Sam's Club Reviews 

I am forced to give Sam’s Club 1 star because 0 isn't an option. The app completely fails at basic functionality—it will not allow me to update my payment method. Thinking it was just an app glitch, I tried doing it on their website, but the site failed as well. What makes this even more frustrating is that I was able to add my wife’s payment method just a couple of weeks ago without any issues, so the system is clearly unreliable.

To make matters worse, customer service was an absolute nightmare. After waiting on hold for 30 minutes, the rep transferred me to the Sam’s Club Credit Card department. The representative there was extremely rude, provided no help, and simply transferred me right back to general customer service. Now I’m stuck on hold all over again.

I am have been a costumer of Sam’s Club since 1996. I buy online and never but never had a problem with the payments. I always pay before the day. On June I look at the account to see if they got my last payment and I see that I had a balance bigger than the one a pay off. So I look to see what was wrong but I didn’t see anything so I decided to call customer service. They past the call to the financial service. They look and said you pay with an account that is close, I told them that I use the same account for server years and this never happened. But they treated me as a liar then keep saying that I did the payment on that account. I try to tell them to please take out the fee of $25.00 and that I will pay the balance of what I bought, but they never accepted that. I told them don’t you think it could be a mistake by your sistem. But they said that it was me. I felt so bad the way they treated me that they made me cry. I am a senior I am very careful with my accounts, and never had a problem. So I call my bank and told them the situation and they found out that Sam’s Club used a account that had been closed for over a year and that account wasn’t mine it was a relative and they didn’t how they got in and try to take a payment. Since the account. What I did I paid everything including the fee. But I want everyone to be careful when paying your bill with Sam’s, because like I said never this had happened and once you have a situation like this believe me they won’t care if you are a loyal customer or not if you have 30 years buying from them they won’t care. Is there words against your. They won’t loss, but they will treat you like garbage. I hope no one experiences this.

Really Bad system and customer service. They cancelled my membership by MISTAKE on their end and now its more than 2 weeks and they have not fix it yet. They told me 2-3 days ETA and i have followed up a few times and the live agents keep copying and pasting the same answer like a chat bot. Go to Costco instead Sams club is really bad.

Do not work here at all. I worked as a frontline associate from late June to early July of 2024 and it was terrible. They literally have a quota system where you need to obtain a certain number of new/upgraded memberships if you want to keep your job, otherwise they'll fire you on the spot. This has encouraged a work culture where employees and constantly pressuring customers to buy memberships so they don't lose their job. This company clearly values money over their employees and I would not work here if you value your morals over money.

Sam’s phone customer service is a joke! I called 3 times! After getting past the dumb AI assistant-I refuse. I get a person and all 3 times I’m put on hold then disconnected. Let me tell you why I’m calling because the previous call a week ago one of their dumb agents changed my email address which locked me out of my account! Now I can’t get anyone to fix it!!!! This is why I went to Costco! I have Sam’s cash I can’t access, this is to much!

They have bad customer service. And hire drivers that do not know how to navigate the city to make a delivery. I paid $120 for my membership Plus of money of which I did not have so I could get free delivery. I ordered dog food and chicken for my dogs. Driver said they attempted delivery but they lied I was home specifically waiting for that order. They order was returned and cancelled without notifyng me the customer. Now I have to wait 7 to 10 days for a refund, and my dogs are hungry. I am on a fixed income, social security disablility so i don't have the money to order again. The service at Sam's Club has really declined over the years. You can't even talk to a representative without going through hurdles in a maze. Very dissapointed with Sam's Club....REGRET renewing my membership...

It takes too long to return. Only one person working and minimum waiting time about 30 minutes. Need more workers.

I ordered a tv on sale with pick up over 1100.00 dollars on july 26th.Had it scheduled for pick up on july 28th. drove 45 min with truck and trailer each way and when I arrived they said they canceled my order due to being out of stock and they emailed me that morning. I looked and found the email but I did not check email that morning. 40.00 in gas and get this 10 days until my money is back. I talked to a manager they told me I was out of luck.Then called corprate and they have them in stock in tyler but I would have to order again pay 1650.00 this time and get refunded for the diifferance. so spend almost 3000 for a 1100.00 tv and wait for refund. Im mad and will cancel 6 memberships today.

Every time I go to Sam's club they're really nice and they will help you find about anything I've been a member for I don't know how many years and they're always nice and they have a lot of stuff that helps out older people buying in bulk thank you

The person at the Pharmacy went above and beyond to help me. Thank you!

I am in the UK and constantly get spam promoting this company. They use a new sender each time because I block the emails. Nasty...

I don't have a complaint about the service or quality of the items. I have a complaint about customer service. I purchased 4 Sam Club membership for friends and family and when it was time to renewal. They charge my card again without my permission. They made a gift a horrible experience. We called to get my card taken off of the account but Sam Club said it is my responsibility to ask each person to stop auto pay from their app. Why am I being disrespected about my card that I thought was a nice thing to share my good experience in the club. Every single person said I should go somewhere else where I'm appreciate at.

Three of my six orders for "shipping" free delivery)this year have either had items missing or were not delivered the day scheduled. The first order (03/09) (missing items they sent out replacements and it was delivered to the wrong address and just left on the sidewalk outside a locked gate. By the time they sent a "proof of delivery picture" they were long gone. The second "shipping" delivery(07/03) was scheduled between 9 AM - 9 PM and by 8:30 PM I had to call and found out it was not even being processed so it would be delivered the next day. Later that same night @ 12:00 midnight I got a from SPARK delivery they were outside my building. I go outside during a thunderstorm and nobody there. I call back and they are at the wrong address down the street, finally delivered at 12:15 AM. Third "shipping/Delivery" (07/23) I noticed right away one item was missing and later a second after I had already called about the first one. I had been distracted with other stuff and had not checked everything.

Sam’s club was pushing their plus membership sales for month in anticipation for a drop 7/21/26 for the Pokemon Focused Fighter collection, the in store drop was already impossible with people lining up 2 days prior. The online drop was THE WORST possible online drop I’ve seen. Somehow before the release of the item it showed it was already in 1000+ peoples cart. I understand that they logged everyone out to try and stop bots but they kicked everyone out and for over 20 minutes people couldn’t log back in. Then they pulled the stock and from their initial drop at 11pm (EST) and then secretly restocked and released the drop at 2am (EST). This is some complete BS, they couldn’t provide any information or notice after they pulled the stock besides putting the word (HOLD) on the product name. These drop times are completely stupid for East coast residence. If your site cannot handle the volume, then don’t even join this space of releasing these type of products, this could of been easily avoided with a queue system or even Costco that does a randomized queue system to try and deter bots that join early. Overall Sam Club has pulled some underhanded sales manipulation for this product. Do better.

The website went down so I couldn't get the pokemon drop.

Wanted to get a couple of the pokemon boxes on July 21 2026 but stupid scalper sams club logged me out of my app so they can cater to the apps that have bots that buy everything up. Thanks a lot Sams Club, this will be my last renewal due to you catering to the scalpers. Should be Scam Club

The store is fine though they lack options. Would it hurt you to offer MtnDew zero? All the deserts habe to be some weord combinatiom of flavors instead of a classic brownie or cookie. "Oh you want a chocolate brownie? What if we had lemons and nuts to it.. would that work?" The scan and go option is great. Online drops and sams club excusive drops are a joke. They "put in measures" to prevent scalpers and create limits and then the employees take bribes to hook people up knowing they're breaking rules. If you say anything they kick you out. They let people make numerous memberships and then just hand 1 person a ton of the item so they can use each membership. The online server kicks you out moments before a drop and then crashes for the next 20 minutes while bots buy up everything. Put a 1 item per membership limit on things. Limit people to 1 membership. But they won't because its all just more money for them. I wont be renewing my membership with a Costco option right down the road. They're chickens are better anyway.

I pay 120/yr JUST to be able to buy Pokemon cards in-store and online. Sam's club sucks at in store drops letting everyone and their brother cut because they don't give out vouchers at every location. Online is also the worst zero digital queue, zero anti-botting measures, they just upload stock and it's a free for all. Do better Sam's club.

Order Pokemon cards online which is already a hassle to get with their website crashing and being a huge pain, but it's been 5 months with no update on their end so I'm tired of waiting for what I paid for and went to get a refund. Their in store customer service are incredibly rude and of no help and kept sending me to call their member service phone number. I've already called them multiple times with the same response of go instore or they can't do anything and seems all of their customer phone services are sent to phone operators in India as i've have never gotten a call with anyone that doesn't have an accent to their voice. Will be refunding my whole membership and this is why Costco is superior to Sam's Club

I am not a member, yet my Discover was charged 193.68 on June 30, 2026. Have not been in the store in over a year.