would try to get back to me by the end of the week. I stood my ground and insisted that I wanted an explanation and some kind of time frame.
I was told the money had been sent but the bank had rejected it!!
I told them I would contact my bank and I would get back to them.
My bank confirmed to me that no payment had been rejected so the following day I contacted samsung promotions again.
I was then told that the payment had been sent the previous day and would arrive within 5 working days. I asked for an email to confirm this. I'm not holding my breath but I'll update when and indeed if the money materialises.

Scamsung, same as everyone else...sent all details and received an email saying we were missing info (generic fob off email) but when you try to track the claim the code is never sent to your email account. Scamsung have falsely sold me their last product.

I tried and tried to claim my offer but it was so difficult to claim I gave up, absolute rip off, I will buy apple next time

Seems to be a scam regarding the cash back. I bought a samsung phone with rewardnof £100 cashback and ear buds. Claim was due to be finlised and paid today which is 45 days. Received the ear buds after 30 days. Tracked the claim and it said cashback would be paid within 45 days. Tracked claim today and now it states its still processing. Ive contact them via support and received a no reply email saying the reward is processing. Will try to phone but the helpline is only open 9 to 5 on weekdays. Feel totslly conned by this promotion and really needed fhat cashback

Currys Ireland shows you can claim a free gift (watch) with a purchase of a Samsung galaxy A35 phone by a certain date. Purchased with this in mind and went to claim on the official Samsung site as per the promo only to not be able to claim. Curry’s Ireland was not down as a reseller for the claim on Samsungs site. I confirmed this with Samsung support. If you were a UK customer you could claim as curry’s uk was. Apparently Currys staff didn’t realise this either as they made a particular point in letting me know on purchase to get the claim in. Very poor of them to falsely advertise this/let curry’s advertise this.

Convinced to move to Samsung products and was happy to do so. Will never do so again! Would recommend others avoid!

Currys advertising £100 CashBack on Samsung hoovers so I bought one. I got an email that Cashback was approved and they needed my bank details to process payment. I've since discovered that the Samsung Cashback is a well-known scam to entice people to buy their products. No-one ever gets money back. Now I am worried as these scammers have my bank details. Surely this cannot be legal?

Very poor service,bi bought a phone because of the free laptop offer and as soon as I bought the phone I submitted the details so I can receive my laptop. After about a week I've received an email saying we need more information and when I tried to upload those details the system doesn't recognise it. I tried to do it in about 2 weeks again and it says if you haven't sent the details within a week the claim will be terminated and now I can't get the laptop which the sole reason I bought the phone for. This is a scam running by a giant company who wants your money by all means and retain it using all the tricks. This should be investigated further I'm sure the regulatory bodies shouldn't ignore this

Bought a phone with a Samsung promotion watch... that was the end if May...mmm maybe just the beginning of June. It's been so long. It's October the 10th still no watch. Rang complained and told to send an email. Get an email back thanks for your patience. They sent it out two months ago I wasn't here, the delivery card wasn't filled put properly so my post office sent it back. I ring... told send another email. So I sent another one saying I wasnt here I didnt get it, they say they will investigate... Another email saying thanks for your patience.

Not happy with Samsung
Promised 100euro cash back when I purchased my phone with vodafone in August,earbuds received weeks ago,55 days later and no 100euro which is Promised in 45 days.
Is this a scam emailed them days ago and no response.
Unhappy customer