Couldn’t live without salons direct, never looked back since I started using them, prices are always so reasonable compared to others on the market. If there has ever been a problem with a product / p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Salon Direct has been such a reliable go-to for me. When you’re working long days and staying busy, having products you can trust and delivered on time makes all the difference. Couldn’t recommend the... See more
Company replied
Fantastic company, highly recommend. Placed a small order initially and the service was great, items well packaged and speedy delivery. Second order was a big haul, everything arrived perfectly and... See more
Company replied
First time using Salons Direct and I’m really impressed with the service. I placed an order but then went away on holiday. When I got back, I realised that one of the items was missing from my de... See more
Company replied
Company details
Written by the company
Salons Direct is the UK's biggest online professional hair & beauty supplier, stocking over 250 of the industry biggest and most loved brands. Known for amazingly low prices, a huge range of products and reliable delivery service, Salons Direct is the go-to for every hair and beauty professional.
Contact info
Unit 8 Bassendale Road, CH62 3QL, Wirral, United Kingdom
- 08448460111
- sales@salonsdirect.co.uk
- www.salonsdirect.com
4.8
Excellent
11K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always deliver on time any issues ring…
Always deliver on time any issues ring them up and they get you sorted and great trade prices and deals on for what ever brand you use
7 April 2026
Unprompted review
Reply from Salons Direct
Hi Conor
We appreciate you taking the time to leave a review. We're happy to hear that you consistently receive on-time delivery and that our team resolves any issues promptly. It's great to know you value our prices and deals.
Kind Regards,
The Salons Direct Team
Quick & easy
It was easy to order for my salon, i alway dread doing an order, but found it easier here. Also i get a donation to my sons school on easy fundraising when i shop.
7 April 2026
Unprompted review
Reply from Salons Direct
Hi Lisa
We're happy to hear that ordering for your salon was easy! We're also glad you can support your son's school through Easy Fundraising when you shop with us. Thanks for your positive feedback.
Kind Regards,
The Salons Direct Team
I had such a great experience with…
I had such a great experience with Salon Direct! The setup was so easy from start to finish — everything was straightforward, quick, and stress-free. It made the whole process feel seamless, which I really appreciated. Definitely recommend if you’re looking for something simple and hassle-free!
7 April 2026
Unprompted review
Reply from Salons Direct
Hi Danielle
We appreciate you sharing your great experience! We're happy the setup was easy, straightforward, quick, and stress-free. We're glad the seamless process was appreciated, and we thank you for recommending us!
Kind Regards,
The Salons Direct Team
Amazing service as always
Amazing service as always, had a wide range of products available. speedy delivery, perfect for salon top ups
6 April 2026
Unprompted review
Reply from Salons Direct
Hi Aaron
We appreciate you taking the time to leave a review. We're happy to hear that you consistently receive speedy delivery and value our great product range.
Kind Regards,
The Salons Direct Team
Reply from Salons Direct
Hi Oksana
We appreciate your positive feedback! We're delighted you value our fast delivery, excellent offers and competitive prices. We value your custom.
Kind Regards,
The Salons Direct Team
Quick delivery and website is easy to…
Quick delivery and website is easy to use. I high recommend this site
10 March 2026
Reply from Salons Direct
Hi Michelle
We appreciate your positive feedback and 5-star rating! We're happy to hear our website is easy to use and that you received quick delivery.
Kind Regards,
The Salons Direct Team
Reply from Salons Direct
Hi Ellie
Thank you so much for your kind review! Its great to know that we deliver brilliant service, we really do appreciate you sharing this and we hope to see you shop again soon.
Kind Regards,
The Salons Direct Team
I’ve had a really positive experience…
I’ve had a really positive experience ordering from Salons Direct. The website is easy to navigate, and they stock a great range of professional products, especially the Glossify items I regularly use. Everything I’ve ordered has arrived quickly and well-packaged, which is always reassuring when buying salon-quality products online.
The Glossify products in particular have been consistently high quality, and it’s convenient being able to get them all in one place. Pricing is reasonable, and they often have good offers running, which is a bonus.
Overall, I’d definitely recommend Salons Direct for anyone looking for reliable service and a solid selection of professional hair and beauty products.
6 April 2026
Unprompted review
Reply from Salons Direct
Hi Paige,
We're happy to hear that you had a positive experience ordering from us. It's great to know that our website is easy to navigate and that you appreciate our range of professional products, especially the Glossify items. We're glad that your orders arrived quickly and well-packaged. Thank you for recommending our service!
Kind Regards,
The Salons Direct Team
No problems with my order came within 3…
No problems with my order came within 3 days! 10/10 I 100% recommend ordering you’re supplies from here!
6 April 2026
Unprompted review
Reply from Salons Direct
Hi Emma
We're happy to hear that your order arrived quickly and without any issues! We appreciate your recommendation and are grateful for your positive feedback.
Kind Regards,
The Salons Direct Team
Easy website to follow
Easy website to follow. Found everything I needed.
5 April 2026
Unprompted review
Reply from Salons Direct
Hi Bethan
We're happy to hear that our website was easy to navigate, and you found everything you needed. Thank you for your positive feedback!
Kind Regards,
The Salons Direct Team
Love salon direct its cheap& so easy to…
Love salon direct its cheap& so easy to navigate, great that i can buy everything i need on one website makes the buying process for my business so much easier and less hassle
5 April 2026
Unprompted review
Reply from Salons Direct
Hi Kayleigh
We appreciate your positive feedback! We're happy to hear our website is cheap, easy to navigate, and a one-stop shop for your business needs, making the buying process easier.
Kind Regards,
The Salons Direct Team
Reply from Salons Direct
Hi Louise
We appreciate your excellent feedback! We're so glad you value our high-quality product and quick delivery. Thanks for taking the time to leave a review.
Kind Regards,
The Salons Direct Team
Always my go to supplier!
I always have a great experience with Salon Direct. The delivery is consistently fast, which is so important when running a busy business. Their online system is really easy to use, making it simple to find and purchase exactly what I need without any hassle. They stock a great range of products, and I can always rely on them. Salon Direct is definitely my go to for all my business supplies. highly recommended!
2 April 2026
Unprompted review
Reply from Salons Direct
Hi Mrs Hoggard,
We're happy to hear that you consistently have a great experience with us. It's great to know that our fast delivery and easy-to-use online system help your business run smoothly. We appreciate you recommending us as your go-to supplier!
Kind Regards,
The Salons Direct Team
10/10 Always plenty of offers
10/10 Always plenty of offers! Can’t go wrong :)
3 April 2026
Unprompted review
Reply from Salons Direct
Hi Jess
We're happy to hear that you find our offers plentiful and valuable. Thank you for sharing your positive experience with us!
Kind Regards,
The Salons Direct Team
I m not happy for service because of…
I m not happy for service because of which I ordered products I didn't get it right product and even I talk with them about resend my right product they ready but still I didn't get it, which is really bad effects on my treatment,I need that product on time but it's too too delays.
27 March 2026
Reply from Salons Direct
Hi Kiran
Thank you for your review. We're sorry to hear that you were unhappy with your experience.
After reviewing your order and contact history, we can see you contacted us on 1st April regarding order #1171887, as you believed you had received the incorrect item. We contacted our supplier to investigate, and they confirmed that the product you received was correct but had recently been rebranded and supplied in updated packaging.
We then contacted you the same day to explain this and confirm that you had received the correct item. When you later contacted us again, we arranged for the item to be returned for a refund to help resolve the situation for you.
We understand that packaging changes can sometimes cause confusion, and we're working to improve how we communicate these updates to avoid this in future.
If do need any further assistance, please feel free to contact our team and we’ll be happy to help.
Kind Regards,
The Salons Direct Team
Always use this company and always…
Always use this company and always brilliant with the best price x
3 April 2026
Unprompted review
Reply from Salons Direct
Hi Oksana,
We're happy to hear that you consistently have a brilliant experience with us and appreciate our pricing. Thank you for your continued support!
Kind Regards,
The Salons Direct Team
Reply from Salons Direct
Hi Alison,
We're glad you enjoyed your experience with us! Thank you for your positive feedback; we appreciate it a lot.
Kind Regards,
The Salons Direct Team
I love it!
They always have what I need or something similar! Very convenient and comes so quick!
2 April 2026
Unprompted review
Reply from Salons Direct
Hi,
We appreciate your positive feedback and 5-star rating! We're so happy to hear we consistently meet your needs with convenient and quick service.
Kind Regards,
The Salons Direct Team
Excellent service
Excellent service! Super quick delivery! Great value for money!
2 April 2026
Unprompted review
Reply from Salons Direct
Hi Lisa,
We appreciate you taking the time to leave us such great feedback. We're so glad to hear you value our quick delivery and excellent service!
Kind Regards,
The Salons Direct Team
Stock arrived on time
Stock arrived on time. All items present and correct.
Preferred the old website.
6 March 2026
Reply from Salons Direct
Hi Linda,
We're happy to hear that your stock arrived on time and that all items were present. We appreciate your feedback regarding the website and will consider it for future improvements.
Kind Regards,
The Salons Direct Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.