Samsung Electronics Reviews 

In 2024, you just buy a gadget with planned obsolescence.
I bought a Samsung A54 in Rotterdam in 2024. Everything started to not working properly one app after the orhers. The GPS, the camera, the system was so slow, the keyboard is randomly stucked...
I moved to Thailand and did nothing with the phone. Suddenly, everything is working perfectly again.
The Samsung sale person in Bangkok explained me that in Western Europe, Mostly the Netherlands, Germany, France, a phone is supposed to last 15 months based on consumers analysis. So this is normal to change your phone every 15 months, not here in Thailand.
I add that i never dropped my phone, the screen is not cracked at all, and now it works perfectly again.

I bought a washing machine and a dryer, at first they said the washing machine was not in stock, after several complaints at the delivery day the washing machine all of the sudden appeared with the delivery people, which they have ment do deliver only the drier machine, so after a lot of stress and communication this was mysteriously solved. But after this good news the delivery company used all the excuses to not place the appliances in their location as they needed to bring through the stairs, their reason they said it was not enough space to bring it up to the steirs, i did need to manage to arrange with another company and it was easy. They are not professional at all.
I did also request a refund of the placement i did pay extra and they rejected the refound, customer service is very bad.

I watched the Galaxy Unpacked event and was so excited that I purchased a bundle with the Galaxy Fold 7, Galaxy Watch Ultra, and a silicone cover set that same night. I tried to use a $50 voucher (which I had bought for $10), but couldn’t apply it at checkout—likely because of heavy site traffic during the launch. When I called support the next day, they insisted the voucher worked and refused to help, even though it only started working afterward. I reached out four more times, but they wouldn’t acknowledge a possible site glitch and made it feel like I’d forgotten to use the voucher. There was no resolution, so I had to request a refund for my preorder. As a Samsung user since the Note 4, this entire experience has left me considering switching brands.

Let me start out by saying I love Samsung from my phone to my washing machine and everything in between are Samsung.
But in the last few weeks I ordered 2 TVs. direct from Samsung. Neither lived up to the description of image quality.
I sent them back. But in one case I had to wait 5 days to start the return .till the order " completed" in the system and two more days to pickup. That is half the time allowed to complete the return. Apparently this high tech company uses victorian steam accounting.
But eventually all was settled and money refunded.
I decided I needed to see a working TV and up my budget. I went to view and bought a QLED from coolblue my go to for electronics
However. later that day I received on my phone offers from Samsung and Mediamakt. For the identical TV the exact same model year and price 999 euro
But with one big difference. My Purchase came with the standard 2 year factory guarantee
At Mediamakt and Samsung a 5 year factory guarantee was offered.
Why is my tv not guaranteed for 5 years a company should not offer two completely different manufacturers guarantees on their products. The same items should carry the same guarantee in one country.
Samsung basically said bad luck.
I am sure this is bad practice to that end total end I have complained to the ACM VIA the ConsuWijzer .Asking them to investigate this unequal treatment of consumers. Once again I stress this is not an extra guarantee againt accidentally damaging it etc you usually buy.
But the basic out of the box factory guarantee. And this unequal treatment is entirely the decision of Samsung.nl
Makes me doubt my brand loyalty
.

I loved the earbuds (the first one) Its good quality but it broke so I bought the Samsung earbuds3 pro.. I got it BROKEN with me and they found nothing bad, i get deaf bc of a beep if I touch it, the windshield doesn't work and the sound is bad.. the worst is that im NOT allowed to get my money back, it said 14 days so I did that but I cant send it back and get my money so I tried to repair it but they found nothing and I got it dirty back..

If you ever want to buy something made by Samsung just do not buy it from Samsung directly. Terrible experience with their services.

I will never repeat getting anything from this company, i do have a broken TV right after 3 days of the 2 years warrenty:( and submitted the reparation request online then i received an invoice from a reparation center to be paid even before they check it.

Called Samsung back and they said they can't do anything even worse that I'm not entitled to any discounts on fixing the TV because its not a benelux device HOWEVER i bought it here in the Netherlands brand new one, why should I care about where the TV was manufactured as long as I'm buying it here in NL.
Terrible customer service and no way of trying to maintain a customer with them.

Samung Nederland does not respect therir customers. All they want more miney. Service is sub zero. Wheb you buy u will feel like a king. However, when thinks goes wrong you find out that Samung has zero service and sub zero customers support and value, the ytreat you like s..t. Just trying to sell you more thing which you already have istead of fixing thier bad products.
For my Samsung nederland is finished.
Buy and give your money to companies which respect you before and after buying, they are a lot,pick any except Samung.

I sent my monitor for repair on 22-02-2025 then CE repair company sent me an email on 12-03-2025 that it is not repairable and i need to seek further assistance from samsung. I called samsung and informed them by myself about the situation, there is no automation about this... they said that they were going to make a refund in 2 weeks. I cannot even track the status of my refund on the website or they have not sent me an email about it either... So stil waiting hoping that they would refund it soon... I will never buy something from samsung's website again due to this awful repair experience.
RMA Number: 0006770657

Dears,
I have been using Samsung smartphones for years. As an Architect, I was excited about the Z Fold series, and it has been very useful. I have had the Z Fold 4 for nearly two years, but a few months ago, issues started to appear. The left side of the screen became unresponsive to the S Pen when unfolded.

Two days ago, the phone crashed on its own and now only functions when unfolded and connected to a power cable, but it remains disconnected from the network provider. The WiFi is also not working, though occasionally, by slightly bending the screen, it reconnects. This suggests to me that the issue might be due to a poor-quality internal connection cable.

After checking reviews for possible solutions, I discovered that this problem is becoming common among users, with many advising against purchasing the Z Fold 6. This is deeply disappointing from Samsung. I hope you can provide some solutions or clarifications.

After purchasing an S24FE, I successfully claimed the Buds3 Pro promotional item. Initially, I needed assistance in-store with the claim process. The employee completed the claim action but mistakenly uploaded information from my old phone rather than the new one. As a result, my claim was canceled after several conversations with Samsung's service desk.

Upon learning the root of the problem, I was directed to use the WhatsApp service line for resolution. I explained the situation and received clear instructions to reapply. Following their guidance, I uploaded the correct information via WhatsApp. Within just two days, the correction was made, and my Buds were delivered the same week! This experience proved that with determination, solutions can be found.

Worst company ever. I have never seen such incompetent worker as in samsung. I think they pick them of the street for free. The tech experts that are not even tech experts they cant help you with anything nothing at all. Asking simple questions not even able to help or just ignoring because it goes beyond their empty brain. I had never known this about samsung being a costumer for more then 15years i am really disappointed.

I bought from samsung a washing machine and a dryer set. I was so excited to get the order. I got the order with the washing machine broken. The driver didnt wanted to take it for retour. Told me to call samsung. An ignorant lady answered and told me to contact client service via whats app. On whats app the app was not working and the robot was stuck on the same question. I called again and friendlier person answered and told me that tomorrow my request might be reviewed by an operator based on the whats app i sent. I am pissed off because i payed lots of money for the set and i have a small child and no washing machine. They wanted to get the washing machine to repair it and send it back and i said no, i ordered a new washing machine please replace it, i dont want repairs on a washing machine i never used. I am afraid that i will loose my money with all this transferring from one department at another one. I am fully disappointed. I have no clue when i will get a new washing machine and if. I think samsung should hire better people for the client service. I had few weeks ago an issue with something i got from philips. I got in the same day confirmation that my product which i bought a while ago will be repaired and will be picked up the next day. That i call professionalism.

On approximately November 22, I ordered three products—a TV, a dryer, and a fridge. However, on the day of delivery, I received a call from the courier company stating that the fridge I ordered was defective and could not be delivered until Samsung replaced it. This unexpected and disappointing news rendered my investment in Samsung products futile. Despite the TV and dryer being undamaged and ready for delivery, I was informed that none of the products would be delivered due to the fridge issue. Since then, I have made numerous phone calls in an attempt to resolve this situation, but the responses I received were inconsistent and unhelpful. It later came to my attention that Samsung’s policy does not include the replacement of defective products, only refunds. I was also told that the TV and dryer—though perfectly fine—would also be refunded. After a frustrating series of calls, I eventually received a refund for the fridge. However, two months later, I have yet to receive the refund for the TV and dryer. In the meantime, I had to purchase a new TV and dryer from other sellers, incurring higher costs as I missed out on Black Friday discounts. This experience has not only been financially burdensome but has also severely impacted my trust in Samsung as a company.

Bought a dryer. Installation instructions in Dutch, German and french languages. No english.

I unfortunately bought a Samsung Flip 6 during Black Friday 2024 because it said you also get a Galaxy Watch 5 as a gift. Little did I know, this was a trick from Samsung. Yes you've read that right, a trick to get you to buy the phone and then not give you the promised watch. I have been sending documents back and forth for 3 days now, even asking KPN for an official confirmation then sending it to Samsung, but at the end they rejected it claiming that the I have not bought it during the right time frame, which is a lie because even Samsung's customer service employees confirmed twice on the phone that I have done everything correctly, including the day that it was bought on. After four calls I was told to send them a Whatsapp message, because only they (do not know why they cannot help on the phone) can help me. Now I am waiting to get a response on Whatsapp, which believe me is not efficient at all. This really is the worst experience I have had with such a huge company and I owned every Galaxy Phone since S7, now this will be the last one after this experience. Either the employees do not care at all working at Samsung Netherlands or this is an elaborate scam. My last registration number is NLD15810139MDMS but also NLD15808735RBYG and NLD15797555TLRQ, because every time you send additional documents upon their request you get a new number. If you see a promotion Samsung, do not bother, it will cost you more time and nerves. Now I understand why people buy iPhones.

Bought two Samsung phones at Odido shop. Both were on promotion. After registration I experienced enormous frustration which I did not experience in all my life. I'm 65 years old and in the business for 40 years. This is shocking how Big one treat Small one. They are rely too big for small ones. Perhaps that government services could do something about transparency of them. I received nothing that has been promised on promotion.
After more than 20 days of constant messaging on WhatsApp, my promised promotion was approved for one phone and I got it. As for the second phone promotion, I was finally lucky enough to speak to a knowledgeable Samsung employee who showed me what additional document I needed to submit, so the second promotion is in the process of being re-evaluated. Two stars for now.
Second phone reassessment has been approved. Will change my judgement from two stars to four.

Their customer service had got to be some of the worst in the wold. Trying to use warranty on something is impossible to do. When you finally do get it they just send it back broken and threaten to charge you if you ask again

Samsung has completely failed with our washing machine. After 6 years, it has broken, but the service they force to use to make the repairs is beyond incompetent.

Even though the part that has broken is actually on warranty, after a week of waiting for service to come to determine that, they need another week now to come replace that part. Two weeks without a washing machine is just not acceptable, with 45 minute long call center waiting times for said service, we cannot trust they will even perform that repair. Having two adults and two children ages 1 and 4 at home, it is not acceptable to wait 2 weeks to repair a washing machine on warranty. They treat it like it's any other thing like a TV or other luxury appliance and it can take time to come and perform reparis. Next items we replace these with for sure will not be Samsung.

I am changing this review due to the follow up of my experience. Actually Samsung came to my home received the phone under warranty fixed it and bringed it in 2 days time which is impressive.

However I do remove one star for my initial issues with the website.
Booking the warranty service was failing many times in the last step and when trying again the website told me there is already a request for repair.

I hope Samsung will fix those.