SAM Conveyancing Reviews 

1,240
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, finding the process easy and convenient, particularly for specific legal needs like anti-fraud verification and property surveys. Many people appreciate the helpful and friendly staff, who are described as attentive and reassuring. The quick response times and clear communication further contribute to a smooth and less stressful user experience for consumers. However, some people experienced communication issues, noting slow responses and a lack of updates, with some cases being passed to other providers.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting efficiency, professionalism, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and quick... See more

Response time

Users describe positive interactions with response times, with many praising the quick and efficient... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the helpfulness... See more

User experience

Customers had positive experiences with the user experience, finding the entire process easy to navigate,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had to get the Form LL restrictions(Anti-Fraud restrictions) verification done when remortgaging our property and was struggling with the local ones we called saying they don't and was super gl... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with SAM Conveyancing. They were recommended by our solicitors at a competitive rate and did an amazing job. The response time was great and Olivia was very friendly! Ade had... See more

Company replied

Rated 5 out of 5 stars

Had a great experience overall with Sam Conveyancing. Dealt with Amy who supported with helping me with the process of verifying my ID for the LL Restriction Form. The emails sent were so thorough and... See more

Company replied

Rated 5 out of 5 stars

Brilliant support while buying our first home. Ehren was incredibly helpful and informative from start to finish, even after our first purchase fell through. Nothing was ever too much trouble, and we... See more

Company replied


Company details

  1. Conveyancer
  2. Surveyor

Written by the company

Hand selected CQS accredited conveyancing solicitors, RICS regulated chartered building surveyors and independent mortgage brokers providing a market leading service all managed by the SAM team. We provide every service you need to buy or sell your residential property successfully. We also provide many other services including will drafting, deeds of trust, home removals and buildings insurance. Everyday we help clients achieve their dream of buying a home and take as much of the stress out of the process that we possibly can. At our heart is a friendly approach to what most people feel to be the hardest thing they'll ever do. We are human like everyone else and offer this personal touch during the process. If at anytime you need our help, simply call us on 0333 344 3234 and within one ring, we will listen to what you need and do all we can to help you. We really are a friend when you need them the most.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

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Replied to 83% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(1,240)

121 reviews in the last 12 months

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Rated 1 out of 5 stars

Waste of time

Unfortunately, there is no "0" to give.
A Cash buying, No Surveyor, No Searches, No Chain, No obstacle along the way, both buyer and seller using the same company and communicating well, took them more than 20 weeks and counting. Eventually I gave up and cancelled the process.
They are useless in communicating, informing and doing their job. They don't reply to telephones even though they advertise "real people, real........"
This company is a joke, just ignore

8 December 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Fatih,
Thank you for sharing your feedback. We’re sorry to hear that you were dissatisfied with the service you received. We understand how important a smooth process is, and we appreciate the opportunity to clarify the circumstances.
In this case, progress was unfortunately hindered by delays in receiving the draft contracts from the seller’s side. The management pack arrived very late, and replies to enquiries were also slow. As is common with many leasehold transactions, the enquiry stage can take additional time due to the involvement of third parties.
It was disappointing that the transaction did not proceed, especially as the final report was ready to be issued to you. Your solicitor was simply awaiting an updated statement of accounts from the management company at that point.
Throughout the process, we aimed to keep you informed as fully as possible, and we’re sorry that the experience did not meet your expectations.
Kind regards,
SAM

Rated 5 out of 5 stars

Really happy with the service

Really happy with the service, the report was of a good quality, lots of photos. Surveyor was very personable and spent time going through the report and was able to answer my questions. This was very reassuring.

12 November 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Lisa,

Thank you for your 5-star review following your Level 2 Homebuyers Survey through Joe at SAM and Roger Roberts at Roger Roberts Surveys Limited.

We are so pleased to hear that you were happy with the detail in your report and that Robert spent time with you to go through any questions you had.

If there is anything we can help with in the future, please do not hesitate to contact us, we will be more than happy to help.

All the best
SAM

Rated 1 out of 5 stars

There is a reason it’s cheap!

Once they have your money, they have no interest in helping or supporting you.

The solicitor that SAM Conveyancing allocated us was a trainee, who had zero experience with anything other than the simplest of property sales. It took 17 months to complete on a chain free sale.

The individual I dealt with from SAM conveyancing (name had to be removed as they complained to TrustPilot but its similar to the sound that a snake makes) gave it the big sell and massively under delivered.

After months of complaints to the solicitor, they got bored and allocated us a senior solicitor that eventually got the sale of the property over the line.

There is a reason SAM Conveyancing is cheap, but if you want to actually sell you property, use your money more wisely.

Never again!

SAMs response below shows you exactly how they will treat you as a customer. Generic reply, no interest in taking any accountability and after 16-17 months, the last thing I want to do is speak to that company again!

3 February 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Anon,
Thank you for your feedback of which we always take seriously. Can you please kindly provide your contact details to help@samconveyancing.co.uk so that we can locate your file and look into your comments further under review.
Kind regards,
SAM

Rated 5 out of 5 stars

Deed of Assignment

Contacted them about a Deed of Assignment, they quickly answered all my questions precisely and professionally. Used their online template to send details and they quickly past on information to a local solicitor.
All in all extremely professional and would definitely recommend them.

11 November 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Jonathan,

Thank you for your 5-star review following your Deed of Assignment through Amy at SAM and Amanda at Chadwick Lawrence.

We are so pleased to hear that you found us to be professional and that we were on hand quickly to answer any questions you had.

If there is anything we can help with in the future, please don't hesitate to contact us, we will be more than happy to help.

Best Wishes
SAM

Rated 5 out of 5 stars

All very well

All very well, quick and professional

6 October 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Agnieszka,

I hope you are well.

Thank you for your 5 star review following your Deed of Assignment through Joe at SAM and Amanda at Chadwick Lawrence.

We are so pleased to hear that you found us to be quick and professional.

If there is anything we can assist with in the future, please do not hesitate to contact us, we will be more than happy to help!

Best wishes
SAM

Rated 5 out of 5 stars

Thanks Joe

Joe at SAM Conveyancing guided me effortlessly towards completing my property Deeds of Assignment from beginning to end. He meticulously answered all my queries, sometimes within the hour of receiving my email/message. Everything was handled professionally, and all the documents were prepared and executed punctually. Thank you Joe for all your kind assistance. Rather than spend time looking for an individual solicitor, for most legal matters I would strongly recommend approaching SAM Conveyancing, especially for property related issues, as they can direct you to the right solicitor specialising in your field of interest.

24 November 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Sorab,

Thank you for your 5-star review following your Deed of Assignments through Joe at SAM and Amanda at Chadwick Lawrence.

We are so please to hear that you found Joe to be responsive and helpful and that Amanda prepared all of the documents in a timely manner.

If there is ever anything you need in the future, please do not hesitate to contact us, we will be more than happy to help!

All the best
SAM

Rated 5 out of 5 stars

I needed an anti fraud restriction…

I needed an anti fraud restriction certificate so I could remortgage my property. It was hard to find anyone that would take me on. That was until I got in contact with SAM Conveyancing. They were awesome. Very professional and efficient. I'd use them again in a heart beat. Thankyou Sam conveyancing.

6 November 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Jim,

Thank you for your 5-star review following your Form LL Verification through Joe at SAM and Sarah Haller at Chadwick Lawrence.

We are so please to hear that you found us to be professional and that we got the certificate completed in a timely manner.

If there is anything we can help with in the future, please do not hesitate to contact us, we will be more than happy to help.

All the best
SAM

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, no stress they did it all. No Problems at all. Would definitly recomend

12 November 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Lee,

Thank you for your 5-star review following your Level 2 Homebuyers survey through Emily at SAM and Laurie at Gavaghan Jones Surveyors.

We are so pleased to hear that you found us to be helpful and that we were able to take the stress away by handling the access arrangements.

If there is anything we can help with in the future, please do not hesitate to ask, we will be more than happy to help.

All the best
SAM

Rated 5 out of 5 stars

Ehren was responsive and they gave me a…

Ehren was responsive and they gave me a competitive quote for a level 2 survey. I ‘shopped’ around and the prices were excessive but SAMS quote was the cheapest. And the survey was completed within a week so a fast turnaround. I would consider them if you need a level 2 survey.

18 November 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Rahul,

Thank you for your positive feedback on your Level 2 Home Buyers Survey through Ehren at SAM and Chuks from Marlbrooks Chartered Surveyors. It's great to hear that you found our prices competitive and that you were able to get your survey booked in quickly.

If there is anything in the future that we can help with, please do get in touch and we will be happy to help.

Best wishes
SAM

Rated 5 out of 5 stars

Joe was a great help throughout the…

Joe was a great help throughout the whole process - really high standard of service from Sam Conveyancing from start to finish

17 November 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Joseph,

Thank you for your 5 star review following your ID1/ID5 form through Joe at SAM and Matthew at Chadwick Lawrence.

We are so pleased to hear that Joe was helpful throughout the process.

If there is anything we can help with in the future, please do not hesitate to contact us, we will be more than happy to help.

All the best
SAM

Rated 1 out of 5 stars

Review for SAM Conveyancing & Chadwick Lawrence

My experience with SAM Conveyancing and their appointed solicitors, Chadwick Lawrence, started well but quickly went downhill.
The process began smoothly with SAM Conveyancing. They send many emails explaining what to expect, which gave me confidence at first. However, I was not aware that they would subcontract the actual conveyancing work to another firm (Chadwick Lawrence), and that’s where things became problematic.
From that point, communication was poor and inconsistent.
Important enquiries I sent were not passed on to the seller’s solicitor, leading 2 months of delay. I only found out through the estate agent that these hadn’t even been shared. Despite chasing repeatedly, I was never given a clear explanation or any accountability.
As a first-time buyer, I felt completely unsupported. My questions were either ignored or brushed aside. In one call I was told some questions “weren’t for my solicitor,” without any advice on who could actually help.
The guidance I did receive was often incorrect or incomplete, such as being told to arrange my own safety certificate (EICR) or vague advice regarding pet permissions, which could have caused disputes after purchase.
The final straw was the complete lack of communication : phone calls ignored, requests for a meeting refused.
This poor handling caused significant stress and ultimately led to the seller withdrawing from the sale because of the prolonged delays in receiving responses from my solicitors.
It has been an extremely disappointing and frustrating experience that has cost me time, money (they refused to send my deposit back) , and the loss of a property I genuinely wanted to buy.
Sadly, my experience has shown that neither firm delivered the professionalism, communication, or care that a buyer should expect.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, and completed the very quickly. Good in comunications

23 October 2025
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Shiran,

Thank you for your 5 star review following your Deed of Assignment through Chris at SAM and Amanda at Chadwick Lawrence.

We are so pleased to hear that you found us to be professional and communicative and that the Deed of Assignment was completed in a timely manner.

If there is anything we can help with in the future, please do not hesitate to contact us, we will be more than happy to help.

All the best
SAM

Rated 5 out of 5 stars

A great job.

The process was swift, efficient and explained well. I felt I was in good hands, and the lady who interviewed me was friendly and cheerful.

25 September 2025
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Octavia,

Thank you for your 5-star review on the Form LL, which you verified through Ehren at SAM and Sarah Haller from Chadwick Lawrence. We are pleased to hear that you found the process efficient, that it was explained well to you, and that the interview was friendly.

If there is anything we can do to help in the future, then please get in touch and we will be happy to help.

Best Wishes
SAM

Rated 1 out of 5 stars

Avoid whilst they use Chadwick Lawrence

I would not use or recommend SAM conveyancing whilst they continue to outsource their work to Chadwick Lawrence. Chadwick Lawrence failed to notice that the seller had not sent us all required legal documents and we have subsequently been without indemnity insurance for almost five years. We only noticed that the document sent was a draft copy when selling our house, and due to lack of urgency and no clear plan from Chadwick Lawrence after a number of weeks we felt we had no choice but to fork the cost of the indemnity insurance ourself. They have refused to reimburse us or even acknowledge that this fell short of their duties to us, or that this was not good service. Given their lack of concern and accountability or willingness to come to a fair solution I would steer clear of them

28 October 2025
Unprompted review
Rated 4 out of 5 stars

reliabale. quick

it works. reasonable price

24 October 2025
SAM Conveyancing logo

Reply from SAM Conveyancing

Thank you for your review. We always appreciate such positive feedback.
All the best,
SAM

Rated 3 out of 5 stars

I had great email correspondence with…

I had great email correspondence with Chris, and explained the need for an ID1 Verification needed for a transfer of equity. I received an email stating the need to pay, share my identity passport or other and then book. I did the first two parts assuming that I could book straightaway- as the process is simply outlined in this way.
It’s really important to note, that in order to book, you need to be given a date! I was under the illusion of some booking system. Not the case, instead you need to wait for someone to contact you. I informed Chris of this ie wanting to book and he got on to the assigned solicitor. I contacted the assigned person and received an out of office email from them. Not really what I would’ve expected but if they had made contact with me before going on leave it would’ve allowed me to manage my expectations. Following up with Chris he copied me into a further email asking for a response to the legal service- nothing but radio silence! I hope, I haven’t been had. I think SAM Conveyancers clearly doing their job but need to be clear in their process that they pass information on; and that booking is not an automatic process. I will wait to see what happens next.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Will use again!

Terrific customer service, keeping us informed of developments throughout the survey process. Efficient delivery of survey report within specified timeframe. Would definitely use SAM conveyancing again.

13 October 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi George,

Thank you for your 5-star review for your Level 3 Building survey through Ehren at SAM and Adrian from Harp Surveying Services Limited. It's great to hear that you were happy with the service and communication, and received your report in good time after your survey.

If there is anything else we can do in the future, please let us know. We will be happy to help.

Best Wishes
SAM

Rated 5 out of 5 stars

Top-notch!

Ehren of SAM conveyancing and Andie of Appleby Petfield Ltd were prompt and receptive to the concerns raised.
Thanks to them I completed paying my HTB equity loan on time.

1 October 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Tina,

Thank you for your 5-star review on your Help to Buy Loan Repayment. We are pleased to hear that you were happy with the service you received from Ehren and Andie, that you found them helpful, and that the deadline was met.

If there is anything in the future you need help with, please get in touch. We will be happy to help.

Best Wishes
SAM

Rated 5 out of 5 stars

Highly recommend using Sam…

Highly recommend using Sam Conveyancing! We have just remortgaged, and had to verify ourselves as the legal owners - due to an anti fraud restriction on the property.

Joe who helped us was excellent from the word go. We had a quick and informative response on what we needed to do, the full process & cost involved. (£220 for two people)

We were able to verify over video call which was great a few days later, and then we received our anti fraud certificate ( to provide to our Solicitors) a week later.

Overall a fantastic efficient, and reassuring service, and so much more convenient. We were able to complete with our remortgage so much quicker..

Thank you very much 🌸❣️🌸

18 September 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Janine,

Thank you for your 5-star review following your Form LL Verification through Joe at SAM and Sarah Haller from Chadwick Lawrence.

We are so pleased to hear that you found us informative, convenient and efficient and that you received your documents in a timely manner.

If there is anything we can assist you with in the future, please do not hesitate to contact us. We will be more than happy to help.

All the best
SAM

Rated 5 out of 5 stars

Returning customer

Returning customer. Quick, great communications, happy with the deeds.

15 September 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Steve,

Thank you for your 5-star review on your Deed of Assignment through Chris at SAM and Amanda Ambler at Chadwick Lawrence.

We are pleased to hear you have used SAM again and that you found the service quick and the communication great.

Please get in touch in the future if there is anything else we can help with.

Best wishes
SAM

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