Samsungpromotions Reviews 

My item was lost in the post but samsung are refusing to but a claim in even though royal mail have admitted they will reimbursement you your call centre staff do not listen shocking service

I purchased a samsung z fold fold phone as there was a promotion of samsung tablet. never received the tablet even after visiting store several times and now they are saying the offer is finished and they can not give the tablet.
looks like this is the case with most the complaints raised. didnt expect this with a company like samsung

I purchased a Samsung induction cooktop based on a promotional offer that promised a free induction pot set after submitting a rebate.

I applied for the rebate as instructed and even contacted customer service twice to confirm everything was in order. They told me it was being processed.

Now, five months later, I called again to check the status—and suddenly they claim they have no record of my rebate and that the promotion has ended. I have no pot set, no rebate, and no explanation.

This feels like a scam. It’s unacceptable for a company like Samsung to offer promotions and then completely ignore them after the fact. If you’re considering buying a Samsung product based on any kind of rebate or promotional gift, be very careful. You might end up with nothing but frustration.

I’m very disappointed with how Samsung has handled my cashback claim

I submitted my claim in good faith and provided all the required information, but weeks later I’m still waiting for a final decision. Meanwhile, a separate claim I submitted under similar conditions was reviewed and approved quickly after I provided supporting evidence.

The communication has been vague and repetitive, with no clear timeframe or resolution. Every response just says my case is with another department, but nothing moves forward. Even after raising a formal complaint, I’m still left in the dark.

I’d advise other buyers to be extremely cautious when relying on Samsung’s cashback promotions. The process has been inconsistent, slow, and frustrating — and in my case, handled very poorly.

I expected better service and transparency from a major brand like Samsung. This experience has unfortunately damaged my trust in their promotional offers.

Very slow & try every reason NOT to pay or honour their promotions.
Whilst these are backed by the manufacturers, their 3rd party supplier who administers the scheme values don't live up to Samsung's values

- I purchased the S25 Ultra from Optus Werribee and submitted my redemption request with the required documents, including the attached invoice. The portal did not specify any particular invoice format, so I was quite surprised to learn that my submission was considered invalid.

- I was never informed that my request had been deemed invalid. If I hadn’t followed up myself, I might have missed out on the watch entirely. While your team mentioned that an email was sent, I’ve checked thoroughly and haven’t received any communication.

- After several lengthy calls and transfers between agents, I was advised to submit the contract showing the purchase date and product details. I’ve included that contract, along with the original invoice, in the attachment and when I called in I've been told that they did not receive my email, I had to forward the email 7 times in the next couple of days and call them everything I send one, staff were not helpful at all, they had preset answers and some were rather rude and I got hanged up twice, this beyond unacceptable and to me that's it no more Samsong

Bought a new A56 as part of the free galaxy watch and 100 pound Cashback offer. Both received in under a month. Brilliant value

I purchased two Samsung S25 phones from EE, one for me and one for my wife. I made two claims from the Samsung Tablet A9 plus in their promotion. The first claim Samsung didn't approve and didn't even respond. The second was accepted in about two minutes. After six days I contacted Samsung and still haven't had any response after three days. I won't be buying any more Samsung products if this is how well they run their promotions

Samsung promotions are disgusting they are fraudulent I will never buy a Samsung product again

I claimed a free galaxy watch and earbuds when I took out a contract on the Samsung S24. The package arrived damaged and re-wrapped from royal mail with the expensive bits missing. I emailed the claims department and sent off everything they asked for the next day. They then said the claim had been closed a day before I emailed the claims department. After another email they admitted to sending the email on the correct day but won't process the claim as it's been more than 48 hrs. Absolute shambles of a company, going back to Iphone next time

I bought the Samsung Bespoke 30. In 6.3cubic ft 4burner induction stove. Sent in what they said they wanted, got the claim number, then they said they didn't receive the invoice I sent the 1st time. It's been almost 6months . I dont have it anymore, looks like I'm not getting the pots and pans I was supposed to.

Terrible Experience. Purchased a TV with a paramount plus promotion, filed everything correctly, waited and waited for the rebate which never arrived. I finally called to learn I had missed the date, I had gotten one email that was in my spam folder saying my receipt was missing (which it wasn't). I was told I needed to resubmit my receipt and they would escalate it for approval, spent months following up only to be told I missed the date and they wouldn't honor it.

I needed a new vacuum, and saw Samsung offering cashback on certain items. I found 2 I liked, and checked their website to make sure the retailer and items were eligible by copying over the serial numbers. Both were.

Now that it's time to claim the one I got isn't listed. I can't use the 'get in touch' feature as I don't have a claim number. I'm just going round in circles.

Terrible way to run a promotion. I definitely don't trust Samsung nearly as much as I once did, and won't be buying from them again.

Purchased a promotional product (vacuum cleaner) from an eligible retailer as per the terms of the cashback promotion. Waited 30 days to submit the claim and for it only to be declined with no valid reason given. Contacted customer service multiple times and was given baseless reasons which you could not challenge. I stopped participating in such promotions for a year and was hoping things would have been better but no. Terrible company to deal with. Never again. Currently have filed a charge back from credit card.

Spent hours on computer jumping through their ridiculous hoops to get free cookware with induction stove purchase. Why alienate customers like this. I didn’t buy the stove to get the cookware so why make me angry with the brand? Who comes up with these schemes and who benefits. Madness!

Absolutle con..... Phone is eligible gor free gift galaxy buds and watch ive uploaded invoice and proof of purchase 3 times and they keep bouncing it back also have to wait so long for the code to be sent my email to log on to track my claim absolutle massive con make it so difficult to claim your gift

utter crap and completely useless. if you are going to do a promotion make sure anyone can use the item and not just a select few the item was utterly useless for me and will most likely end up as Ewaste unless i can find someone who uses this platform and wants a item with limited capabilities and low spec

There was a new year's promotion where if you but a samsung galaxy (various ranges) before the 16th Jan you'd get to claim a free chromebook. I bought a galaxy S24 FE on the 15th Jan. But appear to not be eligible for a claim as it wasn't in the qualifying period. I basically paid £100 more for nothing 🙃

It seems to be a regular theme with Samsung!
I'm waiting on a free laptop via promotions. I'd received an email advising that my claim was successful and that I would receive an email advising when it will be despatched. Too date I've not received any updates and when I try to track my claim Via submitting my email address and waiting for the code. No code is received via email and I'm unable speak or contact anybody to chase what's happening!

Poor communication on Samsung's part It feels like a scam!

Same as alot of people on here. Bought a phone for £900 with a promise of free laptop. Completed all the relevant information same day had generic email saying information was missing, even though it wasn't. This happened 12 times. No reply from complaints can't speak to a human being. I can't believe a big company such as Samsung and getting away with what is essentially one HUGE SCAM. Can't even call it customer service because there has been no replies no service whatsoever. Avoid any deals offers it is a load of rubbish and a scam