Samsung Electronics Reviews 

Terrible customer service from online support. They are not capable to reply back to the message and passes me to another employee and the second one also not capable to reply to the message.

Save your money. Buy an iphone.
I bought a flip phone because it was cute.well well well. I wish I gave my money to homeless people instead. Honestly threw away money because the phone crashed out within months. Meanwhile I had an iphone voor 3 years with no issue
Still new because non of my phone has ever just broken. De part where it's supposed to flip is damaged. Seems like an issue that too many people have with thier flip.
I brought it to leideschedam zodat they can fix it. The manager was an angry angry man. Unbelievable not just angry but racist too. Thank God for phone camera these days cause I have it al on tape.
I left after too much madness and him saying he will call security because everyone was agreeing with me in the shop. He felt bad. Security came and told me I was right and I need to make a complaint about the manager's aggression towards a woman.
I have it on TAPE and I believe the world needs to see what type of sub humans Samsung hire to represent their company

The worst phone in history

I tried buying a Samsung s24 ultra on their website. When i select to return the old phone the tab "continue" is grayed out. Cannot continue. Tried with another browser but same problem.

Purchased a Samsung RF28R7351SR refrigerator. It will not hold a cooling temp. Water constantly leaks, Ice freezes into blocks. I have called Samsung over and over, try to schedule service. Send copies of my receipt, and get no result other then my fridge is not under warranty. The compressor and condenser are faulty which is still under warranty yet they tell you its out of warranty without knowing what's wrong with it. You cant get someone who speaks and understands English, and after weeks of trying to schedule service I'm at square one. Samsung does not stand by their product.

I ordered a phone that showed it will be delivered the next day on the website. 10 days later,I have not gotten my phone delivered neither have I gotten proper communication. I called and sent messages and emails and they gave me a new date,but failed to deliver. I understand if it takes a while maybe due to volumes of orders they get but I can't keep staying home and canceling plans to wait for a package that will not be delivered eventually.

Samsung has no offcial service in Netherlands. Stay away from their QLED or crystal series. 35% chance, it will be broken just after quarantee period.

After 2 years (literally 4 days after 2 years). Washer, dryer combo doesn’t work (does not power on at all). Out of warranty period of 2 years so we have to pay additional amounts after paying 800 for the product two years ago.
After looking at many reviews it seems like their products are built to last 2 years.
Do not buy Samsung! The same thing happened with my Samsung TV.

With regards to previous review-

Samsung still hold that what they did is ok. not only that, one of the customer support from Samsung called me today, and when I asked if there is any other department which is looking into this practice which Samsung did, I received the "normal" rude reply, saying there is nothing she can do ( I never ask her to do anything) and that the other department reply has not change.

taking this all into account Samsung took advantage of my specific situation, a new family, with a 3 weeks old newborn, and since I was not able to wait any longer, had to pay an additional 50 euros for a product.
this is a shame as until now I had many Samsung products. From a Washing machines to all of my previous smartphones. I guess from now on I will look for other providers...not because the products are not good, but because the feeling that Samsung NL does not care about its customers and will take advantage of them when they can.

Black spots appeared on the TV screen, about a month after purchase, probably dead pixels, I reported the problem for repair, after 2 days the driver came to pick up the TV for repair, it was already repaired the same week,everything has been fixed, and then it was returned to me, quickly and efficiently, I am very pleased with the service

dont waste your money
Low quality products and the worst after sale service

I am a Samsung phone specialist and love all their products. Even filled my home with their appliances and phones but I’m incredibly disappointed.

We live in a rental house and it came including a brand new Samsung family hub Fridge (and all its problems..)

Up until now we have had 5 appointments of which only 3 they showed up. Each time they tried to repair the fridge but with no success.

You would think that for the last time you would visit a customer with all possible bits that would need replacement within your van. (Customer satisfaction eh!) But no, the fridge side worked before but after this last visit that side also stopped working so i can throw away my groceries again.

I am deeply disappointed in the quality of the repairs and service, and also the way Samsung deals with their customers for a fridge that costs €2.000,-

Just give me a replacement with one that WORKS.

Terrible customer service from LOOP Belgium. Very difficult to reach and they sent me a wrong number for an invoice to pay
the trade-in process of my watch was really crap
PLEASE DON'T DO IT
Really very disappointed

I purchased the Samsung WD90T984ASE 8000 washing machine last year, expecting a high-quality product given its €1200 price tag. Unfortunately, my experience has been nothing short of frustrating and disappointing.

After just six months, the machine started leaking from the front door. Contacting Samsung customer support was a nightmare. It took ages to organize a repair through their external support company, LetMeRepair Benelux, in the Netherlands. The link they sent via email never worked, and it seemed they were severely understaffed. Although the machine was eventually fixed, the process was painfully slow.

Just a few months after the repair, the machine started leaking again from the same spot. Since the last repair, the washing machine has been vibrating excessively and making extremely loud noises during the spin cycle. These issues have significantly damaged my brand-new parquet flooring. Living on the top floor, I am deeply concerned about potential damage to the apartments below mine. I don't feel safe with this product in my home.

Samsung's social media chats and phone support have been completely useless. The operators only provide empty words without any real solutions. Despite the recurring issues, Samsung has not offered a replacement, which I believe is warranted given the circumstances.

Considering the repeated failures and substantial damage caused, I firmly believe this washing machine is defective. For a product that costs €1200, I expected much better quality and customer service. I am extremely disappointed and unhappy with Samsung and will never buy their products again. I strongly advise against purchasing Samsung products. The quality and customer service do not reflect the high price tag, and the experience has been nothing but frustrating.

I absolutely, undoubtly, intensely hate the freaking moisture detectors you put in phones. LET ME TURN IT OFF, THERE IS NO MOISTURE, IVE CLEANED THE BLOODY PORT 5 times over an hour. I've had this issue with 2 consecutive bloody phones. There is no goddang moisture, and if there was, its no going to be there 3 hours afterwards. I SHOULDNT HAVE TO GET A NEW FK PORT EVERY 2 MONTHS BECAUSE YOU PUT IN ALIEXPRESS CHARGEPORTS

I came here to share my experience of buying a TV with dead pixels, but all I see are bad reviews! Why didn’t I check Trustpilot before buying the TV 😔
I bought a TV that had dead pixels. I requested a return, and they just sent a confirmation email. It’s been over two weeks of follow-up to get the TV collected, and every time a new person in the chat tells me they haven’t received any response from their internal team!
Don’t buy from this webshop. The customer support is terrible!

Samsung Care is a scam in The Netherlands. A month waiting for my phone replacement. This is outrageous, I hope they get fined for missleading advertising and not complying their customer agreements.

My worst experience with any customer service in my entire life. I am talking about a structural problem over the years with my experience of only Samsung's top products. I find Samsung to be a great brand when it comes to the products they release, but the customer service is so bad that I will never buy anything from Samsung again because it's not worth the frustration. The customer service email address doesn't work, there's no notification for returns, I called customer service 7 times, and the sound cuts out after a minute, the customer service representatives are hard to understand and don't speak the language well, causing many misunderstandings, and the customer service app stops responding in the middle of an active chat and doesn't respond until the next day or not at all.

The customer service has a condescending attitude, and there is also a low "level" of competence, resulting in employees not understanding or being able to resolve issues. There is a very rigid policy, so even if the Samsung employees wanted to help, they are not able to. In most cases, you get arrogant employees who prioritize Samsung's policy over the customer's experience. There are also condescending remarks. I have worked for many years as an organizational consultant and simply cannot understand how Samsung treats its loyal customers this way. I have been buying almost exclusively their top line of products for at least 20 years, and it is truly disgraceful how they have treated me as a customer.

If everything works, you are lucky, but if something goes wrong, you end up in Samsung hell. For this reason, I am now replacing everything with Apple and other brands because I am completely done with Samsung despite their beautiful products.

Samsung Netherlands customer service is SO bad. I have a fridge standing in my apartment without installation. And no one can help me! How is that possible? Spent hours on the phone with customer service, finally when someone gets on the phone, i have to explain the whole situation each time... and in the end they just 'sorry no update, dont know when someone can come over to install the fridge" . Oh and no refund.
Please do not order directly on their website. Coolblue and Mediamarkt is way smoother , and more brand options.

If I write a one star review is because, trust me, I am out of options and I understand they don't care about their customers and they have a fraudolent, inexistent customer service that either redirect you to a bot who does nothing, or a human who will tell you to contact another number / tool which will have the same exact outcome: a bit nothing. Their customer service is fake and non-existent and after purchasing a 400 Euros TV I couldn't be listened about my problem for 1 minute of my time, even when I've put hours on trying to contact them.

My 400 Euros TV is unusable because despite they write all their fraudolent information like UHD and 60 frames per second, when I connect it to my macbook it's as slow as a 10 HZ TV and the image quality sucks.

This is Samsung. When they take your money they disappear. I wish I used my credit cards so I could just chargeback these scammers.

If now you care about the one star review and you want to try doing something about it (which would already show your greedy and dishonest way of doing business), you can even if it's late, ask my contact details.

Just go iphone, samsung wil never help you even if it is there fault